Technical Operations Analyst Resume St. Louis, MO - Hire IT People

SUMMARY:

Communication and organizational skills which further support my expert data analysis and reporting skills.
Extensive experience creating routine and ad - hoc executive and operational reporting with multiple data system sources.
Experience with Confidential, ACSR/ Confidential GUI and "Dark Side" as well as test environment billing systems.
Experience with new code release testing
Experience with review of accounts and billing statements for accuracy.
Experience with billing system conversions.

SKILLS:

Advanced Excel skills including vlookups
Proficient in other Microsoft applications *PowerPoint* Word* Access* Publisher* Live Meeting
Outlook xDW Super User (Data warehouse)
SharePoint ( Confidential )
Benthic Golden (SQL)
WFX
ACSR/ Confidential and Confidential billing systems

WORK EXPERIENCE:

Confidential, St. Louis, MO

Technical Operations Analyst

Responsibilities:

Prepare periodic and ad-hoc reports and analysis Regional leadership.,Signal leakage, Node Health, Outages, LEs, TCs, Repeats and Confidential, Database administrator for Central States of multiple databases including the Node Ownership Portal (NOP), TQA Database, Confidential leak server and the Confidential database. Conduct testing in the event of changes to these databases.
Subject Matter Expert (SME) consultant to various areas of management for databases and data analysis.
Prepare executive level presentations reporting on month over month status of the field, up to the EVP's for Technical Operations and Engineering and Plant Maintenance.
Create and maintain reporting Confidential (i.e. SharePoint) sites for Central States management area.
Responsible for ensuring forms used by technicians on their tablets, phone or laptops as well as by supervisors and managers are available via Confidential site.
Recognized for creating many reports that have served as stepping stones to reports now used in a higher and more detailed capacity company wide.

Confidential, St. Louis, MO

Data Processing Coordinator

Responsibilities:

Modifying house accounts, adding addresses, node corrections, updating serviceability statuses, correcting billing, service code and equipment issues on customer accounts.
Billing system testing of new rate and billing codes in a test environment in order to verify accuracy of billing statements and work orders.
New release testing and communication with vendors of any issues found.
Verify price increases/decreases on billing statements for accuracy and report any errors.
Billing system conversions from Confidential and Confidential to Confidential and back to Confidential .

Confidential, St. Louis, MO

Sr. and Team Leader

Responsibilities:

As a Lead Confidential, was responsible for assisting coworkers and supervisors as necessary resolving customer and corporate issues.
Ensure that appropriate actions were taken to resolve customers' concerns surrounding billing and troubleshooting services.
Research misapplied payments and billing issues in the billing system.
Compile daily, weekly and monthly phone statistics and sales reports for supervisors and management.
Prepared and submitted to Premium Channel providers’ reports on sales for promotions and payouts.
Educate customers on available services; sell and upgrade services; apply customer payments.