PROFESSIONAL SUMMARY:

• 8+ years of experience overall and 6+ years of Salesforce CRM Platform including Configuration, Implementation, Testing, Development and Support activities.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.
• Experience in creating Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Pick - lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the clients’ requirement and functionality.
• Hands on experience implementing Role Hierarchies, Sharing Rules and OWD settings.
• Experience in Standard and Custom Controllers in Visual Force for development of custom Visualforce pages and components as required.
• Experience in Force.com IDE, Apex Classes, Apex triggers, Visual Force, and AppExchange.
• Experience in managing sandboxes and promoting changes to prod using different tools such as change sets, Force.com IDE, Workbench, Force.com migration tool.
• Experience working on the newest Salesforce interface - Lightning Experience, and Lightning Connect and Lightning components
• Experience in Branching, Merging, Tagging and maintaining the version across the environments using GIT (GitHub, Git Lab).
• Interacted with Customers for requirements elicitation and created Business Requirements Document for SFDC implementations.
• Experience in integration with the third-party systems using force.com Web Services API, SOAP, REST and in employing salesforce AppExchange applications.
• Committed to excellence, self-motivator, quick-learner, diligent, team-player, and a prudent developer with strong problem-solving skills and excellent communication skills.
• Worked with Security Controls like sharing settings, field accessibility and data accessibility to restrict data access.
• Monitored secured networks and reset user passwords for accessing salesforce application.

TECHNICAL SKILLS:

• SDLC, Agile and Waterfall Methodologies
• Salesforce product suite - Implementation, Configuration, Administration, Development and Deployment of the Sales, Service, and Marketing Clouds
• Apex Classes / Apex Triggers / VisualForce / Force.com / Lightning Experience / SOQL / SOSL
• HTML, CSS, Javascript, GITHUB, SOAPUI, REST, DBMS, RDBMS, JENKINS, ANT, JIRA, SCRUM

EXPERIENCE:

Confidential, Arlington, VA

Salesforce Developer

Responsibilities:

• Involved in requirement eliciting and converted the functional requirements into technical design in implementation of Salesforce.com.
• Designed, developed and deployed Custom objects consisting of validation rules with effective formulae fields, Workflow Rules if the necessary criteria are met to suit the needs of the application.
• Developed and Deployed Apex Classes for implementing business logic, Test Classes for Unit testing and Apex Triggers for various events and functional needs in the application.
• Created test scenarios on Sandbox environment for more complex business logic and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created Advanced Custom fields like pick lists, dependent pick lists, implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Email to case functionality to help customers get fast answers to questions and to receive automatic notifications when content of interest is created or updated. This feature ensured that the employees always received up-to- date information.
• Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.
• Experience in Lightening Experience, Lightening Connect and Lightening Component.
• Involved in post-implementation support to assist end users with maintaining profiles and privileges with the help of salesforce.com support.
• Worked with Security Controls like sharing settings, field accessibility and data accessibility to restrict data access.
• Monitored secured networks and reset user passwords and security tokens for accessing salesforce application.

Environment: Salesforce.com, CRM Platforms, Sales cloud, Apex Custom Controllers, Visual force, triggers, Data Loader, workflow, validation rules, AppExchange, reports, dashboards, Force.com IDE.

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Translated business requirements into best practice concepts for implementation in CRM solutions.
• Involved in creating the Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements
• Identified requirements for clients and designed appropriate business models and user interfaces (UI) to enhance the existing customer self-service portal for viewing the policy and to make payments.
• Developed webservices for calling the back-end services to get the billing and payment information by comparing the data with Database and User Stories.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Implemented Process Builder and Schema Builder and designed the field mapping documents
• Worked with Apttus Revenue Management to increase customer satisfaction by bringing back-office order and billing management information transparent to the customers
• Managed client and project team members through module implementation.
• Coordination with hosting services and multiple support groups across the world
• Self-Review as well as peer code review to ensure conformance to code standards
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Performed the responsibilities of developing and maintaining good relationship with key business professionals.

Environment: Saleforce.com platform, Data Loader, Reports, Dashboards, Custom Objects, Custom Tabs, Sandbox, Change Sets, OOTB Configuration, SOAPUI Web Services, GITHUB, DBMS, RDBMS, JENKINS, JIRA, ANT, APTTUS Revenue Management cloud.

Confidential, Detroit, MI

Salesforce Admin/Developer

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the health related and functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented them.
• Worked with various Salesforce Standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards.
• Create and Customize the Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, and dependent pick lists and complex page layouts.
• Maintained and administered GIT source code tool and Experience in working GIT for branching, tagging, and merging.
• Created scripts for Backup and restoring GITHUB repositories.
• Developed and maintained validation rules and custom workflow.
• Worked on Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader.

Environment: Saleforce.com platform, Apex, Visualforce Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, OOTB Configuration, GITHUB repository.

Confidential

Junior Salesforce Administrator

Responsibilities:

• Administration, Configuration, Implementation and support experience on Salesforce platform.
• Experience with Salesforce Customization, Security Access, Creating Profiles, Roles, Users, Page Layouts, Email Services.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development Team.
• Extensive experience in Salesforce Administration ( Confidential ), Profiles, Creating Roles, Page Layouts, OWD, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Designed Junction Objects for Relationships (Lookup and Master-detail) and implemented various advanced fields like Pick Lists, Custom Formula Fields, Field Dependencies, according to application requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.

Environment: Salesforce.com platform, Salesforce Lightning Experience, Workflow & Approvals, Reports, Custom Objects, Sales cloud, Service cloud, OOTB Configuration.

Confidential

Junior Software Developer

Responsibilities:

• Worked with a team of front end UI developers in designing, developing, deploying and unit testing of UI design concepts and prototypes.
• Implemented and designed user interface for web-based customer application.
• Designed dynamic and browser compatible pages using HTML, CSS and JavaScript.
• Valuable experience working with the design implementation phase.
• Elegant implementation of page designs in standards-compliant HTML and CSS.
• Developed CSS styles to maintain the uniformity of all the screens throughout the webpage and positioning of screen objects.
• Participated in stand-up meetings, planning and design sessions

Environment: HTML, CSS, JavaScript, Sublime Text Editor, GITHUB.