PROFESSIONAL SUMMARY:

A certified Salesforce.com professional with over 8 years of experience worked as a Salesforce Developer, Salesforce administrator, Business analyst. Extensive experience working with various Software Development Methodologies such as Agile Scrum, Waterfall, and Rational Unified Process (RUP). Hands - on experience in Salesforce.com CRM, Force.com platform, project management and delivering projects. Deep understanding and working experience in Marketing, Sales cloud, Service cloud customer service and business process.

SPECIAL EXPERTISE:

• Good Knowledge and experience with Salesforce CRM projects using Salesforce.com, Force.com.
• Experienced in Lightning which includes the Lightning Component Framework and actively involved in building lightning component using the aura framework.
• Experience working with Salesforce.com Sales cloud as well as marketing cloud and configuring Administration setup on salesforce.com platform.
• Experience in Customization , Administration , Configuration , Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com.
• Created multiple Lightning Components , added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Developed Visualforce pages and Custom Objects using Apex Programming on Force.com Platform.
• Experience in developing UI using Visualforce pages and providing business logics using Apex and Aura.
• Experienced in Creating Roles , Profiles, Email Services, Page Layouts, Workflow Alerts and Actions and Approval Workflow .
• Experience in developing client-specific solutions on force.com platform using Apex classes , Triggers , Visual Force, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services, JavaScript, Ajax.
• Having good knowledge on Salesforce to Salesforce helped partner organizations to share data in more secured and effective way. Also, employed Apex Data Loader, Data Wizard for easy data migration and bulk management.
• Proficient in designing of Custom objects, Custom fields, Custom components , Role based page layouts, Custom Tabs and Custom Applications.
• Proficient in Data Migrating from Traditional Application into salesforce using Import Wizard and Data Loader Utility.
• Excellent knowledge in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns as per requirement
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com, ANT migration tool Plug-in environments
• Hands on experience in effectively managing all the organization security related issues such as Session Management, Login History, Login Access Polices, Reset Passwords, Grant Account Login Access, Reset Security Token and View Setup Audit History.
• Proficient in user interface and web technologies like HTML, XML, CSS, JavaScript, WSDL, and SOAP .

TECHNICAL SKILLS:

SalesforceTechnologies: Apex, Visualforce Pages/Components, Salesforce Lightning, Apex Web Services, Workflow & Approvals, Dashboards, SOQL, SOSL.

Salesforce Tools: Force.com plug-in, Data Loader Force.com Explorer, Force.com, Migration Tool, Force.com Excel Connector.

Languages&Technologies: Apex, Aura Framework, C, C++, Java, SQL, Java Script, HTML, XML, CSS, AJAX, Apache

Operating Systems: Windows 7/8/ XP Pro / Vista, Windows Server

Databases: SQL Server 2000, My SQL

PROFESSIONAL EXPERIENCE:

Confidential, Scottsdale, Phoenix

Salesforce Developer/Administrator

Responsibilities:

• Actively participated in various stages of Software Development Life Cycle (SDLC)
• Strong development experience with Apex Language by implementing Apex Classes ,
• Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Implemented Standard Controllers by creating Force . com sites for form processing, record identifiers to implement automatic record retrieval and display/update a record’s data, bind input fields to new records, display warning and error messages, place command buttons and create custom messages.
• Used JavaScript , CSS, Ajax for performing validation and assigning style sheet to the visual force page respectively along with some concepts of Aura framework are used, developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section.
• Created multiple Lightning Components , added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created modern Enterprise Lightning Apps combining Lightning Design System Lightning App Builder and Lightning Component features.
• Worked in the enhancement of file Intake process which includes several batch processes to parse files, create discrepancies, create cases and the timely cleanup of database.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Worked on Force.com Explorer for querying Salesforce database using SOQL and SOSL queries and Data Loader for data migration , insert, update, and bulk import or export of data.
• Involved Performing administrative tasks such as customizing Formula fields for calculation , validation rules , creating custom reports and dashboards to track the usage for productivity and performance, managing CRM content.
• Designed and Implemented Lightening pages using lightening Apps and Aura Framework .
• Expert in designing and implementing sharing and security models at object, field, record level for various users at various levels of organization.
• Creating workflow rules and defining related tasks, time triggered tasks , email alerts , business logic.
• Creating email templates , approval processes , approval page layouts and defined approval actions on them to automate the processes.

Environment: Salesforce.com platform, Salesforce Lightning, Sandbox data loading, Service Now, Service Cloud, Change Management, Dupe blocker, Data Loader, Informatica, workbench, Apex, Aura Framework, HTML, CSS, Ajax, Java Scripting Developer Console, Eclipse IDE.

Confidential, Bloomington, IL

Salesforce Administrator/Developer

Responsibilities:

• Actively participated in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, deployment and maintenance of Force.com sites and other enterprise applications. Interacted with Business team for requirement gathering throughout the planning and implementation and worked closely with Project Manager, Administrator, Business Analyst and QA team.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Cases and Activities.
• Used the sandbox for testing and migrated the deployment instance after testing.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Constructed junction objects and enabled various progressive fields like Validation Rules , Field Dependencies , Custom Formula Fields , Work Flows , Pick-lists , Field Updates , Email Generation and Approval Processes for automated alerts.
• Configured & Designed Adoption Dashboard to keep an overview of Created reports , Logins , and Users' performance .
• Developed cloud computing application using Force.com , Visual Force and Apex Languages.
• Developed workflows , assignment rules , escalation rules , case teams , support settings , custom settings and other inbuilt functionality.
• Worked with standard Salesforce.com objects like Accounts , Contacts , Leads , Cases and Opportunities .
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce .com Objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Email Templates and Mail Merging Templates and was involved in doing the mail merge for different standard and custom objects.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Dallas, Texas

Salesforce Developer

Responsibilities:

• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts .
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security .
• Developed and maintained validation rules and custom workflow.
• Created Workflows , Email alerts and Field updates as required.
• Worked on Salesforce1 mobile app.
• Prepared User document to help understand the app. Had one on one interaction with users to solve salesforce1app issues.
• Worked on web to lead forms.
• Created page layouts, search layouts to organize fields , custom links , related lists and other components on a record detail and edit pages .
• Worked on SOAP and REST API web service calls.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created S-Controls to meet new business requirements.
• Created number of users and assigned respective role and profile .
• Had a chance to know five9 a virtual call center for making inbound calls.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk import of data from legacy System to Salesforce. Analyzing the data and making necessary changes.
• Worked on Sales Cloud and Service Cloud .
• Validated and deployed code to production through Change Set .
• Made thorough testing of requirements before deploying to production.
• Developed and maintained custom reports .
• Created Dashboards for service representatives.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared training materials for business use.
• Analyzing the current requirement process, identifying problems and making recommendations to improve the process.
• Migrated Current Outlook Connector to Salesforce Outlook which provides for the synchronization of information from Outlook to Salesforce.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential

Salesforce Admin / Business Analyst

Responsibilities:

• Administrated and monitored the company's Salesforce CRM application
• Experienced in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Experienced in working on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform
• Implemented Case Management Automation to track and solve Customer's Issues.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Administered Salesforce setup functions for new users, roles, profiles, enforced security controls, permission settings and data access across fields, objects and at record levels , and maintained overall Salesforce configurations.
• Assisted in the creation of various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles.
• Developed S-Controls to manage sales plan call sheets within salesforce, capturing prep data and call activity.
• Organized business and end user meetings for discovery, business needs gathering and gap analysis .

Environment: Salesforce.com (SFDC, CRM Provider), Custom objects, Layout, Apex API, SOQL (Sales Force Object Query Language)

Confidential

Salesforce Jr Developer

Responsibilities :

• Used force.com developer kit including visual force pages, apex classes , apex triggers , and apex triggers to develop the business logic.
• Worked on advanced fields like Pick lists , dependent pick lists , validation rules for custom objects.
• Implemented Apex classes and triggers and linked them to Workflows that were already implemented in the system.
• Working knowledge in generating Reports, dashboards , customizing the reports and analyzing the reports in Salesforce.
• Created Profiles , Users and implemented sharing rules , Role hierarchies, Record level permissions to provide data access among different users.
• Provided support ongoing salesforce.com maintenance administration services including periodic data cleansing, custom objects , workflow, triggers and campaign management.

Environment: Salesforce.com Platform, Apex Language, Visual Force (Pages, Components and controllers), sandbox data loading, Eclipse IDE, Workflows and Approvals, Data Loader, Apex explorer, Sales force chatter.