PROFESSIONAL SUMMARY:

• Salesforce Developer/ Administrator, 8 years of experience in analysis, design, development, testing, delivery and production support of application software.
• 6 years of experience in Salesforce.com CRM Platform including Lightning, Apex technologies, Sales Cloud, Service Cloud, Visual Force, Force.com IDEand 2 years of experience with Business Analyst.
• Experience with deriving Entity - Relationship diagrams from business requirements and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Price books, Cases, and Dashboards.
• Implementation experience of applications like the Sales, Marketing and Service and Support Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
• Experienced in Implementation for full lifecycle of Salesforce.com platform implementation and integration with several business systems, all design specifications, implementation (Coding), unit and integration testing (automated and manual), monitoring and maintenance.
• Proficient in Case Management using assignment, escalation, workflow rules and actions.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Hands on experience with sales cloud and service cloud.
• Used Agile and Scrum methodologies for application development process
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Salesforce Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solution.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Experience in working with Salesforce.com sandbox, Integration and production environments
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Good experience in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Knowledge in developing web-based applications using Java, XML, CSS, HTML, DHTML, XHTML, JavaScript and AJAX Technology.
• Flexible, enthusiastic and project-oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Created a Complete File Upload utility in Lightning, Apex Classes and SOQL so that users can attach files in the form and upload them to Salesforce case record.
• Proficient in Case Management using assignment, escalation, workflow rules and actions.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience developing custom UI using Visual force pages, Java script, HTML and CSS.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience integrating SFDC with application like Microsoft Outlook etc.
• Excellent written and verbal communication skills.

TECHNICAL SKILLS:

Salesforce Technologies: Force.com IDE, Apex Language, Apex Classes/Controllers, Service Cloud Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals, Dashboards, Custom Objects, Knowledge on Integrations, App Exchange Data Loader, Lightning Framework, REST& SOAP API, Sales Cloud & Service Cloud, Aura Framework.

Customization: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Force.com Tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Excel connector and Force.com Eclipse IDE Plug-in, Snapshot.

Programming Languages: JAVA, C, C++, APEX, SQL, and PL/SQL

Java/Web Technologies: Java Script, jQuery, J2EE, HTML, XML, AJAX, and Web service.

Database: Oracle, SQL Server 2008/05/, MYSQL, DB2.

Development Tools: Eclipse IDE, Force.com GUI, Apex Data Loader.

Platforms: Windows XP, 2003, VISTA, Linux

Tools: Dream weaver, Microsoft Project 2000 and MS Visio.

PROFESSIONAL EXPERIENCE:

Confidential, Irving, Texas

Salesforce Developer/Lightning

Responsibilities:

• Responsible for understanding and building the complex Data Model within Salesforce.com by interacting with various teams for understanding the business and implementing the project end to end.
• Managed team to implement the documented requirements and reports, assisting in all configuration activities cycle.
• Designed and developed workflow rules, validation rules, and customizations within SalesForce.com.
• Experience in handling extremely light and efficient Agile process, adapted to be most easily applied.
• Worked on Lightning components, Event registration, handlers and apex classes for performing logic in the actions.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Extensive experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
• Developed lightning Components Using Aura Framework and Extensively worked on Lightning App Bulider.
• Worked based on Agile Methodology, involved in Sprint Planning call’s.
• Create Email Templates using Visualforce and HTML in order to send automated responses based on the customer actions.
• Implemented Service Cloud including Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Used Eclipse IDE, Developer console, Lightning app builder for configuring, coding, modifying and testing of applications in salesforce.
• Built mobile application using salesforce1 Lightning Components, Controllers, Handlers, Events and Aura components.
• Integrated with external system using Webservices Callouts for cleansing the Address and save the data in the pages of salesforce.com and SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Communicating with developers to get clear idea about the module and communicating with Informatic developer and architect to get data mapping process and ETL process and check integration point of data warehouse.
• Experience in Integration and Data services architecture and techniques: SOAP, REST.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Analyzed the business requirements and provided the best technical solutions to meet salesforce governor limits and using service max configurations.
• Used to Lightning Components access at the user, profile, and organization level.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Analyzed the business requirements and provided the best technical solutions to meet salesforce governor limits and also using service max configurations.
• Experienced with Advanced Salesforce development in creating Objects, Triggers, S-controls, Standard Controllers, APEX language, Force.com custom development, triggers, controllers, Force.com, Custom Controllers and Controller Extensions, SOAP and REST APIs, JSON and XML.
• Created custom reports and enhanced Work.com environment as per user needs using Apex and Visual force pages.
• Used the sandbox for testing to ensure minimum code coverage for the application to be migrated to production
• Developed SOQL and SOSL queries to get data from different related objects. Worked with web services API.
• Responsible for doing deployment using the Force.com IDE tool and Change sets.
• Worked on Apex Data loader tool for Data integration and Data Migration.
• Experience with using SOAP web services for communicating with external systems and REST API for communicating with internal PHP system.
• Performed Data Analysis/Data profiling on key Entitlement Data entities in order to quantify the issue, understand the source of bad data and plan for data remediation.
• Hands on Experience with different lightning tools and components.

Confidential, Boston

Salesforce Developer

Responsibilities:

• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.
• Implemented various advanced fields including Picklist fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
• Managed ongoing support requests and administrative needs of users.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Worked on Integration project of Salesforce with At Task using the REST API callouts.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Architect and design the solutions / integrations using scalable design patterns and services like SOAP and REST protocols Established deployment strategy for implementing Work.com changes.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Implementing automated process to simulate daily scheduled jobs within the limitations of the system and hosted entirely on Salesforce.com.
• Involved in Force.com Web Services Integration.
• Managed dependencies, risks and planed for contingencies to ensure minimal effect on deliverables.
• Generated custom dashboards and reports for analyzing clients and claims.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with the Work.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for Work.com CRM implementation.
• Implemented the requirements on Work.com platform and Force.com IDE Plug-in Using Eclipse.
• Worked with various Work.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Maintained user roles, security, profiles, and work-flow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed Visual Force / APEX custom and extended controllers and triggers to support quotation enhancement.
• Created custom reports and enhanced Work.com environment as per user needs using Apex and Visual force pages.
• Created data migration document for import/export of data from Work.com environment.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Used asynchronous Metadata API to manage setup and customization information.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Confidential

Business Analyst

Responsibilities:

• Captured business requirements from business analysts and translated them into data model and Technical Specification Document (TSD).
• Created Business Requirement Document (BRD) and Requirement Document (FRD).
• Created Use cases, use case diagrams, Activity diagrams, and other flow charts to define the business process.
• Performed PowerPoint presentations during JAD sessions.
• Assist with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Collaborated in building a business analysis process model using Rational Rose.
• Responsible for identifying and documenting business rules and creating detailed Use Case.
• Develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications.
• Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Act as a resource in understanding how IS-systems carry out business functions and assists in ensuring the timely and effective implementation.
• Extensively used tools like Microsoft Excel, Access, Share point, MS Visio and in-house Optimal Trace tool.
• Supported change control of projects that comes in during or after the project being implemented.
• Created Use Cases to make developers understand the requirements in more easy way.
• Reviewed Technical Specification Documents (TSD) with development team, resolves issues and provide Sign Off. Reviewed QA test case outputs for all projects undertaken.

Environment: Rational Requisite Pro, MS Office Suite 2007/2010, MS Project, UML, RUP, MS Visio, SQL Server, MS Office, MS-Project, XML, Test Director.