PROFESSIONAL SUMMARY:

• Overall around 8+ years of experience in Software Industry with sound knowledge on SFDC (force.com) CRM platforms Salesforce Developer/ Administrator using Apex and Visualforce.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server - Side Controller.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Extensive Experience in designing and developing workflow rules, validation rules, approval processes and customization within Salesforce.com
• Hands on experience in Salesforce Lightning Components design and designing compact layouts using Apex, Visualforce pages, Workflows, Apex, Triggers.
• Experienced in SFDC Configuration & Maintenance activities that include User Management, Role hierarchies, Permission Sets, Security, Profiles and Sharing rules.
• Proficient in SFDC related technologies such as Apex, Visual Force.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Performed Batch Apex, Apex Custom Controller Extension, List Controller classes for various functionalities in the organization.
• Experience working with salesforce.com sandbox and production environments.
• Good familiarity with Service Cloud and Salesforce Communities.
• Good Knowledge of various methodologies like Waterfall and Agile.
• Experience on different data tools like Apex Data Loader, SFDC Data Export, Excel Connector, Import Wizard etc.
• Proven positive attitude to face new challenges and also a quick learner to fix solutions depending on the severity of issues.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce Lightning Design System, Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers. Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, Apex Web Services, Workflow & Approvals, Chatter, Dashboards, Contracts, Analytic Snapshots, Custom Objects, Case management Automation.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Salesforce Explorer, Force.com Excel Connector Dataloader,Force.com Apex explorer, Workbench, Snapshot.

Languages/Technologies: C, C++, Java, HTML5,CSS3, Jquery, JavaScript, Service-Now

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, Unix.

Web Applications: WSDL, SOAP, REST

Databases: MySQL, Microsoft Access, SQL Server 2000/2005/2008

PROFESSIONAL EXPERIENCE:

Confidential, DALLAS, TX

Salesforce Developer/Lightning

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens , validation Rule, upgrade installation.
• Developed lightning pages and displayed it in community builder .
• Developed lightning pages which has iframes and also implemented some of the pages to be responsive according to the application.
• Enabled Aura Framework , by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Upgrading the custom app which is available in classic into lightning app .
• Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Custom Objects , Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the Sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the Production environment after testing.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Designed various Web pages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.

Environment: Saleforce.com platform, Apex Language , Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, New York City, NY

Salesforce Developer/Administration

Responsibilities:

• Collecting the requirements from sales team and was responsible for coining a Sales Cloud Applications.
• Performed end to end implementations in Sales Cloud and worked with Pardot to automate the Marketing process by creating Studios and builders.
• Created Custom App and Console App. Worked with Salesforce1 and App Exchange.
• Worked with forecasts, Reports, OWD, Sharing rules, CaseFeed, Entitlement management, profiles& permission sets.
• Performed customization using Apex and visual force and worked with Auto response rules and escalation rules.
• Created Communities for Customers, Partners and Employees. Responsible for setting up Salesforce Knowledge.
• Developed Formulas and Validation rules to maintain the quality of the data.
• Created Sandboxes from the Production environment and kept them in Sync with Production.
• Deployed applications from Sandbox to Production using Eclipse and Change sets.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Performed Apex Callouts from Salesforce to the same external system to get tracking information of an order.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Worked on Acquisition of data, migrating the code and testing using sandbox.
• Implemented App-Exchange applications, data realization and integrated apex with external services using SOAP and WSDL.
• Participated in bug review meetings, functionality change meetings.
• Worked with set up audit trail to stay updated with client usage.

Environment: Force.com declarative, Apex, Visualforce, Sandbox.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Analyzed complex client requirements and designed solutions to meet the business requirements.
• Created user stories in Agile Accelerator and documented the business flow process.
• Designed and deployed Custom tabs, Validation rules, Approval processes and Workflow rules.
• Created Workflow rules to automate tasks, Email alerts, Field Updates, Time-dependent actions and Inbound-Outbound API messages.
• Worked on Email Integrations and Integrating Salesforce with other communities.
• Developed Apex using Force.com Migration tool and Web Services API (SOAP and REST).
• Created Case auto-assignment and escalation rules.
• Worked on lead capturing based on email marketing and qualifying the lead through website and automatic lead conversion.
• Designed and developed Apex Classes, Apex triggers and Extensions for various functional needs.
• Packaged and deployed customizations from Sandbox to other environments using Force.com IDE.
• Performed security and access related tasks, created and managed users, Organization Wide Defaults, creation of role hierarchy and sharing model, record access, setting up opportunities and account team, folder access.
• Implemented Email-to- Case entry and manual case entry for entering customer's cases in cases tab.
• Identify and reconcile errors in client data to ensure accurate business requirements.
• Engage client to gather software requirements/business rules, and ensure alignment with development teams.
• Synchronizing data from Salesforce CRM to Marketing cloud.
• Implemented Service cloud for business processes and technical support to its channel customers.
• Worked on Sandbox backups and securing data.

Environment: Salesforce CRM, Agile methodology, Custom tabs, Workflow rules, Validation Rules, Process Builder, Reports, Dashboards, VisualForce, Apex Classes, Apex Triggers, HTML5 and CSS3, JavaScript, Agile Accelerator, Import Wizard and Data Loader.

Confidential

Salesforce Developer

Responsibilities:

• Created custom objects, Visualforce pages , triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
• Customized standard Salesforce objects like Accounts, Contacts, case management and solutions.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Created multiple communities for specific needs, making them specialized and versatile.
• Integrated data (such as orders or financial information) from third-party providers .
• Designed, developed and deployed the Custom objects , Components, Visual Force Pages to suit to the needs of the application.
• Experience working in service cloud, supporting cases , developed workflows and triggers for automated case resolutions.
• Analyzed and evaluated complex business requirements and recommended solutions.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Wrote SOQL and SOSL statements within custom controllers , extensions and triggers.
• Always wrote test methods with code coverage of 80-100%.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property.
• Worked on Process builder for automating the actions such as creating and updating the custom object records.
• Writing Experience in Implementation, and Support of Salesforce CRM , and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Worked on Visual flow for achieving the user triggered actions for displaying customer information on the screens.
• Worked on Batch classes and wrapper classes to improve the work efficiency.
• Wrote SOQL and SOSL queries within custom controllers , extensions and triggers.
• Using Metadata API to retrieve, deploy, create, update or delete customization information, such as custom object definitions and page layouts, for your organization.
• Embedded Flex component into Visual Force pages of Salesforce.com.
• Implemented Data integration process using Informatics Power Exchange .
• Implementing Web Services (REST API) between three salesforce organizations to send and retrieve information based on criteria.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.
• Implemented Cascade Styling Sheets (CSS) for Visualforce pages.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles , profiles, security controls and territory management.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC. Environment: Java, APEX, Web services, SOSL, SOQL, Informatics Cloud, Force .com IDE, Import Wizard, XML, Java servlets, Visual Force Pages, Workflows, Ajax toolkit, Adobe Flex 3.

Confidential

Java Developer

Responsibilities:

• Designed and developed Struts like MVC 2 Web framework using the front-controller design pattern, which is used successfully in a number of production systems.
• Normalized Oracle database, conforming to design concepts and best practices.
• Designed the high level and detailed design for Quiet Time alerts by utilizing the existing Message broker infrastructure. The architecture reduced 400 man hours of initial estimation.
• Developed user interfaces using JSP, HTML, XML and JAVA Script.
• Generated XML Schemas and used XML Beans to parse XML files.
• Created Stored Procedures & Functions. Used JDBC to process database calls for DB2/AS400 and SQL Server databases.
• Invoked the web service from Message flows through XML gateway in a secured manner.
• Developed User Interface to allow the members to setup the preference using JSP based on Struts and Custom tag library facility using form beans and action classes.
• Developed ANT scripts to build the different modules for the Project, such as building the binary files and scripts for deploying to the server.
• Developed web application called iHUB (integration hub) to initiate all the interface processes using Struts Framework, JSP and HTML.
• Worked closely with the Infrastructure team during the build process in deployment and configuration of the Message broker. Resolved the environmental issues in a timely manner and performed IT checkout to ensure successful deployment on all the Message broker servers.

Environment: MVC 2, Message Broker, ESQL, JAVA, JSP, Struts, Hibernate, Apache Ant, Log4j, XML gateway.