SUMMARY:

• Insightful, results - driven IT professional with over 16 years of combined management experience in a large Confidential 50 company, an industry leader in the hospitality sector, and the military seeking a position of increased scope and responsibility within the IT sector.
• Over 16 years of successful military service in the Confidential including 13 years in supervisory and managerial positions in IT, maintenance, and logistics.
• Outstanding project and program leader; able to coordinate all phases of project-based efforts while managing, motivating, and guiding teams.

AREAS OF EXPERTISE:

• ITIL
• IT Service Management including Incident, Problem, and Change Management
• Disaster Recovery
• Team and Project Leadership
• Cost Benefits Analysis
• Policy Planning / Implementation
• Regulatory Adherence
• Risk Assessment / Impact Analysis

TECHNICAL PROFICIENCIES:

Platforms: UNIX - AIX, Linux (Red Hat, CentOS), Solaris

Tools: BMC Remedy, Service Now, BMC Proactive Performance Monitor, Solar Winds, Wily Enterprise Monitoring, BMC Impact Explorer, VMWare Vsphere, CommVault Simpana, Netcool, JIRA, IPSoft, Nagios, NetCool, xMatters

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

IT Operations Manager

Responsibilities:

• Manage a team within the Operations Command Center, supporting a large enterprise environment for one of the largest companies within the hospitality industry by providing 24x7x365 monitoring and incident resolution.
• Manage eight direct reports who specialize in Linux Systems Administration or Windows Systems Administration.
• Conduct hiring process from start to finish; includes writing requisitions, conducting phone screenings and face to face interviews.
• Manage activities such as process improvement, incident management, problem management, change management, disaster recovery and other IT Service Management activities.
• Routinely collaborate with other teams to work towards process improvement and/or system restoration.
• Report to higher management, including senior leadership team of major outages and steps taken to avoid future outages.
• Work with external vendors regularly to resolve current issues or to create processes to avoid future outages.

Confidential, Mooresville, NC

Operations Command Center Shift Supervisor

Responsibilities:

• Shift supervisor of one team within the Operations Command Center of a large Confidential 50 company, providing 24x7x365 monitoring and incident resolution.
• Supervised a team of 13 members including UNIX, Windows, and Network Administrators, Security Analysts, Database Administrators, and Main Frame Operators.
• Performed incident management of all high or critical incidents to quickly restore service of critical IT systems by coordinating with both internal and external assets.
• Communicated regularly with upper level management about major incidents status and steps taken to resolve major incidents.

UNIX Systems Administrator

Confidential

Responsibilities:

• Senior system administrator in the Operations Command Center of a large Confidential 50 company with substantial experience in complex corporate environments and the understanding of inter-dependencies of the underlying systems across multiple platforms and disciplines, which include MVS, Networking, UNIX, Wintel, SAN, Database and Security.
• Operating systems supported included AIX, Linux, and some Solaris.
• Applications supported included MQ, Websphere, Apache, Kronos, and Commvault.

Confidential

Battalion Maintenance Officer

Responsibilities:

• Supervised the daily maintenance operations of six separate shops comprised of 7 direct reports and 118 indirect reports (125 Soldiers) who were responsible for providing reinforcing field level maintenance including Automotive section, Electronic Maintenance Section, Armament Section, Ground Support Equipment Section, Service and Recovery Section, and the Missile Repair Shop. Provided customer support to a brigade that was spread across all of Confidential, Afghanistan.
• Successfully coordinated battlefield circulations to provide Armament and Electronic Maintenance support to the brigade in order to perform periodic gauging of weapons and night vision devices in support of warfighter operations. Oversaw the equipment evacuation program for all equipment within the brigade that was not repairable at our level.
• Coordinated the successful evacuation of over 300 pieces of equipment.
• Led a battalion level maintenance program that competed for and won the Confidential Award for Maintenance Excellence ( Confidential ) at the Confidential Europe ( Confidential ) level and selected as one of four finalists at the Department of Confidential level; the first unit to win and be nominated for the award while deployed to Afghanistan.

Assistant Brigade Logistics Officer

Confidential

Responsibilities:

• Planned and organized the distribution of supplies for a 4,000 Soldier Brigade Combat Team while working as a member of the brigade staff in a position that was two levels above my current pay grade.
• Was responsible for the fielding of over $10,000,000 in new equipment, including new vehicles, new weapons, and weapon optics.
• Utilized logistical databases to track supplies and equipment.
• Conducted inspections of subordinate units to ensure compliance with Department of the Confidential policy and guidance from higher management.
• Continuously sought out by peers and superiors for technical expertise and guidance in all logistical support matters.

IT Shift Supervisor and Platoon Sergeant

Confidential

Responsibilities:

• Led a platoon of 28 Soldiers and managed a shift of 9 UNIX Administrators who were responsible for maintaining Unix based operating systems at the Confidential Regional Security Operations Center.
• Responsible for network security in a highly sensitive operating environment.
• Ensured network operability by conducting necessary software upgrades and patches, as well as troubleshooting operating system errors when necessary.
• Planned, coordinated, and managed hardware upgrades and change management process.
• Communicated technical and non-technical information to technical support groups, customer support centers, end-users, senior management and vendors.

Master Instructor and Information Assurance Security Officer

Confidential

Responsibilities:

• Conducted over 1,000 contact hours of instruction in Communication Theory, RF Test and Measurement, Signal Analysis, Soldering Techniques, Fiber Optic Cable Fabrication, and Receiver Troubleshooting Techniques for the Confidential Systems Maintainer/Integrator Course.
• Additional duties included Information Assurance Security Officer ( Confidential ) for Basic Electronics Maintenance Division ( Confidential ).
• Was responsible for ensuring compliance with all Information Assurance Vulnerability Management (IAVM) messages.
• Upgraded entire section on two separate occasions during tenure by setting up all new work stations, adding them to the network, and performing all necessary software upgrades.