PROFESSIONAL SUMMARY:

• Around 9+ years of experience in Sales force.com Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance and manufacturing.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce Custom Objects, Junction Objects, Master - Detail relationships, Look Up relationships. Experience in Administration, Configuration, Implementation and Support on Salesforce.com platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Played a key role in UAT, SAT, and training business users on SFDC system and process.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates, and email generation per application requirements.
• Worked on Journey/Audience Builder for the email campaign.
• Configured security and sharing rules at object, field and record level for different users at different levels of the organization.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in Apex coding to implement the complex business logic within Governor Limits.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tooltip & AutoComplete widget, SOAP, REST, BULK, Chatter, Streaming, and METADATA API.
• Experienced in developing Apex Classes, Apex Triggers & Web services.
• Experience in developing modern web applications using Angular 1/2/4, Node.js, React.js, Express.js, vue.js and Mongo DB.
• Designed and developed SOAP-based web services to integrate Salesforce with different external systems. Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Expertise in building Visual Force Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer Portal. Involved and provided support during the UAT. Knowledge of Customer Portal/Partner Portal implementation.
• Involved in developing Salesforce Lightening Apps, Components, Controllers and Events.
• Involved in creating Lightening Pages inside Lightning Community Builder.
• Good understanding of CLM and used good Hands-on experience in combining custom and standard components with help of Salesforce Lightning.
• Worked on Exact target/Marketing Cloud and Journey/Audience Builder for an email campaign.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader and PL/SQL procedures. Experience in working with REST and SOAP API's.
• Hands on experience in creating and installing Managed Packages.
• Experience in implementing MEAN Stack (Mongo DB, Express.js, Node.js, and React.js)
• Experience with exclusive focus on CRM-Sales & Marketing Applications like Marketo and End to End Marketo Integration with Sales Force Automation (SFA). Strong Functional Knowledge in Sales, Marketing and Customer Support area.
• Configured Web-to-Case and Email-to-Case functionalities. Strong Deployment skills using Ant and Chainsets. Experience building Custom Controllers/VF Components.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored procedures Triggers and Functions using PL/SQL and AJAX.
• Experience customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, and Campaigns. Experience in Developing Internet/Intranet applications.
• Provided 24 X 7 and 365 days support for Business-Critical Applications.
• Excellent communication and interpersonal skills, accustomed to working in both large and small team environments.
• Experience in Data Analysis involving Data Cleansing, Data Conversions, Data Transformation, Data Quality Analysis, Data Relationships, Source Systems Analysis and Reporting Analysis.
• Very strong in Relational database concepts like Normalization, indexes and performance tuning. Experience in Java and J2EE technologies which involves MVC, JDBC, Servlets, JSP, JPA, XML, XSLT, EJB, JMS, Web Services, SOAP, JavaScript, and Development experience with Application/Web servers, IBM WebSphere and Apache Tomcat.
• Proficient in using JavaScript, J Query, CSS, HTML, DHTML, AJAX, Bootstrap.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex language, Apex Classes, Apex Triggers, Visual force pages, Database Operations (DML, SOQL&SOSL), Email templates, web services (SOAP and REST), Workflows, Approval process, Reports & Dashboards, Analytic snapshots, sales cloud, service cloud.

Salesforce Tools: Force.com, Ajax, Eclipse IDE plug-in, Apex data loader, Force.com platform (sandbox and production), Force.com Explorer.

Operation system: Windows 7, XP, Windows server UNIX.

Languages and scripts: JavaScript's, Java, HTML, XML, CSS, PHP.

Database: Oracle, Microsoft SQL Server, MySQL & PL/SQL

Computer skills: Advance Excel, MS Access.

Methodologies: Agile, Scrum, SDLC, Waterfall.

WORK EXPERIENCE:

Salesforce Lightning Developer

Confidential, San Francisco, CA

Responsibilities:

• Requirements gathering and doing configuration and customization according to business requirement.
• I was involved in estimation and analysis for migration from classic to lightning.
• Created custom objects and custom fields in Lightning experience
• Involved in creating a component for custom buttons which are not supported by lightning.
• I was involved in developing Salesforce Lightning applications using Lightning Components, Controllers, and Events and used custom CSS in the components.
• Developed Lightning Component Framework and built a Lightning component using aura framework.
• Built reusable UI/UX components with the Lightning component framework.
• Responsible for setting up from scratch and maintaining automated CI/CD Pipelines for multiple apps.
• Knowledge of Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups.
• Maintenance of installed Managed Packages in Lightning using Apex
• Written Apex Classes, Batch Classes, and Schedule class according to the business requirement.
• Written helper classes support for Apex Triggers.
• Writing the apex code according to governor limits.
• Handling view state error in Visualforce pages.
• Worked on Soap API and Rest API to design and support web services platform.
• Developed Visual force pages with JavaScript and Apex classes
• Developed dynamic Salesforce.com Visualforce pages using Apex and AJAX toolkit.
• Developed the batch process to load data from external system to Salesforce.
• Sent an Email Notification to the Partner through Process builder once after approving the access to purchasing records.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals
• Worked on visual force pages and its attributes.
• Worked on Process builder for automating the actions such as creating and updating the custom object records.
• Writing Experience in Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Worked on Visual flow for achieving the user triggered actions for displaying customer information on the screens.
• Worked on Batch classes and wrapper classes to improve the work efficiency.
• Wrote SOQL and SOSL queries within custom controllers, extensions, and triggers.
• Design, configure, customize and develop custom code using the Salesforce AJAX toolkit, Apex Classes, Triggers, and Visualforce.
• Worked with Passport and JSON web tokens for authentication and authorization security configurations using Node.js.
• Worked on External enterprise applications with Salesforce using Metadata API.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Worked on Sales cloud in opportunity management, account management.

Environment: Apex, Visual force, Apex Classes, SOQL, Lightning Components, Apex triggers, Lightning, Visual force, Pages, Batch Apex, Schedule Apex, SOAP, REST, Workflows and Approvals, Data Warehousing, Case Management, Automation, Sandbox testing.SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, JavaScript, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS Access, Query Analyzer, DTS, BCP, SQL Profiler 2000 Server, SQL, MS Project, Apttus CPQ, Ant script.

SalesForce Developer/ Administrator

Confidential, Charlotte, NC

Responsibilities:

• Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed.
• Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements.
• Experience with Force.com Configuration and Apex / Visualforce / API development along with IDE and Salesforce.com sandbox environments.
• Working Knowledge of Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Product Owner for standard product scrum team.
• Design, configure, customize and develop custom code using the Salesforce AJAX toolkit, Apex Classes, Triggers, and Visualforce.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, and Opportunities.
• Provide front-line support via helpdesk tickets for Salesforce, JIRA, Confluence, WordPress, etc. worked on agile Process.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation leading to effective communication with customers and partner portals.
• Created CI/CD pipelines and set up the auto trigger, auto build and auto deployment with the help of the CI/CD tool like Jenkins.
• Utilized Node.js, React and Angular for scalable website architecture and real-time technology.
• Worked on Marketing cloud automation suite for emails, landing pages, camping web analytics, lead scoring, asset management, and trigger workflow. Worked on Journey/Audience Builder for creating Email Campaigns.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages, Apex classes &Triggers to suit the needs of the application.
• Used SOQL&SOSL for data manipulation needs of the application using Force.com Explorer.
• Trained new and existing users on how to use database applications.
• Constructed RESTful API's using PHP, Node.js, and MySQL/PostgreSQL.
• Keep application users informed about system functionality and enhancements
• Provided application users with technical support logging and tracking identified system problems through resolution.
• Implementation experience with Salesforce Case Management, Salesforce Workflows, Salesforce Change Migration/Release process, Salesforce.com Sales Cloud, Service Cloud and segregation of Salesforce administration duties.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, Sales Cloud, Sales Cloud, Data Loader, HTML, JavaScript, Eclipse IDE, Windows 7

Salesforce Developer/Administrator

Confidential, Appleton, WI

Responsibilities:

• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Develop Apex triggers, apex classes, batch apex and schedule apex to automate the business processes.
• Design and implementation of service cloud product applications.
• Implemented Service Cloud for customer service, including configuration of email to the case, case assignment rules, Managed migration and release of Service Cloud.
• Expertise in client scripting language and server-side scripting languages like JavaScript, jQuery, Node.js, Underscore.js, Express.js, Vue.js, React.js, Angular.js, Angular2.
• Redesigned, worked, and solved several production issues.
• Worked with Business Analysts and users to determine business requirements, provide technical support and design /implement solutions in Salesforce.com CRM.
• Worked closely in creating a streamlined page allowing users to create an account, opportunity, services (and convert existing lead) in one step and to allow the creation of most common transactions from one page.
• Proficiency in customization of objects, fields, tabs, page layouts, users, profiles, roles and also worked extensively on Sharing Rules, Security Controls.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Reviewed systems under development and related documentation and coordinated with users to determine requirements.
• Create custom objects, workflows, simple Apex triggers, Visual Force pages and several important utilities to exploit maximum the functionality of the system.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue and wrote SOQL and SOSL queries.
• Used Data Loader to migrate the data between multiple Salesforce sandboxes.
• Conceptualized, designed, and built self-service audience builder app on the Nielsen Marketing Cloud, working with the DMP’s UX team and offshore development team in Israel
• Worked on standard objects like account, contract, opportunities, and products.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Wrote triggers between the multiple objects. Developed Apex Triggers, Apex Classes, and Test Methods. Used to maintain more than 95% code coverage in Salesforce production.
• Worked on Agile methodologies were requirements, design, testing, deployment needs to be done as early as possible. Worked on the pivotal tracker and TFS tracker for tracking issues.
• Participated in Object Oriented analysis, design, design reviews and use case specifications using Unified Modeling Language (UML).

Environment: Salesforce.com platform, Apex classes, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, JQuery, Java Script, Reports, Dashboards and Eclipse IDE Plug-in.

Salesforce Administrator and developer

Confidential, Richmond, VA

Responsibilities:

• Design Requirement documents and functional document for the development team.
• Set up Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Deployed Apex using Force.com IDE, Force.com Migration Tool, and Web Services API.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Used Organization security, Network-based security, and Session security to implement platform security.
• Daily administration of JIRA/Confluence - Creating and managing new Projects/Spaces, user management, workflows, etc.
• Assisted senior developers in the development of Web pages using JSP, HTML, and JavaScript (for client-side validation).
• Used Tab permissions, Record type permissions, and Field Level Security to implement component-based security.
• Utilized Node.js, Socket.io, Redis, Supervisor, Grunt, Yeoman, and Angular for scalable website architecture and real-time technology.
• Used Tabular, Summary, and Matrix reports creating Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Served as an Admin for Mulesoft platform by managing users, scheduling batch jobs and deploying applications
• Performed analysis, troubleshooting, data testing and environmental refreshes as needed.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Salesforce Developer

Confidential, Schaumburg, IL

Responsibilities:

• Involved in the complete life cycle implementation of the Salesforce.com Application and supporting platform.
• Interacted with various business user groups for gathering requirements and implementation partners for design solutions
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit the needs of the application
• Managing sandboxes and conducting a timely refresh
• Experience in using lightning app builder to create record home pages, customer community pages leveraging Napili templates.
• Managed Users, User licenses, and user adaptation
• Implementing business flows using Apex Classes & Triggers following best practices
• Scheduled various apex batch jobs to aggregate Sales data and monitored jobs daily.
• Worked with outbound messages, SOAP and REST APIs for integration client's Salesforce instance with Data warehouse and Salesforce environments via the Mulesoft cloud hub
• Migrated the company's Transport Management System from a Portal to Community
• Worked on creating Flows and Process Builders to minimize the use of workflows
• Created Matching rules and duplication rules to avoid duplicate Accounts from being created in the System
• Extensively worked with Chatter and designed technical solutions for integration of Chatter messages with Outlook via API
• Implemented routing between components using React router.
• Worked on Angular 2.0 forms and controls to validate Input data.
• Experience in Quote to Cash life cycle and building custom solutions using Apttus CPQ.
• I also worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, and contract templates.
• Created various profiles and permission sets, configured the permissions based on the organizational hierarchy requirements
• Ensured quality delivered by vendors meets contractual expectations
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com
• Used Apex Data loader to create, upset, update and delete records on a daily/weekly basis
• Created Inbound and Outbound Changesets and deployed the changes to Production
• Extensively worked with JIRA and Pivotal Tracker to track requirements and status
• Performed under a highly Agile environment with daily Scrums

Environment: Sales Cloud, Apex, Visual Force, XML, SOAP /REST APIs, Eclipse IDE plug-in, Apex Data Loader, Data Import Wizard, MS SQL, Mulesoft Cloud Hub.

Salesforce Developer

Confidential, Frisco, TX

Responsibilities:

• Worked with Business System Analyst to the provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Heading Global Salesforce Marketing Cloud Integration (Email Studio, Social Studio, Mobile Studio, Audience Builder, +) with E-commerce Re-Platform to Demandware (Commerce Cloud)
• Implemented Case Assignment Rules to direct the case to an appropriate group such as Stories and PCS Central Support.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Used Bootstrap front-end framework for faster and easier web development with MySQL database, Node.js as the backend.
• Having experience on live support activities providing solutions to end users on Production environment
• Provided Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Setting up agile practices CI-CD, TDD, PR builder & code reviews. Actively participating in hiring eBay teams. Mentoring team members from dev, QA & product background.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Salesforce Administrator

Confidential, Charlotte, NC

Responsibilities:

• Created, designed, implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects.
• The developed Approval process for the application by implementing custom formulas in different stages of approval.
• Worked with Single sign-on, SAML2.0 to enable the user to login to various applications simultaneously.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Created profiles and implemented Object and field level security to hide critical information.
• Used Apex Data Loader to migrate data such as accounts, campaigns from the legacy system.
• Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Applied interpersonal skills to liaison extensively with customers and internal stakeholders and to negotiate requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Designed various web pages in Visual Force for capturing various customer inquiries and Implemented logic for migrating cases to different queues based on the type of customer inquiry.
• Essentially worked on Message Routing and Kafka Broker implementation in node.js.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them.
• Proven analytical reasoning skills, which helped in understanding management and user needs, and being able to efficiently provide adequate solutions.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, HTML.

Salesforce Administrator

Confidential, Raleigh, NC.

Responsibilities:

• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules, and tasks to share and automate work to the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.
• Proficiently worked on Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs,
• Documented & conducted multiple training sessions across various team
• Responsible for Salesforce.com inquires regarding issue resolution from all parts of the Sales and Product Marketing organization.
• Managed apttus application, releases, and future upgrades
• Successfully integrated SalesForce with multiple outsource programs to increase sales tracking, survey accuracy, IDP reach, and more.
• Mastered implementations of multiple uses of Apex, SOQL queries, SOSL, custom object design & management, and the creation of Visual Force Pages.
• Developed and researched ways to improve productivity within and outside the SalesForce platform, with multiple companies worldwide

Environment: Salesforce.com CRM, MS Office Suite (Word, Excel, PowerPoint, Outlook), SQL, MS Project, Apttus CPQ, Ant script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs

Salesforce Business Analyst

Confidential, Charlotte, NC

Responsibilities:

• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Worked with management and other developers to translate marketing needs into design requirements.
• Designed and implemented Accounts, Contacts, Leads, Campaigns, and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Experience in creating page layouts, search layouts to organize fields, custom links, and related lists.
• Used field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.
• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Custom Objects, Tabs, and Components.
• Used Force.com web service API for implementing WSDL in the application for access data from external systems and websites.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Worked on Sales cloud and Service cloud.
• Profile-based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Creating Custom Objects and defining lookup and master-detail relationships on the objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in Data Mapping and Migration of data between legacy systems and Salesforce.com Objects and fields.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.