SUMMARY:

• Single technical point of contact for a wide variety of Confidential projects
• Multi - task many projects, documentation, timelines, prioritizing and meeting deadlines
• Ensure that objectives are met per project
• Identify cost saving and architecturally efficient design opportunities
• Define Operational business and technical requirements and documentation
• Extensive HLD, LLD, SOP, and M&P documentation

TECHNICAL SKILLS:

TECHNOLOGY: SERVER ADMINISTRATION Lead Confidential Application Administrator, 2 Years Confidential Consultant data center automation experience. Experienced with Oracle, SQL server, VI, VIM, Apache Web Server, GCC, Cron scheduling, DNS (BIND 8, 9, & MS - DNS), SSH, VMWare, FTP, SecureFTP, Postfix mail, Sendmail, VSFTPD, FTP, Open VPN, VNC, RDP, Nagios, Cerberus, Vantive, Citrix, Open webmail, NFS, Samba, OpenSSL, TCP Wrappers, Cups, Java, Exchange, Kana, PHP, TCP/IP, SMTP, Linux routing/firewall servers, MySQL, MSSQL, Remedy, Postini, Kickstart, SCSI/SATA Disk array management, ipf/ipfilter, among many other servers and applications. Linux/Unix shell, (ksh, bash, sh) Perl and Expect scripting, Administrator for a wide range of Hardware such as HP Proliant series, MSA60, IBM, Sun SPARCs, Supermicro, SCSI/SATA arrays and others.

OPERATING SYSTEMS:

LINUX: Red Hat Enterprise Linux 4, 5, CentOS 4, 5, PCLinuxOS, Mandrake (most versions), Debian, SuSE9, openSUSE 10, FreeBSD, Mac OS 8 - X and others

UNIX: Solaris 8, 9 & 10, HP-UX, AIX

MICROSOFT: MS-Dos, Windows 95, 98, ME, NT, 2000, XP, Server 2000, 2003, 2008

EXPERIENCE:

Confidential

Lead Technical Specialist

Responsibilities:

• Redesign and implement a complex fault tolerant, high performance Confidential Enterprise wide infrastructure design
• Administer, upgrade and maintain Confidential environments
• Project Management during busy enterprise wide network, systems and DR revamp
• Work closely with Windows, Linux, AIX, Security and Network Administrators to design and create automation packages as requested
• Scripting 
• Extensive use of Confidential Server Automation suite - Security Compliance, Software deployments, Agent deployments, random server checks for information
• Continuous maintenance of Confidential RSCD agents on all Enterprise servers
• Design and automate Confidential user ID and Confidential role management
• Administer Confidential Atrium Orchestrator (BAO) application servers
• Design and configure BAO workflows
• Participate and Interface with many Confidential design and implementation groups to achieve goal of complete Data Center Automation
• Work with Confidential consultants on a large enterprise project
• Automate Windows patching via Confidential
• Provide ongoing training to various Confidential user base teams
• VMWare guest provisioning and Server maintenance
• Install, configure and maintain Confidential reporting servers for Confidential
• Configure Confidential reports as requested
• Submit Firewalls requests, SMDB server records as needed
• Design and facilitate synchronization between Confidential and systems SMDB to ensure records are accurate

Confidential

Senior Software Consultant

Responsibilities:

• Extensive troubleshooting, upgrading and tuning of Confidential Application servers
• Extensive experience migrating Oracle and SQL databases
• Constantly worked in high profile clients Production environments
• Tighten and innovated the security configuration of the Confidential application server
• Design the Confidential infrastructure in a wide variety of environments taking into account hardware capacity planning, disk sizing, load balancing etc
• Design and implement Disaster Recovery environments
• Configure Confidential to automate many system administrative tasks for Windows, Solaris, Linux, AIX, HPUX - custom functions often requiring scripts
• Automation of patching for Linux, Windows, Solaris, AIX, HPUX and innovated a system for environment version control
• Configured Confidential extensively within Confidential
• Configure Confidential for ARM (Application Release Management)
• Configure Confidential for detailed compliance, auditing and remediation across all OS
• Wide array of documentation and detailed network design diagrams
• Continuously working with and troubleshooting new Confidential versions
• Proposed many feature enhancement requests, many of which were implemented
• Report software defects and bugs throughout the releases
• Project scoping, timeline, and deadline management
• Managed and worked with support on open tickets for clients
• Scripting:
• Shell scripting in UNIX and Linux
• Windows VB, Powershell, and WMI scripting
• Confidential command line interface (blcli)
• Confidential NSH (network shell) scripting
• Occasionally worked with Jython
• Solid knowledge of networks, firewalls and system security
• Multi-task and prioritization of work items while travelling 75-100% of the time
• Implement creative work-a-round’s for Confidential issues - often involving scripting
• Work with and troubleshoot Oracle and SQL server
• Install and configure Confidential reporting, creating custom reports for various needs
• Work with and create complex custom properties for use in automation
• Ensure projects are entered into our tools for reporting billable time and expenses
• Work with and Design internal documents used to teach new consultants
• Setup and maintained demo lab on VMWare

Confidential, Irving, TX

LINUX / UNIX / WIN2003 SYSTEM ADMINISTRATOR

Responsibilities:

• Operating Systems: RHEL 4, 5, CentOS 4, 5, Solaris 8,9, HP-UX, Windows 2000, 2003
• Respond to and resolve Nagios alarms
• Work scheduled server maintenance
• New production server deployment to data centers
• Automation of server installs and application configurations
• Implementation of IT openVPN remote access
• Troubleshoot and resolve application issues
• Microsoft Exchange, DNS server maintenance
• Data center maintenance, testing, replacement of Hard disks and memory
• Deploy NRPE and NRPE NT Nagios plugin for openNMS integration on all systems
• Work Cerberus helpdesk tickets, user access, fix bugs
• Work with vendors such as HP and Supermicro to resolve bugs in hardware BIOS
• Carry rotating on call pager
• Implemented Integrated Lights Out (iLO / IPMI) across production servers
• Troubleshoot and resolve server Operating System and application issues
• .NET troubleshooting
• Design and deploy Joomla and WordPress websites

Confidential, IRVING, TX

Responsibilities:

• Multitask projects, often requiring in depth research, documentation, & co-ordination of a wide range of groups within the Confidential & Confidential Company.
• Identify architectural and software security vulnerabilities & submit designs to the Chief Security Office to have them addressed.
• Identify the U-verse Ops Business & Technical Requirements ensuring they are supported in IT time frames.
• Identify and have critical Ops bugs or functionality gaps addressed.
• Worked to integrate a new Support Applications team into Confidential & Confidential U-verse Operations.
• Designed the Enterprise level monitoring, reporting, security & logging architecture ensuring they are coordinated, comprehensive & documented by vendor.
• Subject Matter Expert for an Enterprise level UNIX application
• Helped define system server architecture and flows for Enterprise level application.
• Identified cost saving, capacity and architecture efficiency opportunities.
• Work with Confidential & Confidential Labs onsite to ensuring the test strategies will support all necessary Business and Technical Requirements.
• Helped install Confidential & Confidential Labs test servers working to address bugs.
• Administrator for the U-verse NOC website, G2 tool, Flex tools, AMS, SAM, CMS systems & Lightspeedops share drive.
• Identify surveillance tools improvements and worked to have them implemented.
• Installation, config, administration & patching of Solaris 10 training server with zones.
• Server security hardening ensuring servers meet Confidential & Confidential security standards along with other security best practices.
• UNIX scripting: Automated the creation, configuration, hardening, and deletion of Solaris 10 zones, along with user account creation. ip firewall security administration.
• In depth research and testing of customer premises router firmware build with regard to closing more security vulnerabilities in the firmware and developing a secure RG build.
• Author for a Security M&P for U-verse Operations Confidential . (Restricted)
• Helped develop Security Operational monitoring design and procedures. (Restricted)
• Strong focus on meeting project deadlines.
• Author of a wide range of technical documentation.
• Develop basic, intermediate and advanced UNIX training projects for new members
• Provide UNIX and vi training and mentoring as necessary.
• Co-coordinated Alcatel-Lucent vendor led training.
• Defined UNIX training & certification paths for Team.
• Took lead in training for the newly created Support Apps team. Training focused on changes from current release through ITR5 & ITR6 planned phases.

Confidential, IRVING, TX

Responsibilities:

• 24x7 support for the Implementation of new cutting edge IPTV and High Speed Internet Access ( Confidential ) technologies.
• Administrator for the U-verse NOC website and G2 tool.
• Network and server surveillance for U-verse Operations servers and routers.
• Troubleshooting and resolution of Order flow issues and inter-system operability
• Identify, document and escalate functionality gaps within the IPTV / Confidential architecture
• Document and create Method & Procedure's detailing work around resolutions
• Track and document all outage issues with SPG ticketing system
• Investigate network and server alarms, troubleshooting to resolution.
• Escalate issues as necessary to a wide variety of Teams
• Knowledge of the following is required: Microsoft IPTV platform, Microsoft MOM, ROSA, Evertz, Alcatel 7450 ESS-7, 7750 SR-12, 7330, Alcatel 5620 SAM, Alcatel 5526 AMS, Emc2 SMARTS, CMS, Clarify, OMS, and many other tools.

Confidential, IRVING, TX

SBCIS NOC ENGINEER

Responsibilities:

• DNS Data Entry using VI text Editor, ksh and UNIX Shell scripts: Create, modify and remove Zone files, PTR, A, NS, TXT, MX and CNAME records as per DNS SPG requests for the SWBELL.NET, PBI.NET, AMERITECH.NET, SBCGLOBAL.NET and SNET.NET domains using BIND8 and 9.
• Fixed several bugs in the DNS UNIX shell scripts.
• Co-ordinate, manage, and direct priority one bridge calls affecting the Confidential & Confidential CRM database, it's applications, Confidential &TYahoo Registration servers, Confidential & Confidential Servers, applications, tools and Network ensuring technical resolution in a timely manner.
• IP Pool: Create and remove IP routes in CISCO, Dist, Redback and Juniper routers
• Server and Network surveillance - Monitor SBCIS server health, DSL, and Dedicated network health in real time using SMARTS and proactive UNIX and router checks.
• Long term network and system analysis using graphs and statistics
• Escalate and manage outages as per the NOC Escalation timelines.
• Detailed notation, co-ordination and tracking of Network and System outages.
• Notify Area Operations Managers and executives of Priority One outages.
• Work on DSL related escalations from Customer Care and Dedicated groups.
• Work closely with the Policy Security group by tracking and removing router configurations to take down online scams, phishing attempts, DDoS attacks, DNS Flooders and customers PC's infected with virus.
• Troubleshoot Sun SOLARIS 8 and 9 servers
• Troubleshoot Freedom Link and Wayport LINUX nmd routers and internet connectivity.
• Work with many groups including: Confidential Admin Teams (Tools, Dev, Auth, DNS, Hardware, OS, Security), Yorktown SOC, ITO Admin Teams, DSL Network Infrastructure, and Switched Engineers, Customer Care, Dedicated DESC, Level3, Yahoo NOC, ASI, HIPCS and VoIP teams.
• Help train new and existing NOC Engineers in UNIX, DNS, NOC tools and procedures.

Confidential, PLANO, TX

Senior Technical Analyst / Technical Manager

Responsibilities:

• Troubleshoot DSL network, connectivity, hardware, software and OS issues.
• Hi-volume Tier II technical call center driven by Service Level.
• Took Manager delegated supervisor calls and resolved technical escalations.
• Train new employees on tools and procedures.
• Work Operations Manager delegated escalations, research, projects and callbacks.
• Configure Cayman, and Efficient routers, Redback router builds, PPPoE software, Pull and assign IP's, configure and troubleshoot networks.
• High security User ID and password management, Work in conjunction with several departments in resolving line, routing, software and networking issues. Resolution often requires in depth research
• Troubleshoot DNS, RADIUS, LDAP, MPS, G2 and routing Issues on the client side while escalating server side issues or outages to various admins.
• Survey outage call trends for the Outage whiteboard to SPOC or thru Spike alerts.