SUMMARY:

• Senior Organizational Change and Transformation leader with over 20 years supporting technology integration (Oracle, SAP, PeopleSoft & Confidential ), restructuring, and mergers.
• Strong utilities background (CenterPoint Energy, Confidential, East Kentucky Power Cooperative, CPS Energy, Entergy, and Westinghouse).
• Driving a global business transformation that reduced annual SG&A Costs by $26 million
• Leading a Confidential 500 Transformation that reduced costs by $4 million while achieving top service satisfaction levels
• Restructuring training operations increasing efficiency by up to 300% while maintaining or improving effectiveness
• Creating Training, Transformation, Change Management and Technology functions from inception

TECHNICAL SKILLS:

• HTML
• DHTML
• SAP
• OLM
• JavaScript
• Visual Basic
• CSS
• Authorware
• PVCS
• Oracle
• SQL
• SaaS
• UPK
• PL/I
• Cloud ERP
• SharePoint
• Microsoft Project/Office
• Informatica
• Visio
• PeopleSoft
• Six Sigma’s DMAIC
• Oracle’s AIM
• Confidential ’s One
• Confidential ’s Atlas
• SAP’s ASAP
• Prosci’s ADKAR
• ADDIE
• Kotter’s 8 - Step Change Model

EXPERIENCE:

Confidential

Director, Business Transformation and Change

Responsibilities:

• Served on the PMO and guided leads and project managers in process and deliverable completion
• Built internal change management, training and performance support functions and teams
• Defined annual budgets and staffing requirements, staffed resources.
• Managed teams of FTEs, contractors and offshore resources for global (India, Ireland, Canada, China, etc.) efforts
• Responded to RFPs, estimated consulting projects, and annual budgets for internal departmental functions
• Prioritized initiatives and justified budgets based on hard dollar ROI and fit with operational goals
• Organizational Change Management
• Led organizational change efforts for a cybersecurity transformation
• Defined change management methodologies
• Advised on change management best practices, and built internal change management teams
• Partnered with leadership to create steering teams and assure a strong foundation for change
• Created readiness assessments, stakeholder analyses and organizational impact analyses
• Built and executed communication plans and strategies based on analyses including road shows, multiple media (television, email, social media, posters, etc.) communications and town halls
• Established a culture for change by obtaining buy-in on the need/value and managing recognition
• Organizational Effectiveness/Learning
• Worked with executives to define future-state operations aligned with world-class efficiency and effectiveness
• Created roadmaps and process maps to achieve the future state along with relevant success metrics and measures
• Educated staff on lean six sigma. Defined measures and assessed transformations to report ROI/value
• Built a business case & transformation strategy for enterprise talent management solutions with SuccessFactors
• Transformed shared service centers, defined CRM best practices, future-state processes, roles, and technology requirements (e.g., ServiceNow and SAP’s SuccessFactors’s Employee Central) for a global expansion
• Created processes, policies and standards to assure long-term success of innovations and reorganization efforts eLearning Architect for global implementations (UPK, OLM, etc.) requiring access by 12,000 concurrent users
• Built knowledge management strategies to support CRM, HR and Enterprise operations
• Led in-house and offshore development teams in building enterprise blended learning solutions

Confidential

Principal Consultant

Responsibilities:

• Created solutions for organizational change, process improvement and best practice analysis
• Created revenue, profitability and staffing projections
• Defined marketing plan and go to market strategy
• Created best practices and guided process definition for a global call center
• Assessed change readiness then created change and communications plans for SaaS ERP implementations

Confidential

Manager, HR Transformation

Responsibilities:

• Recommended Global HR solutions saving over $26 million annually
• Defined strategies and transformational roadmaps that enabled clients to achieve efficiency and effectiveness goals
• Managed change for organizational (divestiture) and technology (SAP SRM, E-Sourcing, and MDM) transformations
• Restructured HR operations across compensation, benefits, talent management, payroll and time entry, workforce development, etc. by aligning with world-class operations, defining ROI & building roadmaps for transition
• Aligned executives through defining a vision and articulating the need for change
• Completed readiness assessments, stakeholder analyses, communications plans and training strategies

Confidential, San Antonio, TX

Principal

Responsibilities:

• Site project manager for all resources on Oracle 11i (iProcurement, HRMS, Inventory, EAM) initiatives
• Wrote proposals and negotiated contracts with clients
• Managed teams of change managers, organizational development professionals and six sigma greenbelts
• Worked with budgets and selected staff, defined scope and led deliverable production
• Organizational Change Management
• Worked with leadership to create urgency through articulating impact aligned with the corporate direction
• Created client-side change management functions. Mentored staff on change management best practices
• Transitioned culture to enthusiasm for innovations by assessing stakeholders and organizational readiness
• Managed change through employee involvement initiatives, communication strategies and training plans
• Implemented awareness campaigns then completed impact analyses (departmental, plant, etc.).
• Assessed change management effectiveness and identified areas of focus through OCM strategy execution
• Organizational Effectiveness/Learning
• Created strategies and roadmaps to transform SG&A functions (e.g., employee relations, Training operations, Staffing/Talent management, data management, benefits, shared services, etc.) in line with leading peers
• Defined organizational structures for shared service models with centers of excellence
• Created continuous improvement cultures that leveraged Lean Six Sigma at Utilities and Insurance clients
• Mentored Greenbelts in applying Six Sigma knowledge to broader, enterprise-wide initiatives
• Led training teams in creating blended, eLearning (e.g., UPK) and soft-skills solutions based on needs analyses
• Addressed integration with LMSs to support administration, structured delivery and certification requirements
• Developed business cases based on hard dollar ROI and aligned with the greater corporate strategy

Confidential, Atlanta, GA

Realtor

Responsibilities:

• Generated more revenue than 90% of the agents in half the time.
• Trained new agents in breaking the 6% threshold
• Signed builders and Russell Athletic by defining services in project plans and SLAs with penalties for non-compliance

Confidential, Atlanta, GA

Principal

Responsibilities:

• Led strategic planning efforts for enterprisewide initiatives (e.g. Business Intelligence). Managed cross-functional teams
• Supported the reorganization of HR operations migrating to a shared services model with centers of excellence
• Worked with senior leadership to manage organizational change for business and technology transformations
• Employee Portal Manager
• Managed HR operations ($2.5 million budget) with a staff of direct and dotted-line reports.
• Saved $4 mil annually & obtained HR’s top satisfaction ratings by integrating PeopleSoft into HR operations
• Supported the divestiture of deregulated operations (Mirant) from traditional regulated monopoly operations
• Enabled change adoption by linking success to change (managing communications and recognizing value)
• Determined readiness and requirements for successful transition. Built support for change implementation
• Defined baseline measures for assessing the value of implemented changes and reporting business impact
• Responsible for managing project managers and business analysts on multiple projects including talent management, compensation and benefits, knowledge management, and employee learning
• Created HR’s service delivery strategy by partnering with business units and leveraging best practices
• Learning Consultant—Developed technology strategies to increase training efficiency and effectiveness