SUMMARY:

• Dedicated professional with 23+ years in the areas of senior level office administrative support, project management and coordination along with Healthcare IT project specialization; having worked in both the public and private sectors.
• Leveraged resources and experience by working with Confidential 100 organizations; has a successful proven track record in both healthcare business and requirement analysis.
• A problem identifier and tenacious fixer, with a knack for risk and release management; a result - driven individual willing to travel and has extensive Client Relationship Management (CRM) background.
• An innovative and proactive leader who works well with either small or large groups, expertise includes oral presentation and business analysis; managed 100+ personnel along with HR responsibilities including IT recruitment and personnel solutions.

EXPERTISE:

• IT Governance Confidential
• Healthcare IT Project/Program Management
• Project Scheduling/ Deliverables (MS Project)
• Risk and Change Management/Control
• IT Administrative and Recruitment Services
• Government/Sub Contracting/Pricing
• Training, Facilitation and SOW preparation
• Vendor (SLA)s and Relationship Management
• Process Improvement and Implementation

TECHNICAL SKILLS:

Core Competencies: Client Relationship Management and Collaboration; Team Building and Excellent Problem Solver; Productivity and Performance Improvement Specialist; Excellent Organizational Skills, Program and Project Management. Lease and Subcontract Management; Office and Vendor Management. Written Reporting and Oral Presentation (Speaker). Email/Calendar Management and C-Level Management and Administrative Support. Manage junior support staff and teams up to 100+. Strong eye for detail.

Technical Proficiencies/Environment: Healthcare Information Technology, Benefits Plan, Member Services, High volume transaction processing, Confidential -9 / Confidential -10, AGILE, MS SharePoint, MS Office, MS Access, Service and Request Tracking System (SRTS), Functional Specs, Baselines, AP Workflow, FIDO, My Propidex, CTI, Deltex, Cost Point, Dyna Realm, Lotus notes, SAP Net weaver, DOI Financial and Business Management System, DOI Data Tracking, Clear Quest, GovTrip, GSA guidelines, ITAR Knowledge, Business case studies, SLA, GE Centricity- EMR, Project Web Application (PWA), Rally, MS Project, Project Server, Scrum Master.

PROFESSIONAL EXPERIENCE:

Confidential, DC

IT Manager

Responsibilities:

• Assist Executive Secretariat to build agendas, topics, pre-briefs and briefs, write and collect meeting minutes, track, manage and follow-up on Confidential actionable items, generate and send out meeting notices and updates along with Confidential schedule maintenance.
• Organize monthly Confidential main meeting run by Confidential deputy Administrator and CIO along with supporting materials.
• Maintain summary reports; distribution lists, pre-brief calendar along with Secretariat material in aim to support senior leadership discussion around Confidential with the use of essential IT collaborative tools.
• Create, develop and mature Confidential Directive, SOP and re-work of the Confidential Charter in response to 2015 Confidential /IG report
• Work with Confidential office to establish Confidential standards while setting direction for IT programs and support; coordinate with key stakeholders on Confidential actionable items while tracking milestones for project completion.
• Assist IT programs to develop and mature IT investments to align with Confidential policies and procedures; to create a workable operational framework according to IT Governance industry best practices and standards with realistic.
• Respond to Confidential /IG report in a timely fashion and ensure the implementation of Confidential /IG recommendations.
• Serve in assistant Executive Secretariat role for Confidential IT governance board; provide recommendations to executives/ stakeholders on IT governance structure around upcoming topics with regards to Confidential operations and support.
• Have secondary role and oversight on the implementation of IT infrastructural-related shared services used by multiple Confidential IT programs.
• Guide on IT related topics along with realistic timetables for Confidential while managing client’s expectations.
• Work directly with SharePoint Administrator to create state of the art Confidential modernized and automated website with interaction with other IT Programs.

Confidential, DC

Project Manager/Assistant Program Scrum Master

Responsibilities:

• Coordinates activities within the project life-cycle including initiation, planning, execution, monitoring/control phases.
• Assist Program Director on process improvement recommendations to be implemented on a program level
• Assist with the preparation of Project and Program Weekly Status report as necessary and upload to the Project Server.
• Identifies standards or requirements for change management, change control and change requests
• Reviews and upload deliverables and task updates to the Project Server/ SharePoint within 24 hours.
• Effectively and accurately communicates relevant project and program information (e.g. status, risk, issues etc.) to the project team and other stakeholders. Maintains the DX MS Project Schedule as scheduler.
• Responsible for the preparation of statement of work (SOW) for all onboarding vendors to define work activities and responsibilities in accordance to the scope and the contract of the work that they are to provide.
• Controlling and coordinating the execution of projects tasks, including but not limited to: project scheduling, planning, resource allocation, status reporting, managing team members and other related project activities
• Conduct Demo planning, while assisting in Sprint and Release Planning sessions
• Aid in team breakout sessions during sprint in order to ensure proper commits along with user stories and dependencies
• Work directly with release manager to review release plans, dependencies and ensure LIT/UAT Testing is completed.
• Facilitate backlog grooming, sprint and release planning, daily scrum, sprint reviews, demos and sprint retrospectives.
• Work directly with Product Owners/Project Managers to ensure that all sprint planning artifacts are properly stored/captured and completed - sprint backlog, sprint goals etc…

Confidential, DC

IT Project Manager

Responsibilities:

• Maintain and coordinate IT initiatives and special projects while handling Agency’s internal requests.
• Manage/track and update schedule for all projects releases as well as update on SharePoint.
• Ran weekly meetings to address possible project problems and concerns while providing status update to Stakeholders.
• Support Confidential CIO by planning, organizing and implementing administrative IT systems in place.
• Supervise four project support staff contractors while interfacing with project development and requirement teams.
• Develop, design and maintain office Standard Operating Procedures (SOP) and update to Confidential SharePoint site.
• Actively participate in Confidential and Confidential audits for the Agency as it related to CIO projects and initiatives (Records Mgt).
• Monitor and report on progress of the project to all stakeholders; assist with risk analysis and change management
• Handle all onboarding requirements for new staff and set-ups; facilitate and monitor office moves.
• Cultivate and establish strong relationships with supervised project support staff, internal customers and stakeholders.
• Work in a collaborative manner with other governmental agencies to establish relationships and completion of project.

Confidential, DC

Mid-Level Project Manager

Responsibilities:

• Developed, directed and executed the planned HealthCare processes in Healthcare IT operational environment.
• Responsible for putting together project artifacts and upload to SharePoint site for accessibility for Confidential 10 Project.
• Tracked risk and change management along with red-flag possible issues/risks that could impact deadline/ milestones.
• Facilitated Project/Program Managers meetings to report any new IT updates with use of PowerPoint with changes reflected on SharePoint along with document submissions and change orders requests.
• Worked with Confidential project managers on developed timelines, project plans, scheduled deadlines and checked progress.
• Assisted Master Scheduler with the project schedules, updates and maintenance PMO SharePoint site.
• Worked with business analysts and system requirement team to maintain project specifications.
• Track projects using SDLC (Waterfall) under PMO strict guidelines; while handling project schedule in MS Project.
• Manage project plans - managing requirements, change, testing, communication, implementation, risk, issues etc.
• Coordinated stakeholders and business users meetings to ensure proper project scope was maintained and to ensure project success while producing status reports.

Business Analyst

Confidential

Responsibilities:

• Ensured proper business case studies as well as module and workflow performances.
• Used MS Project for scheduling deadlines, resources, risk, change and logging issues includes monthly status report.
• Set up meeting between management IT development team for JAD sessions with Senior PM.
• Acted as Subject Matter Expert (SME) to project to meet all Confidential governmental requirements/standards.
• Involved in requirement gathering and the development of business requirements and deliverables.
• Verified and authenticated all business mapping workflow to help resolve requirement and design issues.
• Aided in the management/ documentation and tracking of project progress and MI (Major Initiatives) along with release dependencies.
• Attended all Configuration and Change Management meetings for up-to-date IT information.
• Managed IT developers in software creation of benefit and claims processes and transaction tracking.
• Prepared PMAS documentation/artifacts, monthly QUAD Chart Reviews, produce reports, check for document submissions, action items logs and change orders requests.

Lead - Program Management Analyst

Confidential

Responsibilities:

• POC for the Veterans Integrated Service Network- the Confidential ’s Dignity, Privacy and Security Program.
• Monitored program performance; provided monthly status reports and updates on SharePoint.
• Provided program support and oversight; ensured that the program met Confidential guidelines.
• Assisted VA hospitals nationwide to identify critical issues and implement policies change/ procedures.
• Determined critical success path and prepare monthly congressional reports to the Veterans Committee.
• Participated in all VISNs meetings; managed functional requirements while meeting attainable timelines and addressing new deficiencies and providing corrective actions.
• Acted as a direct program support to national VA initiatives associated with its implementation programs.
• Evaluated program’s effectiveness in order to review or establish new goals and objectives.
• Compiled data collected from the field to help resolve conflict and create applicable policy procedures.