Client Associate Resume ,Mclean, VA - Hire IT People

SUMMARY

Business Analyst for web - based application ‘Focus.’
Analyze in-house requirements and software requirement specifications documents.
Work with Fairfax County Public Schools and DFS to gather client requirements.
Involved in all steps of requirement process; client meetings, identifying and designing solutions.
Create full infrastructure for project process and documentation.
Able to understand end user needs and find solutions.
Use Google Docs and Microsoft Suites to complete requirement documentations and presentations.
Create work flow charts to better understand the process flow of application
Create report documents to management to achieve deadline targets and project strategy.
Assist with quality assurance efforts for products.
Work with the Business Development team to improve product delivery methods.
Work with a team of 5-7 for testing, design and requirement efforts.
Perform release demonstrations/UAT for end users and team.
Involved in Testing and report project progress using JIRA.
Full understanding of the Software Development Life Cycle (SDLC)
Follow the SCRUM agile methodology on 2 week sprints.
Participate in standup meetings, retrospective, and sprint planning meetings.
Train clients and end users on how to use Focus

TECHNICAL SKILLS

Software: Microsoft Office - (Word, Excel, Access, PowerPoint), MS Visio, SharePoint, Adobe, HTML, JavaScript, JIRA, SQL

Operating Systems: Windows, iOS, Android

PROFESSIONAL EXPERIENCE

Confidential,Mclean, VA

Client Associate

Responsibilities:

Greeted customers/clients with a positive demeanor, maintained an enthusiastic and upbeat personality.
Ensured quality customer service to establish relationships with clients. Actively developed customer service skills.
Kept the work environment neat, clean, and up to standards.
Participated in team meetings and team building exercises.
Helped customers locate merchandise or find suitable alternatives to ensure and maintain quality service.
Maintained knowledge about benefits, uses, and popularity of products.
Provided feedback to customers and answered queries.
Handled sales transactions, operated cash register.
Communicated with and provided feedback to management.

Confidential,Alexandria, VA

Front Desk Clerk

Responsibilities:

Greeted, welcomed, and registered guests.
Offered guests services and room rates.
Handled guest check-ins and checkouts professionally; completed 70+ guest registrations into the hotel in a prompt and courteous manner.
Achieved targets using up-selling techniques to maximize room rates and revenue.
Made changes and confirmed reservations per regulations/requests.
Kept records of room availability and guests’ accounts.
Posted charges of food, room, and telephone services to system and manual ledger.
Maintained high standards of service and hospitality, provided maximum quality of service to the guests.
Handled any guest complaints, resolve conflict to the satisfaction of the guest.
Verified that all updated reports have been run.
Dated, stamped, arranged, and tracked incoming mail.
Collected payment and checked out guests while maintaining a good relationship with clientele.