EXECUTIVE SUMMARY:

• Salesforce Solution Delivery Analyst /Lead Developer with 12+ years of experience in managing IT Infrastructure and application Projects for large MNC’s which includes 10+ Years in Salesforce.com Project Implementations, Migration, Roll - Out, Release Management, Development, Architecture and Training.
• Has worked in multiple roles of Lead Developer, Individual Contributor, Solution Architect, Techno-functional consultant and Mentoring team.
• Handled multiple Salesforce projects (Service, Sales Cloud & marketing apps) across multiple domains - Manufacturing, Financial and leasing Systems.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Have Expertise and Solid hands on experience in Force.com Platform (Apex programming, Visual force programming, Triggers), Web service Integrations using SOAP and REST API in integrating with external systems and Salesforce Lightning.
• Highly experienced in leveraging out of box features likes Workflows, Process Builder, Visual Workflows, Approval process, validation rules, Permission sets, Security settings, Data management, Change sets, Reports and Dashboards, setting up Security Measures to ensure data integrity - OWD, Roles, Profiles, Audit Trail methodologies, AppExchange products etc.
• Experienced in web technologies like HTML, XML, CSS, JavaScript, JQuery, Bootstrap and JQuery Data tables.
• Strong knowledge on Lightning framework (AURA) and its implementation.
• Extensive experience in Data Migration tools such as Informatica on Cloud, Data Loader, Jitter Bit and deployment activities using change sets, ANT and force.com IDE.
• Experience in pre-sales discussions, building quick proof of concepts and demonstrating it to customers.
• Proficiency in the Continuous Integration with JENKINS, BIT BUCKET.
• Proficient in CRM business processes like Campaign Management, Lead Management and Account Management.
• Good knowledge on Application Architecture, Data Architecture and Technical Architecture.
• Passionate to learn new technologies and committed to complete tasks.
• Excellent team player, self-motivated, quick learner with excellent analytical skills. exceptional communication skills, trouble-shooting capabilities and proficient at conversing product functionality to clients.
• Supporting to the team on problem solving and providing necessary training sessions to the team.

TECHNICAL SKILLS:

Salesforce Functional: Sales cloud, Marketing, Call Center, CTI, Service cloud, Communities, Partner Portals

Salesforce Expert: Architecture, Apex Coding, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, App Exchange, Salesforce.com, Roles & Profiles, Coding Standards, Web Services, Site.com, Third Party Application Integrations, Force.com IDE, Apex Data Loader, Version controls and Release Management

Tools: Force.com IDE, Data loader, ANT, GITHUB, Informatica Cloud, Jitter bit, Snapshot, Auto Rabbit, Sublime text, Mavens mate for Support.

Database: Oracle 9i/10g/11g, MS SQL Server, MS Access.

Others: Java & J2EE, Jscript, AngularJS, High Charts, Power Builder, MS Project, UML, Share Point.

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis

Systems Specialist - IT

Responsibilities:

• Analyze the gaps between salesforce classic vs lightning and providing the solutions.
• Analyzed various customer stories and converting them as requirements & preparing the technical solution documents.
• Understanding the code for various modules and preparing the technical design documents for the implementation.
• Worked on Data Cleansing for various standard objects and custom objects to have better and clean data in the org.
• Performance tuning of Triggers by doing analysis with load testing to mitigate the CPU time out issues.
• Developed process builder to send an email alerts to different org owners on the org limits.
• Developed apex call outs to track and send an email alerts to the business owners on various metadata changes in the org.

Confidential, Indianapolis

System Specialist - IT

Responsibilities:

• Understand the requirements and prepared technical design, process & flow diagrams for the solution.
• Designed the data model and created various custom objects & fields.
• Identify the functional gaps and discuss with the business owners.
• Presented the solutions to the business owners & architects and obtained the approvals.
• Created Validation rules, workflow rules and defined related tasks, time based triggered tasks, email alerts, field updates and outbound messages to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented the exception handling mechanism to track the errors where ever occurs.
• Developed the customized web services to integrate salesforce with various tools like Jitter Bit, Mule soft.
• Implemented various test classes to validate expected results and bulk data loading & performance testing.
• Deployments using ANT migration tool including the custom package deployments.
• Continuous integration with Jenkins CI tool and Bit bucket for versioning the metadata.
• Supporting the team members on technical and functional issues.
• Conducted code reviews and ensure the code follows the organization best standards.

Confidential, Indianapolis

System Specialist - IT

Responsibilities:

• Understand the functional requirements and discussed with business owners on functional gaps.
• Prepared design & solution documents for future role hierarchy implementation and get it reviewed by the architects.
• Developed apex code to retrieve role hierarchy details and displayed the hierarchy structure using D3 JS.
• Developed test methods for validating business results and ensured the code is not breaking any existing functionality.
• Implemented Jitter Bit solution for new role creation, Place holders create, enabling forecast managers & Opportunity Team archive.
• Implemented various Jitter Bit projects for data purge and migration.
• Prepared process diagrams, flow charts using Lucid Charts for the solutions.
• Developed various Custom Objects, Components and Visual Force Pages.
• Create & Deploy the changes using ANT migration tool from dev sandbox to other sandboxes.

Confidential, Indianapolis

System Specialist - IT

Responsibilities:

• Analyzed the functional specifications and prepared technical design documents and data models for the implementation.
• Prepared detail planning for each requirement for development to till release into production.
• Followed SCRUM methodology through our project development & delivery.
• Implemented Team engine core logic for various business rules using apex code.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created custom settings to store various fields and Managed the team engine logic triggering upon these fields change.
• Created various custom objects and fields for the functionality.
• Implemented test methods to validate the expected results and ensured to cover all positive & negative scenarios.
• Supported QA & UAT teams during testing the functionality.
• Prepared a presentation and demonstrated implementation to Architects to get signoff.
• Participated on code review and provided the review comments.
• Migrated code & metadata changes from dev sandbox to QA using ANT migration tool.
• Prepared release plan & roll back plan documents for the project.

Confidential

Sr.Technical Lead

Responsibilities:

• Analyzed the functional specifications and prepared technical design documents with the feasible solutions in Salesforce.
• Conducted New Developments, Rollouts and Release Managements for Sales Cloud, Service Cloud, Credit Check and Marketing for 40+ Counties with in salesforce application.
• Customized the application as per the business requirements using apex code and visual force pages.
• Implemented real time integration between salesforce and back office systems using OBM mechanism through informatica.
• Implemented Batch Apex classes to create and close the renewal opportunities for the contracts closing.
• Completed new implementations including Sales Cloud, Service Could and Credit Check for NEE (Russia, Ukrainian, Baltics), SEE (Morocco, Greece, Sweden, Romania) and Belgium.
• Override case new button and customized case page to overcome picklist limit and contact, account and contract selection during case create & update.
• Implemented harmonized Core Business models including Core Credit Check module and Core Customer Care module
• Developed Apex Scheduler to de-activate the users who are not logged in for 60days.
• Developed custom workflows module for the case management to overcome governor limits.
• Developed the custom Email service to create cases and populate the category and details on case by capturing the keywords from email subject and body sent by the customer.
• Implemented KYC, Tender survey modules to take the feedback from customers using Sites.
• Created Service Console and configured Knowledge Base.
• Configured the CTI integration and customized the softphone page layouts.
• Implemented Peer pricing module to calculate the rating on Account.
• Integrated google maps with the salesforce using REST API.
• Enabled Salesforce1and customized the custom console Components, Mini Page Layouts and console views.
• Developed & converted visual force pages to support mobile using Lightening Design System(LDS) Framework.
• Installed managed packages from AppExchange for Salesforce.com.
• Implemented Java program for downloading attachments from salesforce using RestAPI and generating CSV file for Loading attachments using data loader.
• Efficiently implemented the best enhancements and maintenance release process.
• Migrated the code and metadata changes from one environment to another environment using ANT tool.
• Conducted the code reviews and provided the review comments as per the organization best standards.
• Configured the Subversion, Github to maintain the different versions in common development environment.
• Implemented maintenance release plan, reviewed the requirements, monitored Development Phase, reviewed packages and monitored deployments.
• Proactively designed the Data Synchronization Salesforce CRM to Back-Office and Data Masking for sandbox to sandbox data migration using Informatica Cloud.
• Maintained excellent knowledge base on industry trends and product enhancements along with making regular visits to Paris SG to discuss New Project Plans and Strategy.

Confidential

Senior delivery engineer

Responsibilities:

• Involved in study/analysis of business functional specifications document.
• As per the business needs customized the application by adding various objects, validation rules, workflows and approval process.
• Implemented Apex triggers, Apex controllers and visual force pages for critical business logic.
• Developed batch Apex classes and future methods for bulk data processing.
• Developed custom pagination technique for the VF page reports.
• Added mechanism for sending an email to the admin when the governor limits are reached.
• Schedule jobs for sales data migration on weekly basis using Jitter Bit.
• Created jobs to synchronize salesforce data with ORACLE Data base using Jitter Bit.
• Implemented test methods to validate the code and coverage to push into production.
• Prepared the migration documents with the deployment steps to deploy the changes into production environment.
• Performed the solution and code reviews to ensure quality deliverables as per the standards defined.
• Deployed the changes from one environment to another environment using ANT migration tool.
• Mentored the team on technical & functional guidance.

Confidential

Responsibilities:

• Prepared the technical proposed solution documents for the functional requirement.
• Customize the standard SFDC Partner Portal (PRM) functionality as requested by Business to optimize ROI and reduce time interval between Opportunity Registration by Partners and its approval/rejection by Confidential and also to reduce manual work of Confidential ’s SFDC Administrators by at least 25 %.
• Customized the standard Partner Portal home page look & feel using Jscript & custom styles.
• Implemented automatic Rebate Calculation functionality for Opportunities registered by Confidential ’s Partners.
• Created mappings to copy the production data into dev sandboxes using Jitter Bit.
• Developed the test classes to validate the code and code coverage.
• Reviewed the code and provided the comments.
• Generated the package with all components changed to migrate into another environment.
• Deployed the changes using ANT migration tool.

Confidential

Responsibilities:

• Involved in study/analysis of business functional specifications document.
• Created custom objects, validation rules,workflows, approval process and time based triggers for business needs.
• Implemented Apex Triggers,Visual force pages and Apex controllers for custom functionality.
• Implemented E-mail notification to the group when governor limits reached.
• Involved in Code Integration and unit testing.
• Created mappings to copy the production data into dev sandboxes using Jitter Bit.
• Involved in code migrating from one sandbox to another sandbox using Ant tool.
• Involved in Bug Fixing.
• Implemented SFDC integration with Oracle using Java.
• Involved in Code review, optimization and fixing review comments.

Confidential

Responsibilities:

• Involved in study/analysis of business functional specifications document.
• Involved in designing Authentication and Authorization, Exception handling mechanisms.
• Implemented Authentication using Web logic Security realms.
• Implemented Dashboards graphs using Kava charts.
• Implemented the E-mail and log message notification when server is down.
• Implemented Inquira Knowledge Search Engine using Inquira TagLibs.
• Involved in Code Integration and testing for the Confidential Portal.
• Involved in Bug Fixing.
• Involved in Code review and fixing review comments.

Confidential

Software Engineer

Responsibilities:

• Involved in FileMatchEngine Module of the Project.
• Implemented Fraud and Negative maintenance modules of the project.
• Involved in Fixing the Bugs for Various modules in FME.
• Implemented Business modules using Struts and EJB’s.
• Implemented Pagination technique for the modules.
• Involved in Writing SQL Queries and Procedures of the Module.
• Involved in implementing the Enhancements for the Module.
• Involved in Code review and Testing.