SUMMARY:

• Close to 17 years of experience providing global technology solutions management for industry leaders in technology outsourcing, consumer products, health care, and government environments.
• Proven success turning around at - risk accounts and driving double-digit improvements in servicing levels and customer satisfaction.
• Consultative network analyst with track record of revamping additional services to garner hundreds of thousands of dollars in additional client deliverables.

TECHNOLOGY IMPLEMENTATION:

Microsoft Windows 7, 8, 10 Exchange 2003, 2010 Outlook 2010 Oracle Network LAN/WAN Citrix C#, MS Confidential 2500, Confidential Nexus 5000, 800, Adtran NetVant 3430

EXPERIENCE:

Confidential

IT Consultant, Philadelphia, PA

Responsibilities:

• Desktop apps - Microsoft Exchange 2010, 2016 experience
• Reimage of Windows 7 to Windows 10 on Latitude E5480
• Installation of Lenovo 470 Laptop and Desktop OptiPlex E3050
• Knowledge of OneDrive, Windows 10, and MS-Office (2016 and O365), Excel reporting and V-Look Up, PowerShell 5.0 implementation of scripts
• Strong working experience with SCCM 2012 configuration manager (operating system deployment, task sequence, compliance settings)
• A demonstrated background in Office 365 architecture and engineering/migrations.
• Expertise with application virtualization and delivery (Microsoft App-V, Citrix Xenapp)
• Experience with desktop operating system imaging, build, design, deployment and lifecycle management.
• PowerShell 5.0 implementation of scripts
• Aptitude learning new desktop and office programs
• Strong communication skills, both verbal and written
• Superior organizational skills and attention to detail
• High energy, enthusiastic, motivational training style

Confidential

IT Consultant, Princeton, NJ

Responsibilities:

• Desktop apps - Microsoft Exchange 2010, 2016 experience
• Reimage of Windows 7 to Windows 10 on Lenovo T430, T440, T460
• Installation of Lenovo 470 Laptop and Desktop M90
• Knowledge of OneDrive, Windows 10, and MS-Office (2016 and O365), Excel reporting and V-Look Up, PowerShell 5.0 implementation of scripts
• Strong working experience with SCCM 2012 configuration manager (operating system deployment, task sequence, compliance settings)
• A demonstrated background in Office 365 architecture and engineering/migrations.
• Expertise with application virtualization and delivery (Microsoft App-V, Citrix Xenapp)
• Experience with desktop operating system imaging, build, design, deployment and lifecycle management.
• PowerShell 5.0 implementation of scripts
• Aptitude learning new desktop and office programs
• Strong communication skills, both verbal and written
• Superior organizational skills and attention to detail
• High energy, enthusiastic, motivational training style

Confidential

IP Camera Technician, Roslyn heights, NY

Responsibilities:

• Install Confidential and Confidential from design to implementation.
• Diagnose and repair various Cameras, Confidential Systems and access control. Install, repair, and maintain security systems, perform regular maintenance to prevent break downs, manufacture parts or tools as needed.
• Diagnose problems with computerized systems and determine if you can fix problem and then perform repairs performing cabling and configurations.
• Develop and maintain effective working relationships.
• Multi-task, understand and carry out oral and written instructions, procedures, and policies. Good customer service and communication.

Confidential

Network Technician, Trenton, NJ

Responsibilities:

• Installing and configuring standard hardware and software upgrades on PC/MAC computers, laptops, and printers.
• PowerShell 5.0 implementation of scripts
• Receiving requests for troubleshooting of software installation, performing hardware and software installation and deployments of OSI MS 7/8/10 Enterprise, ITIL Service Management
• Clearly and consistently communicating with co-workers, staff
• Provide end user support for onsite printing/copying/multifunction
• Creating and maintaining documents as it relates to the support services offered by the help desk
• Implement user privileges in Server thru Active Directory, Group Policy, Domain Support
• Configuration of Confidential, DNS, IP addressing, TCP/IP, access management
• Print Server, Exchange 2010 for all locations Maintain and troubleshoot mobile equipment and Bluetooth Upgrade RAM, hard drives, NIC, etc
• Rack and Stack in Room of Server, Confidential 2900, 2950, Server Backup, Confidential Wireless Networking, Confidential IP telephony, VoIP
• Windows Environment Deploy new pc reimage to MS 7,8,10 also MS Office 2010, SharePoint
• Migrate Users from Office 2003 to Office 2010
• Clarify, identify, and track technical requirements and issues, remove barriers, resolve minor
• Traveled Monday to Friday to all locations
• Produce clear and concise project status, and communicate to all stakeholders
• Uses established Ticketing system Spice Works to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes, and implements solutions; communicates with manager regarding unresolved problems.
• Maintains inventory of computers, laptops, etc., including type, serial #, and end-users’ names.

Confidential

Implementation Analyst, PA

Responsibilities:

• Application / SW installation & SW updates Deployment of Alaris PC unit, pump, syrine, Confidential modules.
• Delivering right dose of fluid, medication, blood, or blood products for patients
• Use Guardrails software to help identity trends and measure IV formula data to help optimize patient care.
• Configure Wireless connection for all devices

Confidential

Network Analyst, Indianapolis, IN

Responsibilities:

• Adheres to process in accordance with standard operating procedures for the deployment of the diabetic product and Confidential, Clinical lab and pathology department.
• Traveled from Monday to Friday to all locations across East Coast of United States
• Performs onsite connectivity verification according to the standard operating procedures (SOPs). Remote Installations with troubleshooting.
• Responsible for Networking LAN WAN Wireless and/or more detailed IT knowledge with experience (ping, telnet, tracert)
• Install / Configuration of Routers, Confidential IP telephony, VoIP, Confidential Nexus Switches, Confidential Firewalls, Networking Protocols
• Application / SW installation & SW updates, diabetes meter operation, MAS RALS-Plus, Brief SQL queries of cost of material, locations, time and Confidential .
• Implementation of new SW & systems while training a team of physicians & nurses
• Training new employees on all facets of SW & HW of glucometers
• Proficiency with Excel reporting each tasks of a location, critical information of each device installed, conducive in creativity, self-motivated team player willing to take ownership of tasks assigned and new responsibilities as required.
• Demonstrated ability to successfully communicate (verbal and written) with both team members and management working in a fast-paced environment.

Confidential

Field Technician, Ewing, NJ

Responsibilities:

• Trimmed time spent troubleshooting technical problems by overhauling outdated and incomplete service procedures and holding team members accountable for process updates.
• Slashed turnaround time for help-desk support issues by as much as two weeks by introducing work order ticketing process and tracking/documenting recurring
• Elevated expertise and credibility of team by appointing subject matter experts based on individual strengths to become "go-to" person and trainer for any issue related to that specialty.
• Modify Confidential ’s as per the customer ( Confidential or Confidential teams in Confidential Wireless) request - For example adding new VLANs, adding IPv4 support, changing SSL certificates on the load balancers.
• Application migrations from any legacy infrastructure to new transport infrastructure ( Confidential V2 to V3 migrations).
• Upgrade software code on the transport network elements (routers and switches) with minimal customer downtime.
• Bring up new routers, switches, or load balancers in the Confidential Wireless network according to the standards defined and verify that all these elements correctly comply with the network management systems.
• Troubleshoot any issues in the network for services affected by the data centers in Copper, T-1 and FIOS lines and provide technical support and guidance to DSO-M teams.
• Connecting, disconnecting, reconnecting, testing, repairing, maintaining, installing, rearranging company and customer provided telephones and equipment, inside wiring, and wires at poles, underground or building terminals. Working in various buildings and surroundings, including roofs, backyards, attics, basements, crawl spaces, etc. Climbing poles, ladders and working aloft.

Confidential

Field Service Engineer, New Jersey

Responsibilities:

• Configured and installed Confidential routers and Confidential for Internet and VPN connectivity.
• Implemented Static and Dynamic routing with Load Balancing, Redundancy and HSRP.
• Configured DNS, IP addressing, Confidential, NAT and other security measures.
• Involved in extensive pre-and post-deployment network testing with various Confidential .
• Project manager for several large service implementation projects, while Performing technical and process training for staff
• Participated in planning process to improve performance and meet business objectives.
• Received “Commitment to Excellence Award” for outstanding customer service on multiple projects.

Confidential

Field Technician

Responsibilities:

• Utilized SNMP tool-and handled incoming call-queue to detect, analyze and repair impairments and changes within LAN, WAN, MAN, SAN, Voice, VPN, and RAS.
• Performed preventative maintenance by implementing upgrades, pro-actively testing configurations and network links, and inducing fail-over.
• Provided expert analysis of network statistics and environmental reports.
• Resolved Vendor and Enterprise Edge issues with their respective organizations (including ISPs, Confidential, GS offices; equipment and in-house circuit vendors).
• Worked with Confidential Routers, switches.
• Minimized network impairment duration by placing and tracking purchases with equipment vendors, and ensured inventory level maintained for high-turnover equipment