OBJECTIVE:

I have a passion for provisioning What can I say but I love configuring computers I am looking to secure a position in the area of IT Security Identity Access Management provisioning users.

PROFESSIONAL SUMMARY:

• I am a hardworking, highly organized IT Security Professional with over 10 years of security experience in positions as IAM Analyst and Information Security Administrator.
• In the area of Healthcare, I possess over 20 years of experience in roles as Executive Assistant, Hospital Unit Coordinator, Cardiac Holter Analyst, Medical Transcriptionist and Medical Claims Examiner - gaining that experience in hospitals, clinics and insurance companies.
• 6 years of Identity Access Management / Provisioning
• 6 years of Active Directory
• 5 years of auditing experience
• A meticulous eye for detail, with excellent grammar and proofreading skills which contributes to my ability as an IT Auditor.
• Superior customer service skills
• 10 years’ experience using graphic programs such as Visio, PowerPoint, Harvard Graphics and MacDraw
• Highly computer savvy with strong willingness to learn any new software programs
• 20+ years of Advanced Office Microsoft: Word, Excel, PowerPoint, Outlook, SharePoint and Visio

TECHNICAL SKILLS:

Security Tools/Provisioning Software: Active Directory, Softerra, Cosmos Identity Manager, Oracle Identity Manager (OIM), Oracle Enterprise Manager (OEM), IBM Tivoli Identity Manager (ITIM), Prime Reporting Service (PRS), Artes, Mercury ITG, Clarity, PPM, Oracle, Remote Desktop, Password Vaulting Tools, FTP, Verint, Citrix, FileNet, RightFax, Confidential Engage, CVision, BigFix, ScriptMed, Vault, eRooms, Adaptive, RBAC/Access Management, LAN Administrator of Novell Network 3.11

Ticketing Systems: HP Service Desk, ServiceNow, Remedy, S2000 Win

Production/Office Tools: MS Office 2003/2007/2010 (Word, Excel, PowerPoint, Access, Visio, Outlook, Lync, Project, InfoPath, SharePoint, SharePoint Designer, Exchange, SnagIt, Lotus Notes, Lotus Sametime, Lotus Domino, Altiris, Adobe (Acrobat, Illustrator & Photoshop), Pagerunner

Operating Systems: DOS, Windows-XP-Vista-7; Apple-OS X, Windows Server (Remote) 2003 & 2008 R2 with strong background knowledge of DOS commands

Mainframes/Others: Server 2008 R2, AS400, Linux, Unix, Dataworks, Apache Tomcat, CTIOS, Citrix, Epic, PACE, CICS, DISC, RIMS, VAX (HSII) EDI, Alliant and Aeclaims

PROFESSIONAL EXPERIENCE:

Information Security Specialist

Confidential

Responsibilities:

• Member of the ISS IAM Team conducting quarterly access reviews of High Risk Applications.
• Responsible for assisting all proxies in completing the certification of their Access Reviews.
• Reviewing, filing and tracking evidence and attestations in appropriate folders in the Team SharePoint Repository.
• Updating multiple tracking spreadsheets for evidence received.
• Contacting shareholders for evidence/attestations in an effort to meet security compliance deadlines.
• Wrote business process documentation for team procedures, while QA’ing others documentation for accuracy and compliance.

PC Repair Consultant

Confidential

Responsibilities:

• Virus removal for home users and small businesses.
• Assisting end-users on setting up new PCs, applications, data back-up, file transfer.
• Hardware/Software break/fix, including reimaging and Windows 7 migrations.
• Home and small business network setups, including setting up Windows file sharing security and permission levels.

Identity Access Management Analyst

Confidential

Responsibilities:

• Successfully helped their Access Management Team stay on top of a high volume of requests during peak season.
• Provisioning of new employees for Agent IDs, Rightfax, Confidential Engage role access, ScriptMed, terminations, etc.
• Effectively stepped into the role and met compliance within first two weeks on the job.
• Tools used were ServiceNow, Tivoli, PRS, Verint, Confidential Engage, CTIOS, Server 2008 R2 Remote Desktop and many more.

Information Security Administrator

Confidential

Responsibilities:

• Successfully helped the Information Protection Security Department get caught up on a massive backlog of security requests.
• Utilized HP Service Desk ticketing system to process security requests on a first in, first out basis.
• Provisioning of employees and contractors with network access, enterprise application access, database access, miscellaneous software program access, Lotus Notes accounts, password resets, Citrix, thin clients, and VPN.
• Dual provisioned to Windows XP and Windows 7 environments for all users.
• Tools used were Active Directory, OIM, OEM, Softerra (LDAP), homegrown password vaulting tool, Active Directory, BigFix, eRoom, FileNet, and many other programs.
• Obtained required authorizations and approvals for requested access.

Information Security Specialist

Confidential

Responsibilities:

• Successfully completed Provisioning Access Renewal ( Confidential ) Cleanup Project auditing users for compliance regarding unnecessary server admin rights.
• Used active directory to find how groups gave access to admin access into servers.
• Submitted users on a weekly basis for Confidential removals.
• Maintained large spreadsheets containing users, groups, and servers slated for removal.
• Working in Excel integrating large data sets in spreadsheets from a variety of sources
• Followed-up with stakeholders for additional information
• Utilized Cosmos Identity Manager to verify role based access and to verify/troubleshoot ticket requests.

Technical Security Analyst

Confidential

Responsibilities:

• Coordinated with IT Trainers and PM’s to gather training materials, track progress and coordinate training schedules around application and process training.
• While serving as the department SharePoint Administrator, revised and uploaded huge volumes of training materials to SharePoint site, while making redesigning improvements.
• Utilized an Excel Confidential to document project status around training, logistics, tracking and timelines.
• Responsible for creating and updating training plans for all job roles; scheduling and coordinating all classes, logistics, and enrollment.
• Assisted and supported IT Trainers with Live Webinars.
• Setup conference calls and served as facilitator to track progress of various business teams.

Team Lead/Technical Analyst

Confidential

Responsibilities:

• Worked with PM and team to migrate all employees to Windows 7.
• Coordinated Windows 7 upgrade with all employees company wide.
• Met daily with PM and team to troubleshoot Window 7 compatibility issues with different software programs, status reporting, tracking and documenting resolutions in remediation log on SharePoint.
• Used remote desktop to transfer clients’ data and uploaded their profiles.
• Held administrator access to manage all users, corporate servers including Exchange, Active Directory, servers located in DMZ environments, Microsoft Messaging Servers, Web servers and Citrix.
• Installed required software per clients’ needs.
• Imaged new laptop/desktops; installed necessary memory cards.
• Project tracking and generating weekly metrics from data in SharePoint

Security Services Domain Administrator

Confidential

Responsibilities:

• Supported the Project Manager and Security Architects for the Global Information Protection Team, which did security assessments, evaluations and security compliance for all Confidential Business Systems.
• Served as point of contact for team, maintaining GIP Team mailbox, responding to incoming security requests, provided project estimates, consequently reducing response times.
• Scheduled and coordinated team meetings including: coordination of meeting schedules, meeting locations, and facilities (conference phone, overhead projector, handouts).
• Met weekly with Project Manager and Security Architects to discuss and coordinate resource planning, status of project deliverables and identify issues to escalate to avoid project delays.
• As the team SharePoint Administrator, organized and maintained the team SharePoint website containing various metric reports and documents.
• Updated project plans, requirements, timelines, project resources, and budget status using MS Project and Excel via SharePoint.
• Ran project portfolio, milestone and weekly project status reports. Follow-up on Risk Plan action items.
• Onboarding orientation for new architects.

Security Services Domain Administrator

Confidential

Responsibilities:

• Provided peripherals (asset management) to new contractors, consisting of laptops, logon ids, and USB modems/wireless access.
• Worked with Facilities to coordination space assignments of new employees, contractors and visitors.
• Provided SharePoint navigation training to new architects.
• Security auditing using Active Directory.

Security Administrator Analyst

Confidential

Responsibilities:

• Monitored the Enterprise Repository Services ( Confidential ) Inbox for incoming Security Requests, Firewall Requests, User Access Provisioning, New Application Portfolio Requests, System Code/ID Requests, and Server Refresh/Decommissions. Created, validated, and approved said requests.
• Monitored and resolved open iNet Tickets using Remedy Ticketing System for the Confidential Group.
• Provisioning users with logons, passwords and access utilizing Active Directory and Oracle Identity Manager.
• Gathered the required approvals from the designated approvers before granting user access to applications.
• Developed prioritization system for the Confidential Inbox, consequently reducing customer service turnaround times to within 48 hours.
• Set-up an automated email system utilizing templates requesting and supplying information to and from customers, consequently reducing turnaround times to within 48 hours.
• Assisted Security Administration in troubleshooting various security requests for program, software and database access.
• Assisted the Network Security Group in troubleshooting firewall requests, while also keeping an inventory of all firewalls in the metadata repository.
• Performed monthly data extractions and data transfers from Access, populating various reports in Excel and reporting results to upper management.
• Worked with the Server Refresh Group to maintain inventory of all servers involved in the Refresh/Decommission Projects, documenting all information into the MDR.
• Processed new business system applications to be entered in the Metadata Repository.
• Met with business application teams to document their system dependencies, databases, servers, and hierarchy.
• Met with architects and stakeholders to coordinate and assist with migration of data from Metadata Repository to HP Service Desk.
• Achieved 98% compliance within 30 days upon starting this position conducting biannual and quarterly audits of stakeholders of their External Vendor Connections and/or SOX 404 systems.