IT Technician Resume Detroit, MI - Hire IT People

CAREER OBJECTIVE:

In a world of ever - increasing reliance on technology, I strive to join those who are leading the way, helping businesses discover and conquer the unknown. From research and integration of new technologies to root-cause analysis and optimization of existing systems, I am relentless in my pursuit of this information, understanding it and implementing the solutions it provides.

SUMMARY:

12 years of computer & printer hardware/software installs, repair, data backup & recovery.
12 years of LAN, WAP, VoIP infrastructure setup & support (Avaya, Cisco, Juniper).
12 years of Windows image config, capture and deployment (WDS, SCCM, Norton Ghost).
6 years of domain administration (MS Exchange, Active Directory, Group Policy, DNS, DHCP).
6 years of physical & virtual server support (Server 2k3-12, Hyper-V, VMWare, vSphere).
2 years of Win10 upgrades, Office365/Azure implementation & Exchange profile migration.
Working knowledge of CLI & PowerShell scripting; VB.NET, HTML & SQL programming.
Team lead and collaboration experience with IT/IS projects. Including creation of system diagrams & documentation, systems testing, staging and implementation (go-live).
Thorough understanding of ERP,CRM, SDLC & ITSM core concepts.

RELEVANT WORK EXPERIENCE:

Confidential, Detroit, MI

IT Technician

Responsibilities:

1000+ Client computers, Promo Kiosks & POS terminals.
1000+ Phones including VoIP/PBX & Android/iOS mobile devices.
300+ Printers & scanners.
200+ Servers, both physical and virtual (VMWare ESXi, vCenter).
150+ Network switches, WAPs & storage appliances across 16 closets & 3 data centers.
Managed computer, user & mail accounts/permissions using AD, Exchange & DFS Servers.
Played an integral role in Win10 & Office365 deployment project since 2015.
Including Exchange profile migration and sole support of over 250 Outlook & ActiveSync users on night-shift.
Created troubleshooting guides, video tutorials & wiki sites in an effort to further assist end-users.
Also generated internal system DRPs, equipment & network inventory reports.

Confidential, Detroit, MI

Staging Team Lead

Responsibilities:

Responsible for computer staging, image deployment & user profile migration of 1000+ Confidential laptops for Confidential employees.
Routinely updated Sharepoint sites with project metrics for Confidential & Confidential Project Managers (inventory, quotas & average turnaround time).
Provided continued support of Confidential Engineers with configuring VPN software, Lotus Notes and Blackberry devices.

Confidential, Michigan

Technical Support Specialist / Field Technician

Responsibilities:

Provide over-the-phone and remote desktop support for Confidential & Confidential tax software in over 1400 offices in the Midwest and East coast regions.
Install and support the client-server infrastructure and network for all Confidential & Confidential offices in the southeast Michigan area.

Confidential, Midland, Michigan

IT Internship

Responsibilities:

Performed hardware upgrades, Windows updates, data backup & PC imaging for over 200 IBM workstations in a Citrix environment.
Install and supported all conference room technologies.
Also created conference room technology guides to improve the end-user experience.

Confidential, Mount Pleasant, MI

Campus IT Technician

Responsibilities:

Assisted in the original design, location and assembly of new "support depots" intended for on-site repairs, security updates and network testing for all on-campus student computers.
Handled support requests from the faculty and administration for computer virus/spy-ware removal and printer troubleshooting.

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It Technician Resume

Detroit, MI

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