SUMMARY:

• Business Analysis Customization and Integration of CRM Applications Project ManagementSenior techno - functional professional with over 20 years of experience successfully delivering large-scale CRM and ERP solutions, of which at least 5 years were in project management and team leadership roles.
• Experienced in SDLC and Waterfall as well as Agile, Iterative and SCRUM project management methodologies.
• Specialized in Confidential (9+ years) and Confidential (3 years).
• Provided expertise in projects in diverse environments.
• A combination of a strong engineering background, vast experience, and excellent communication skills, ensures constructive, efficient and measurable results for the client.

TECHNICAL AND ANALYTICAL PROFICIENCIES:

• Visual-Force/Apex
• Data Integration Informatica/Cast-Iron/Talend
• Java-script/J-Query/Angular JS/Ionic
• Business Process Re-engineering, Workflow
• Functional Specifications
• Business Case Analysis
• J2EE, JMS
• SOA, Database Design
• Financial Planning/Budgeting
• Data Warehousing
• Java-scriptJ-Query
• XML
• Websphere
• J2EE, JMS
• Apex
• MQ
• Visual-Force
• PhP/MySql
• C++

PROFESSIONALEXPERIENCE:

Confidential, DC

Salesforce Solutions Architect

Responsibilities:

• Part of a team helping Oversight and Evaluation Division( Confidential ) of Confidential to develop new Confidential -V protocols for performing inspection pf houses under voucher scheme.
• Worked on prototype developed on Salesforce for performing inspections using hand-held devices.
• Developed Data-Structure and Data Exchange format for Future state Inspection Applications
• Developed a tool for managing inspection protocol and worked on producing inspection reports

Confidential, Auckland, NZ

Salesforce Solutions Architect

Responsibilities:

• Developed a prototype in Salesforce SLDS to build a Policy Management Application
• Sovereign was looking to re develop their existing Salesforce application that can dynamically build policy applications based on rules.
• Developed a Lightning Design based scriptBuilder that can build dynamic questions for both Creating new policy to handling policy customer service tickets.
• Developed dynamic user-interface based on XML

Confidential, Washington, DC

Salesforce Solutions Architect

Responsibilities:

• Working on Grant Management Application development on Force.com platform
• Completed a prototype in Salesforce Lighting Design System(SLDS) .
• Custom Application Solution Design of Phase-2 of the Grant Management Application.
• Database design for Grant Management application.

Confidential, Philadelphia

Senior Salesforce Consultant

Responsibilities:

• Converted existing visualforce based Visual Editor application to Salesforce1.
• Performed enhancements to Salesforce Sales Cloud
• Performed monthly release management.
• Mentored team on Salesforce Sales Cloud.

Confidential, Washington, DC

Senior Salesforce Solutions Architect

Responsibilities:

• Implement Salesforce Service Cloud city of Washington DC.
• Implement Open311 REST web-service using Salesforce REST web-services.
• Integrate Salesforce Service cloud with legacy applications using Web-services
• Implement HTML5 based mobile application for Service Data for Android and IOS.
• Cleanse and load historical case data using ETL tool Talend.

Confidential

Senior Salesforce Consultant

Responsibilities:

• Designed and developed a prototype using Canvas for Service Console of Service Cloud..
• Developed components necessary to integrate Salesforce with legacy applications using Canvas and Confidential .
• Developed components necessary to integrate Salesforce with legacy applications using Publish/Subscribe event management
• Customized Service Console to in corporate canvas and navigation.

Confidential, Racine, WI

Senior Veeva Integration Consultant

Responsibilities:

• Designed and developed Integration between Veeva and SAP
• Developed components necessary in Veeva/Salesforce for synchronizing customer and order details
• Used ETL tool Talend for data-migration
• Integrated Adobe EchoSign with Veeva for electronic signing of agreements

Confidential

Senior Consultant

Responsibilities:

• Designed and developed sales planning tool for direct customers of Confidential
• Integrated Salesforce with Data Warehousing and custom forecast application
• Developed a report and dashboard for sales planning

Confidential, Germantown, MD

Senior Consultant

Responsibilities:

• Developed a wizard for order fulfillment
• Integrated Salesforce and SAP ERP system for order processing

Confidential, Washington, DC

Senior Consultant

Responsibilities:

• Developed rich search user-interface using Jquery/Visual-force
• Provided workaround to customize standard salesforce lookup
• Developed Ant scripts to deploy code and object changes to production
• Developed a Visualforce dispatcher to launch standard and custom page

Confidential, Washington, DC

Senior Consultant

Responsibilities:

• Developed a custom Force.com application prototype using rich user-interface using Jquery/Visual-force for managing projects using grants given to government agencies to make their buildings energy efficient
• Replaced an existing application with Lotus-Notes

Confidential, Washington, DC

Senior Consultant

Responsibilities:

• Created Confidential solution to replace 3 CRMs.
• Integrated Confidential with SAP MDM as account master to create account
• Integrated Confidential with SAP billing system for order processing
• Implemented Salesforce for international sales with multi-currency, multi-language complications
• Mentored in-house IT team in Confidential, Force.com platform.
• Migrated data with Talend ETL

Confidential, Columbus, OH

Senior Consultant

Responsibilities:

• Integrated a Confidential instance with a marketing database known as TargetBase
• Created a SOA orchestration layer using Apex classes to enable integration using a TargetBase web-service
• Built multiple Visual-Force pages to perform “search” and “add/modify” transactions on the marketing data in TargetBase.

Confidential, Tampa, FL

Senior Consultant

Responsibilities:

• Provided architectural and integration support for existing Confidential implementation

Confidential, Westford, MA

Senior Consultant

Responsibilities:

• Customized a Confidential sales cloud instance for Confidential ’s Lotus-live and Cloud Computing products.
• Integrated an existing instance of Confidential with a new instance using email receiver which processed leads coming as emails from the existing SFDC instance

Confidential, Rye, NY

Senior Consultant

Responsibilities:

• Worked on the international rollout of a reporting application built on the Force.com platform.
• Reporting application was 100% custom application with features to handle both multilingual and multi-currency requirements.

Confidential, Andover, MA

Solutions Architect

Responsibilities:

• Implemented Confidential for the Defined Contribution business area of Confidential .
• Architected real-time integration of a Confidential CRM used in other business areas and Confidential for the Defined Contribution unit of Putnam.
• Confidential to Salesforce data-migration and real-time integration was carried out using Informatica-on-demand ETL and Salesforce Webservices.

Confidential, Reston, VA

Product Manager

Responsibilities:

• Integrated campaigns and leads in Confidential with Single-Sign-on based web portal using the Tamino XML database
• Built and exposed a Force.com platform based Apex class to be used by a .net based c# code

Confidential, Silver Spring, MD

Solutions Architect

Responsibilities:

• Configured Confidential screens for Confidential, a labor union benefit fund investment company, to customize and deploy Confidential for their investment department
• Developed triggers, Apex classes, and custom Visualforce UI pages
• Was involved in data cleansing and loading of data from existing CRM application.
• Used Cast-Iron/Talend ETL tool for data migration.

Confidential, Auckland, NZ

Solutions Architect

Responsibilities:

• Performed business analysis and customized screens and objects of a Confidential instance for Confidential, a large Vodafone mobile phone dealer.
• Integrated Confidential and clickPOS- point-of-sales system, to synchronize product and pricing information.
• Also used ETL tool Talend for data-migration and integration.

Confidential

Solutions Architect

Responsibilities:

• Was instrumental in the selection of Confidential platform as the SFA/CRM tool.
• Performed a business analysis of the sales process including forecasting and compensation to customize screens and objects of Confidential for Confidential ’s sales department
• Designed and developed UI for custom forecasting module using S-Controls
• Performed data analysis for migration of data from legacy applications to Confidential, and also developed reports

Confidential

SOA Architect

Responsibilities:

• Developed a component-based architecture (SOA) for the automation of all of Confidential ’s business functions after doing extensive analysis of business requirements, including Sales and Marketing, Operations, Billing, and Finance areas.
• It was part of a scoping exercise of Future Methods of Operations (FMO) to assist Confidential in obtaining budget approval to revamp existing IT infrastructure necessary for Confidential to increase revenue and reduce operating costs.

Confidential, Falls Church, VA

Integration Consultant

Responsibilities:

• Performed requirement analysis and developed and interface between Confidential Sales and a custom Confidential portal for corporate sponsors of the Confidential to manage their blood donation campaigns.
• Designed and developed web-services to enable self-service portal to perform Confidential query and upsert functions.

Confidential, Bethesda, MD

Confidential Consultant

Responsibilities:

• Performed business analysis, architecture design and development of an interface between Confidential Call Center at Confidential and Peregrine call center in Confidential using Confidential Websphere
• Enabled guaranteed delivery of XML information using JMS messaging
• Developed workflow processes like ID creation, employment termination and circuit upgrade. Work involved design and development of business processes and user interface screens using web based eScripts
• Developed servlets interface using Confidential Java Data Beans on Confidential websphere, appserver. Servlets provided Confidential information to external applications.

Confidential, Reston, VA

Confidential Consultant

Responsibilities:

• Performed architecture, design and development of a XML based integration component using C++ and Confidential Workflow to enable Confidential Call center application to send and receive information from complex external systems like Address Management System, Postal Rates Engine and Postal tracking and confirm system. Communication with each of the above systems used APIs, Http transport, and DB2 database and windows socket respectively. Complex requirements had to be extracted from the codes of an existing system. Confidential Workflow was used extensively to interface with external systems.

Confidential, Reston, VA

Lead Software Engineer

Responsibilities:

• Responsible for the architecture, design and development of SAP, Confidential, ORACLE and Peoplesoft connectors for the middleware core products - Integration Broker and Business Process Integrator
• Programmed in C++ using Confidential COM Data Control and Java using JNI to connect to Confidential connector development also involved interface with Confidential Workflow and Business Services. SAP connector consists of IDOC, BAPI, BDC and BW components.
• Developed a Java-based secure FTP adapter using sockets and SSL