SUMMARY:

• Over 7+ years of experience as Sr. Applications Developer in development of software applications, Analysis, Design, Development, Testing and Deployment.
• 4+ years of experience as a Service - Now developer and administrator
• 2+ years of experience in Java/J2EE and web application development
• Experience in creating the custom ITIL Applications, Modules in ServiceNow as per requirement
• Experience in working on the ITIL Process like Incident and Problem Management, Change Management, Knowledge Management, CMDB Management in ServiceNow.
• Experience on various ServiceNow customizations as per client's requirement.
• Experience on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies
• Experience in configuring the SLAs for various ITIL processes as per the client requirements
• Experience in configuring the ACLs in ServiceNow
• Extensive with Business Rules (Before, After, Async and Display Business Rules), UI Actions, UI Policies, Client Scripts, Scripting in ServiceNow
• Worked on configuring the Data policies as per the requirements
• Strong experience in using Update Sets, Import Sets in ServiceNow
• Experience in Email Integration, LDAP integration with ServiceNow
• Experience in working with Service Catalogs, Workflows in ServiceNow
• Experience with complex integrations within the ITSM environment
• ServiceNow - Siebel CRM
• ServiceNow - Webservice integration with third party application
• External Webservices Integration (both SOAP based and REST based) in ServiceNow
• Experience in generating reports and scheduling the reports as per the client requirement.
• Experience on working with Script Includes and Scripted WebServices
• Direct hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges.
• Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
• Experience in managing the Configuration Management Library and providing information on the status of all the master copies of CIs.
• Expertise on creation of workflows for Service Catalog items in Service-Now.
• Experience with web development using Java Script, JQuery, Jelly, CSS, HTML
• Experience in working on S Q L qu e ri e s, S Q L T un i ng, P L / SQL T un i ng
• JDBC, Servlets, JSP, JSF, Spring, Hibernate, Web Services and REST Services.
• Good Knowledge in implementing Data Structures, Algorithms and Design Patterns.
• Extensive experience working with databases Oracle PL/SQL, MySQL and SQL Server.
• Experience working in CSS, XML, JSP, Ajax, jQuery & JSF.
• Good Exposure to different types of protocol HTTP and SOAP, XML Parsers likes SAX, DOM.
• Experience working in Agile and Test Driven Development environment.
• Experience with Tomcat, Weblogic and JBoss application servers.
• Good Knowledge of using IDE Tools like Eclipse, NetBeans, RAD for Java/J2EE application development.
• Experience working with Operations teams in production deployments and providing developer support to fix real-time production issues.

TECHNICAL SKILLS:

Service: Now, ITSM Suite, BMC Remedy

Java/web Technologies: HTML, XML, XSLT, XSD, JavaScript, CSS, JQueryJDBC, JSP, Servlets, Struts, JSF, Hibernate, Spring, Junit, SOAP Web Services, REST ServicesWeb/App Servers: Tomcat, Weblogic11g, JBOSS, Apache

IDEs: My Eclipse, RAD, NetBeans, Oracle SQL Developer

Databases: Oracle, MySQL, Microsoft SQL Server

Design Methodologies: UML, J2EE/GOF Design Patterns and RUP (Rational Unified Process)

Tools: SoapUI, Microsoft Visio, HP Quality Center

Unit/Load Testing: JUNIT

Scripts: Java Script, Ant Scripts, XML.

Operating Systems: Windows, UNIX & Linux

Others: Agile Methodology(Rally), Architectural and Design Patterns

Multi: threading, Basic Networking

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Senior ServiceNow Developer/Admin

Responsibilities:

• Upgraded the Instance from Helsinki to Istanbul version and taken care of the post upgrade activities.
• Reviewed a large no of Skipped update sets left behind so far in the previous versions as well.
• Analyzed and Worked on Business rules, Client scripts, UI Pages, UI script, UI policies, catalog client scripts, notifications, Script Includes while reviewing the Skipped update sets.
• Worked on the ServiceNow ACE report in order to improve performance of the system and align with the best practices.
• Identified potential problems with security and performance in the system.
• Worked on ACL’s and role based security in order to control the access of the users.

Confidential, Pasadena, CA

Senior ServiceNow Developer/Admin

Responsibilities:

• Involved in analysis of end user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current ServiceNow system.
• Developed solutions in the service-now platform that are ITIL V3 compliant and defined business solutions for ITIL users.
• Designed and implemented new functionality using UI Policies and Data Policies.
• Implementation of different Applications, Modules, Tables and Views as per client's requirement
• Setup the process for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management and Service Catalog.
• Involved in coding the Business Rules (Server Side Scripting), Client Scripts (Client Side Scripting), Script includes in the ServiceNow.
• Set up the SLA for the incident, problem, change management processes as per the requirement.
• Involved in various ServiceNow customizations as per client's requirement.
• Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs.
• Designing the Content Management System for Varian system which involved CSS, Service catalogs.
• Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's.
• Involved in customization of forms for various ServiceNow applications.
• Worked on upgrading the instance from Fuji to Geneva and Geneva to Helsinki versions.
• Involved in migration between various ServiceNow instances using Update Sets.
• Worked on loading the data into ServiceNow using import sets.
• Imported Configuration Items(CI) from third party applications using import set tables.
• Experience in configuring email notifications in ServiceNow.
• Has been part of end user self-service portal management.
• Configured end to end process for Knowledge management, and worked on the knowledge Centered Support (KCS) plugin.
• Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating the user and group table record.
• Load the data to service-now objects using import sets on daily, weekly, monthly and on demand.
• Responsible for creating homepages including basic reporting, gauge configuration and dashboard presentation.
• Created Order Guides for New Employee and Contractor On boarding, Terminating Employee and Transfer of Employees.
• Created and loaded catalog items and record producers.
• Created various Catalog Client Scripts and Catalog UI Policies.
• Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps.
• Loaded Assets and Configuration Items, Created relationships between Cis and Assets.
• Created In bound web services using Scripted Web Services and Import Set Web Services between Service Now and procurement Systems.
• Integrated with BMC Remedy using SOAP Messages and Scripted Web Services.
• Created various outbound Email Notifications using Email Templates.
• Generating weekly reports and metrics for IT management.
• Configured metrics for indicating KPI of the Industry in different measure.
• Created many standard workflows which are being re-used and propagated.
• Documented business processes, functional requirements and conduct information flow analysis and process modeling within and across multiple business streams.
• Maintain the integrity of the service-now tool across production and non-production environments.
• Provide training on service-now process, operations and capability to all required teams.
• Involved in production support for all the Service-Now related issues.
• Configured Scheduled Data Import for importing data files from remote server location by SFTP/FTP.
• Integrated Microsoft SCCM with ServiceNow for pulling the entire configuration item into ServiceNow.
• Designed the layout, CSS, dynamic content for the End User Self-Service Portal design.
• Have hand’s-on experience in Istanbul version over ServiceNow Sandboxes.

Confidential, Palo Alto

Senior Service Now Developer

Responsibilities:

• Involved in Developing Use Cases and Technical Design Documents.
• Interaction with Business Analysts to capture the business needs and transforming them to the Use cases.
• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Created functional and technical specifications documents for various ServiceNow modules
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow
• Worked on creating and configuring the Applications, Modules, Business Rules, Client Scripts, UI Actions, UI Macros in ServiceNow
• Worked on UI Macros to create pages as templates
• Involved in configuring the Data Policies and UI Policies as per the requirements
• Coordinating the instance upgrade activities and migration activities using Update Sets
• Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand
• Worked on loading the data into ServiceNow using import sets
• Extensively worked on CMDB and set up mid servers as per the requirements
• Populated the CIs (Configuration Items) and configured the CI relations in CMDB
• Defined and configured DISCOVERY schedules and actively involved in troubleshooting Discovery tool
• Setup MID Server used by DISCOVERY and troubleshooting problems with the tool configurations.
• Development of Service catalog - catalog items, designing workflows and execution plans.
• Configured multiple forms for Asset module using Configuration Management Database .
• Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Writing Catalog client scripts and UI policies to make client side changes.
• Creating the UI pages to use them in catalog items, Implemented using UI scripts.
• Creating Knowledge articles to document the steps in creating the catalog items in ServiceNow.
• Extensively worked on different kinds of variables and variable sets and order guides.
• Re-designed workflows using workflow editor
• Synchronized various complex workflows into simpler worklfows
• Experience on working with Script Includes and Scripted WebServices
• Writing script includes invoking them in reference qualifiers or variable scripting.
• Worked on the Dublin and Fuji versions of the ServiceNow
• Extensively worked on migration from Dublin to Fuji version
• Creating Database Views to pull the reports on variables which are being used by catalog items.
• Involved in creating on demand reports and scheduling the report generation as per the client requirements in ServiceNow
• Worked in the AGILE approach and used the Asana tool for project management.

Environment: ServiceNow, JavaScript, HTML, Windows 7.

Confidential, Playa Vista, CA

Service Now Developer

Responsibilities:

• Involved in gathering the requirements from the business team and writing the technical design documents
• Maintained the versioning of the documents in the SharePoint
• Worked in ServiceNow Calgary Version.
• Implementation of different Applications, Modules, Tables and Views as per client's requirement and process for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management and Service Catalog.
• Involved in creating the application and modules as per the requirement in ServiceNow
• Involved in configuring the Business Rules, Client Scripts in the ServiceNow
• Set up the SLA for the incident, problem, change management processes as per the requirement
• Involved in various ServiceNow customizations as per client's requirement.
• Involved in writing the scripts in Business Rules as per the requirement
• Involved in customization of forms for various ServiceNow applications
• Involved in migration between various ServiceNow instances using Update Sets
• Involved in Instance upgrade from Calgary to Dublin Version.
• Worked on loading the data into ServiceNow using import sets
• Imported Configuration Items(CI) from third party applications using import set tables
• Experience in configuring email notifications in ServiceNow
• Involved in redesigning the workflows using ServiceNow workflow editor
• Setup MID Server used by Discovery and troubleshooting problems with the tool configurations.
• Involved in reconciliation of complicated workflows to simpler form.
• Worked on Configuring rules, monitors and management packs in SCOM.
• Involved in generating the on-demand reports and scheduling report generation in ServiceNow
• Involved in integrating ServiceNow with Tally tool
• Followed the AGILE approach with 3 week sprint cycle and daily scrums.

Environment: ServiceNow, JavaScript, CSS, XML, HTML, Windows 7.

Confidential, Dallas, TX

ServiceNow Developer

Responsibilities:

• Working with client and functional requirements within ServiceNow Berlin Version.
• Facilitating rollout of new applications and modules.
• Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists
• Created Buttons and context menus both on form and lists using UI actions
• Service Catalog and Request Workflow Design and Configuration
• Designing the Content Management System for Varian system which involved layout, CSS and service catalog work.
• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
• The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software.
• Designed many email templates by using html and jelly scripting and used them in notifications
• Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate
• Written script includes and invoked them in business rules and client scripts
• Imported Configuration Items(CI) using import set tables
• Created data sources and loaded the Service-Now tables with different data formats
• Created transform maps both automatic field mapping and scripting
• Also worked on Asset Management and loaded the data into it.
• Integrated Fire eye tool with Service-Now using Email integration i.e. inbound actions scripting.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.

Environment: ServiceNow, AJAX, JavaScript, CSS, XML, HTML, XHTML, Windows 7.

Confidential, Bridgewater, NJ

Senior Java Developer

Responsibilities:

• Involved in the preparation of Functional Requirement document (FS) and Technical Specification (TS) documents.
• Used Struts, EJB and Hibernate in developing the project.
• Involved in developing JSP
• Developed Model Classes using Spring framework.
• Worked on the Multi Threading and also JAVA Collections API for handling the data objects between the business layers and the front end.
• Modeling the Database by using Hibernate in DAO's.
• Created Test Plan, System Integration Plan and System Integration Test cases.
• Involved in developing JSP.
• Implemented SOAP Web service consumer service.
• Involved in development of middle layer business methods, which incorporated the core business functionality.
• Managed integration environment by Clear case, to in corporate day to day code check-ins in the project.
• Implemented Service Locator, Data Transfer Object Design patterns.
• Involved in developing the applications using Spring framework for dependency Injection (Inversion of Control)
• Creating and deploying the EAR application file into IBM WebSphere 7.0 Application Server
• Modeling the Database by using Hibernate in DAO's.
• The Log4j package is used for the logging.
• Proactively worked with managers and development staff to meet project goals within expected timelines.
• Developing unit test cases, Bug fixing and end-to-end testing of the application.
• Used plug-ins like Metrics and PMD to ensure that code is written in accordance to SIG guidelines.

Environment: EJB, JSP, JSTL, HTML, JavaScript, Servlets, Spring, Hibernate, Oracle 9i, PL/SQL, SQL Developer, JPA, EJB3.0, SOAP, JAX-WS, Web Services, WebLogic, SVN, UML, Rational Rose, Ant, Eclipse

Confidential, Lees Summit, MO

Java Developer

Responsibilities:

• Involved in client discussions for the requirements collection.
• Developed the application using J2EE architecture.
• Developed the application using Servlet, JSP.
• Used database connections like JDBC to make the connection to data base.
• Used java script in performing different client side validations which are required.
• Developed the front end part of the project using HTML, JSP and CSS.
• Worked on Oracle database to perform different operations like storing and retrieving the data.
• Used IDE tool Eclipse for developing the application.
• Participated in the unit testing by using JUnit.
• Made use of the apache tomcat to deploy the application on to the server.
• Participated in and contributed to group sessions, design reviews, and code analyzing.

Environment: Java, JSP, Servlets, Tomcat, Oracle, XML, Java Script, CSS, HTML.