PROFESSIONAL SUMMARY:

• Over 9 years of IT experience with above 5 years experience in the Salesforce.com CRM Platform working on as Administration, Development, Integration, communities, deployment and classic to lightning migration, creating lightning components using lightning design system. 4 years of experience on JAVA
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, S - controls, Standard Controllers, Custom Controllers and Controller Extensions.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center.
• Experience on Lightning for customizing Reports and Dashboards for business use.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, and Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in migrating and integrating data from legacy systems to Salesforce using Apex Data Loader and Cast Iron.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries and Governor Limits.
• Experience in working on communities in salesforce.
• Have working knowledge in Service Cloud console with exposure to CTI adapters.
• Experience of Web-to-lead, Web-to-case, Email-to-case functionality.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in developing web based GUI using HTML, JavaScript and CSS.
• Extensive experience in integrating salesforce app exchange products like Apttus and conga composer with salesforce orgs.
• Possess complete knowledge using x-author tool to create Apttus contract templates and can create them in many languages depending on the requirement.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments
• Logs to catch Exceptions and execute Governors and Limits.
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Experienced in working with different software development methodologies like Agile and Scrum.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technologies: Apex, Visual force, S: Control, Force.com Explorer, Apex DataLoader

Programming Languages: C#, C++, Java, JavaScript, SQL, Apex, .Net, Oracle 9i.

Web development: XML, HTML, CSS, Visual force, Web services, Web dynpro.

Operating Systems: Windows 9X, XP, Vista, 7, and Linux.

IDE: Force.com IDE, Eclipse, Visual Studio, Adobe Flash and more.

Utilities: MS: Office Suite and MS Visio.

ETL Tools: Cast Iron, Informatica on Demand

PROFESSIONAL EXPERIENCE:

Confidential, Des Moines, IOWA

Salesforce Developer/ Lightning Developer

Responsibilities:

• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Lead a team of solution partner and/or client developers and specialists to meet specific client requirements; responsible for ensuring an optimal system architecture to facilitate the successful completion of implementations.
• Provide guidance, analysis and recommendations to design decisions including but not limited to: architecture, integrations, order management and fulfillment systems, customizations, impacts to scale and performance, rollout strategies and optimal use of features o Provide pre-sales support for order management and fulfillment to solution partners and/or sales teams.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Worked on developing Salesforce Lightning Apps, Components, Controllers and Events.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Created multiple Lightning Components , added CSS and Design Parameters that makes the Lightning component look and feel better.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports and Dashboards.
• Created custom objects which includes lookup and master detail relationships based on business requirement.
• Performed complete analysis of existing systems and business processes related to sales, service, and Channel Partner and involved in supporting these processes.
• Interacted with business operations, understood business model, involved in gathering requirements, translated needs into Salesforce terms, developed data model, and defined objects and relations.
• Handling projects from planning to post-launch phases.
• Worked on various enhancements of the Salesforce functionality to meet the changing business needs.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Participate and collaborate with sales teams to demonstrate the technical aspects and value of proposed solutions.
• Analyze and define client’s business strategy and determine system architecture requirements to achieve business goals .
• Formulate strategic plans for component development to sustain future project objectives .
• Gather detailed business requirements and use cases , and translate technical specifications into product requirements .
• Create team strategies and establish project scopes of work ; communicate project deliverable timeframes and benchmarks to clients.
• Develop data architecture design to facilitate targeted customer analysis.
• Suggest architectural improvements , design and integration solutions , and formulate methodologies to optimize object-oriented software and database development .
• Organize end-user training and problem analysis for server , desktop and IT infrastructure work .
• Diagnose and repair UNIX and Windows processing errors and implement solutions to improve efficiency .
• Write and implement new server , middleware and database standards .
• Working experience with JavaScript, JQuery, JSON (HTML 5, CSS, CSS3).
• Worked on administering the DocuSign, Form Assembly, OpsGenie, New Voice Media, Informatica and various other Enterprise applications.
• Designed various Web Pages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and VisualForce.
• Accustomed Picklists , Dependent Picklists and Record Types to enforce data quality.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home grown web services.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Part of the team that developed the call center module as a support for this project.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, JavaScript, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Confidential, Philadelphia, Pennsylvania

Salesforce Developer

Responsibilities:

• Setup Salesforce.com from the ground up for 200+ users.
• Developed several Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Administrated and monitored the company’s Salesforce CRM application.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts.
• Worked on Email to case Functionality.
• Setting up Service Cloud Console , Cases (Web to case, email to case), Solutions , Case Assignment and CTI Interfaces .
• Worked on Salesforce Customer Portal to provide an online support channel for Tripwire customers allowing them to resolve their inquiries without contacting a customer service representative.
• Created Triggers on three different frames Case Comments , Attachments , Email messages and integrated them into a single frame-Custom Related list where the content was chronologically ordered.
• Deployed solutions that support customer business processes and requirements using Salesforce applications.
• Worked on defining the new business processes and implementing the Salesforce functionality to support these processes.
• Involved in Salesforce integration with various internal and external systems.
• Worked on administering the DocuSign, Form Assembly, OpsGenie, New Voice Media, Boomi and various other Enterprise applications
• Worked on APEX programming with JavaScript in Eclipse IDE 3.4.
• Created contracts using X-Author tool in Apttus contract management. Designed unique contracts for different locations based on the local laws and requirements.
• Integrated Echo sign with conga composer and Apttus contracts making it easier for contract and documentation submission by agents.
• Responsibilities include the overall planning, organizing, architecting, integrating and delivery of all services prioritized in alignment with the client's expectations and business needs.
• Administer, maintain and develop policies and procedures for ensuring security and integrity of company databases and e-commerce package.
• Provide technical guidance, mentorship and coaching to solution partners and client developers regarding the implementation and maintenance of order management and fulfillment solutions based on Demand ware best practices.
• Write and maintain documentation to describe program development, specifications, logic, coding and user operating procedures with the e-commerce environment.
• Used the managed package objects provided by Apttus to create record types and make sure each country received the specific contracts that were designed for them
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Designed custom components, used them in VisualForce pages along with AJAX for partial page refresh.

Environment: s: Salesforce.com, Eclipse IDE, Data Loader, JavaScript, Apex Explorer, Apex, Visual Force, SOQL

Confidential, Minneapolis

Salesforce Developer

Responsibilities:

• Writing Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Implemented salesforce administration like Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts.
• Worked on case management like Email to case, case assignment and case escalation Functionality.
• Setting up Service Cloud Console , Cases (Web to case, email to case), Solutions , Case Assignment and CTI Interfaces .
• Created Triggers on three different frames Case Comments , Attachments , Email messages and integrated them into a single frame-Custom Related list where the content was chronologically ordered.
• Deployed solutions that support customer business processes and requirements using Salesforce applications.
• Led team to plan , design and implement applications and software.
• Collaborated with business analysts, developers and technical support teams to define project requirements and specifications.
• Designed, developed, and managed web-based applications , databases , network accounts and programs.
• Launched complex recovery solutions to safeguard mission critical data.
• Worked on APEX programming with JavaScript in Eclipse IDE 3.4.
• Implementing CPQ using Zuora and integration between salesforce and ZUORA.
• Integrated Echo sign with conga composer and Apttus contracts making it easier for contract and documentation submission by agents.
• Used the managed package objects provided by Apttus to create record types and make sure each country received the specific contracts that were designed for them
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Designed custom components, used them in VisualForce pages along with AJAX for partial page refresh.

Environment: s: Salesforce.com, Apex classes, apex triggers, batch classes, VF pages, and work flows, approval process, validation rules, SOQL, SOSL.

Confidential

Salesforce Developer

Responsibilities:

• Extensively worked with Business Analysts and the end users to gather and finalize the requirements.
• Created detailed Data Mapping document for integrating various systems with Salesforce.com.
• Worked as Salesforce Admin support governing user Account Creation, personal information Setup, Password Reset, Roles & Profile creation, User group creation, updating company Profile and Network access setup.
• Involved in setting up Field level access for each custom object created based on the user’s role within the organization. Developed various Custom objects, Tabs, Entity-Relationship data model, Validation rules, Components
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Defined Lookup and Master-Detail Relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in Field & page layout customization for the standard objects like Account, Contact, and Leads.
• Created Workflow rules and defined related tasks, time Triggered tasks, Email alerts, Filed updates to implement business logic. Customizing Custom Objects, Tabs, Fields, Page layout as per the business need.
• Defined Lookup and Master-detail relationships on the objects and created junction objects to establish connectivity among objects. Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
• Maintained User Roles, Security, Profiles, and Workflow rules wherever necessary.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Triggers, Custom objects, Layout, SOQL (Salesforce Object Query Language).

Confidential

Java Developer

Responsibilities:

• Worked on implementation of GUI module with Struts Framework and used CVS for version control.
• Used Java Database Connectivity (JDBC) to connect from the Java application to the Database.
• Designed and developed front end using HTML, CSS, JSP’s, Struts (tiles and tag libraries) and user validations.
• Developed the code using Agile methodology with daily meetings to keep track of the progress and issues pertaining to the project.
• Involved in implementing persistent data management using JDBC.
• Implemented the required Java Beans used by the JSP components.
• Involved in implementing front-end validations using JavaScript.
• Played an active role in testing the application by writing test cases for different.
• Involved in testing using Junit.

Environment: Java, J2EE, Struts, Servlets, JSP, JDBC, HTML, JavaScript, Eclipse, Microsoft Visio and Windows XP.