ServiceNow Administrator Resume

SUMMARY:

I have a degree in MCA with 7 years of IT experience in ServiceNow, Confidential Remedy ITSM and Custom application platform. My role included development, administration, testing and support in the lifecycle of software development in a team - based environment.

TECHNOLOGIES:

ServiceNow: Confidential Remedy

Remedy Upgrade experience: From Remedy 6.3 to Remedy 7.1

Testing Tool: HP Quality Center 10.0 and 11

CRM Tools: Kana CRM, Clarify

Database: Oracle 9i, Oracle 10G

Operating Systems: Windows 2008, 2003, 2000, XP, Unix Sun Solaris 5.9

Tools: / Others Toad, Clarify, SQL, PL/SQL

AREAS OF INTEREST:

System Administration(ServiceNow, Confidential Remedy)
Expertise in ServiceNow, Confidential Remedy IT Service Management tool with my involvement in requirement, design, development, Implementation and support process.
Experience in developing custom developed application using ServiceNow, Remedy Forms, Active Links, Filter, escalations, webservices, DSO and Remedy Migrator .
Experience in Confidential Remedy upgrade.
IT Service Management(ITSM / ITIL).
Hands-on experience leading all stages of system development efforts including requirement, design, architecture, testing and support.

EMPLOYMENT HISTORY:

Confidential

ServiceNow Administrator

Technology: ServiceNow ITSM tool, Java Scripts, SQL, LDAP, HP Quality Center

Responsibilities:

ServiceNow ITSM module administration.
Service Catalog creation, configuration and deployment
ServiceNow System Administration
Routine Support activities for Incident Management, Problem Management, Change Management, Knowledge Management
Workflow design and implementation
Work on various ServiceNow customization, enhancements as per Client requirements
Access request Management(RITM)
CMDB and Knowledge Management
Create and move update sets to different ServiceNow instances.
Data Management and report creation
Testing of different integration and changes to ServiceNow instances.
Customer / vendor meetings and Reporting’s
Documentation and Provide User trainings

Confidential

ServiceNow Administrator

Technology: Confidential Remedy ITSM Suite 7.1 and 7.6, Remedy AR System 7.1 and 7.6, Unix Shell Scripts, SQL and PL/SQL

Responsibilities:

Remedy Server Administration .
Confidential Remedy ITSM Module administration .
Routine Support activities, check for execution of daily jobs, Deploy Patches, etc.
Work on various Remedy enhancements as per Client requirements
Work on Configuration related changes such as addition of New Departments, Location etc.
Configuration of Approval Mappings on approval servers, Define and modify Service Level Agreements
Customer / vendor meetings and Reporting’s
Provide User trainings

Confidential

ServiceNow Administrator

Technology: Remedy AR System 5.1.2, 6.3,7.1, Unix Shell Scripts, SQL and PL/SQL

Responsibilities:

Requirement analysis for Confidential Remedy custom developed applications
Routine Support activity for custom developed applications.
Bug Fixing & enhancements
Remedy Application administration and offshore-onsite co-ordination.
Weekly Status call with the Client.

Confidential

Technology: Remedy AR System 5.1.2, 6.3,7.1, Unix Shell Scripts, SQL and PL/SQL

Team member

Responsibilities:

Requirement analysis for Confidential Remedy custom developed applications
Routine Support activity for custom developed applications.
Bug Fixing & enhancements
Remedy Application administration and offshore-onsite co-ordination.
Weekly Status call with the Client.

Confidential

ServiceNow Administrator

Technology: Remedy AR System 6.3, Unix Shell Scripts, SQL and PL/SQL

Responsibilities:

Development of application module using Remedy 6.3 Form and workflow objects
Requirements gathering and analysis.
Development of new module, Bug Fixing & enhancements.
Software License monitoring & License Procurement.

Confidential

Technology: Remedy AR System 5.1.2/6.3, Unix Shell Scripts, SQL and PL/SQL

Team member

Responsibilities:

Routine Support activity for custom developed applications.
Bug Fixing & enhancements

Confidential

ServiceNow Administrator

Technology: Remedy AR System 5.1.2/6.3, Unix Shell Scripts, SQL and PL/SQL

Responsibilities:

Routine Support activity for custom developed applications.
Bug Fixing & enhancements

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