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Systems Analyst Resume

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Raleigh, NC

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SUMMARY:

Business Intelligence - Database Administration - Software Development with graduate certification in Database Administration and 15 years of professional IT and health care analytics experience.

TECHNICAL PROFICIENCIES:

Database Administration: Oracle 9i, 8i, 9iAS, and 8.1.7 - 8.1.5 Enterprise; Microsoft -SQL Server 8.00x; Gemstone 5.1.3 and 5.1.4; My SQL 4.01 and 4.02

Networking and Hardware: Siebel, HP, Micron, Gateway, Dell, IBM, Compaq, Sun Servers and Workstations, Tape Libraries, Switches, Cat 5, Printers, RAID Disk Arrays, Sendmail, VNC, SCSI, TCP/IP, IPX/SPX, SMTP, FTP, ssh, Sonicwall and SMC Firewalls, NAT, Wireless 802.11x, Hybrid Networks, Lucent phone systems

Languages: SAP Business Objects, Tableau, C, C++, Visual C++, Visual Basic, .NET, PL/SQL, SQL, CML, HTML, XML, UNIX/Linux shell scripting

RELEVANT EXPERIENCE:

Confidential, Raleigh, NC

Systems Analyst

Responsibilities:

  • SAP Business Objects 4.1 and 4.2 Administrator on CMS Server Cluster
  • EV Technologies Sherlock Administrator and developer
  • Webi 4.x Report Development and Universe Design using IDT and UDT
  • Worked directly with Business Analysts to deliver business intelligence solutions
  • Designed and developed daily BI system health check for Business Objects, Sherlock and warehouse

Confidential, Durham, NC

Senior Informatics Analyst

Responsibilities:

  • Lead Informatics Analyst and Business Intelligence Developer for Business Groups transitioning into Siebel
  • Designed, implemented and currently maintain Production Business Objects Universes
  • Develop and deliver reports and dashboards for Executive Leadership Team
  • Dashboard presentation and reporting with Tableau 9.2 and Business Objects 6.5-XIr4.2

Information Management and Analytic Services Developer / CDC Administrator

Confidential

Responsibilities:

  • Teradata Data Warehouse Support Engineer
  • Lead Business Objects Developer and Analyst
  • IBM InfoSphere - Change Data Capture (CDC) Administrator
  • Designed and developed daily Executive Leadership SLA reports
  • Reduced manual weekly work by 1.5 hours for IM Support Team

Confidential, Durham, NC

Siebel Technical Support Engineer

Responsibilities:

  • Certified Consultant Engineer for Siebel Technical Integration and Deployment Architecture Group, responsible for 3rd party system and software integration with Siebel Enterprise
  • Resolved and documented 400+ cases integrating with Exchange Server, web and dedicated clients, firewalls, Oracle, DB2, Microsoft SQL Server databases, Windows NT/2000/2003 Server, HP-UX, and Solaris operation systems

Confidential, Raleigh, NC

Network Administrator

Responsibilities:

  • Advanced LAN and WAN troubleshooting for 650+ servers and associated components: Cisco routers, Nortel switches, Alteon Load Balancing switches, Lucent Brick Firewalls, Sun Netra 20 servers and IBM x330, x335, Blade servers
  • Oracle 8i and 9i Database Administration on Sun Solaris 2.8, and Linux RedHat 7.2.
  • Lead development of cross-platform training guide for consolidation of IVR platforms

Confidential, Boulder, CO

Database Administrator

Responsibilities:

  • Installed, configured and administered Oracle and Gemstone databases for business clients and Confidential . Custom built internal databases for product demonstrations, training, company presentations, and as loaners for potential customers
  • Administered Oracle 8i Enterprise and Gemstone 5.1.4 on UNIX Solaris 2.6-8, and Windows NT/2000 Servers.

Lead Field Support Engineer

Confidential

Responsibilities:

  • Coordinated and finalized product installs with Engineering, Information Systems, Confidential, and Documentation for delivery to customer.
  • Traveled for database installation on Sun Enterprise UNIX servers, configured servers and workstations for client network, customized and tuned databases to be server specific
  • Provided database administration training for new customers

Confidential, Louisville, CO

Software Engineer

Responsibilities:

  • Analyzed, designed and implemented Confidential Configuration Application. Designed user interfaces in Visual C++ 5.0 and implemented with Trilogy’s Configuration Modeling Language
  • Tripled performance of OpenSystems Configurator
  • Awarded recognition for innovative GUI design by Fibre Channel Group

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