PROFESSIONAL SUMMARY:

• 11 plus years of extensive IT experience in program management, implementation, customization, and configuration, with extensive business management and business process knowledge. Over 4+ years in Salesforce.com platform as a Salesforce Developer/Administrator. Having knowledge in developing, customizing and maintaining Salesforce solution
• Experience in the complete life cycle of project development (SDLC) including Release Management, System Analysis, Design, Development, Testing and Deployment.
• Extensive experience in SFDC implementation and customization, and an In - depth understanding of SFDC CRM business processes
• Experience with SFDC development using JavaScript, Force.com IDE, Confidential classes and Triggers (for bulk with exception handling), Test Methods, VisualForce Custom Controllers and Extensions, SOQL and SOSL quires and DML statements
• Research, design, and deliver Salesforce.com solutions for multiple lines of business collaborating with Salesforce.com program team and business SMEs.
• Proficient in analyzing and translating business requirements to technical requirements and architecture. Possess comprehensive understanding of CRM business processes like Case Management and Campaign Management.
• Designed junction objects for relationships (lookup and Master-detail) and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Expert in almost all declarative tasks as a Salesforce administrator and advanced implementations tasks including but not limited to creating custom objects, fields, tabs, profiles, roles, users, page layouts, Reports, Dashboards, Tasks and actions, validation rules, Data Utilities, Data loading and cleansing
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Campaign, Lead, Accounts, Contacts, Opportunities, Products, Cases, Reports and Dashboards.
• Extensive experience working and developing solutions with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter collaboration and App-exchange on Salesforce.
• Good exposure on Confidential Data Loader and familiar with stored procedures triggers, database concepts and Functions using PL/SQL. Ability to write SOQL, SOSL queries across multiple objects within the SFDC database using workbench.
• Performed Integration of SFDC with external Web Service API’s.
• Excellent communication and interpersonal skills to act as a team member and a team lead

TECHNICAL SKILLS:

Salesforce Skills: Salesforce Administrator/Developer

Salesforce Technologies: Salesforce CRM, Confidential Classes/Controllers, Confidential Triggers, Visual Force Pages & Components, SOQL, SOSL, Confidential Web Services, Confidential Custom Controllers and Extension, Workflow & Approvals, Process builder, Dashboards, Reports, Custom Objects, Record Type, Role Hierarchy, Email Templates, Formulas, Validation Rules

Methodologies: Scaled Agile Framework (SAFe), SCRUM, Waterfall, SDLC and Rapid Application development (RAD), ASAP Methodology

SKILL: SD/OTC/EDI, MM

ERP: SAP R/3 4.7, ECC 5.0, ECC 6.0, S4 HANA

Operating System: Windows 98, 2000, XP, Vista, Windows 7 and Windows 8

Application software: MS Office (Excel, Word, PowerPoint, and Project), Visio, Provision

Testing Tools: HP Quality Center 8.0 /10.0

PROFESSIONAL EXPERIENCE:

Confidential, Rochester, New York

Sr. Salesforce Developer/Administrator

Environment: : Salesforce

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
• Interacted with various business user groups for gathering the requirements for SalesForce interface development and documented the Business and Software Requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Worked on Salesforce.com Service cloud implementation for standard and custom objects.
• Designed SFA based Application on Force.com Platform in Salesforce.com environment with Confidential programming language at backend and VisualForce pages as user interface.
• Designed and Developed Confidential Classes, Controller Classes and Confidential Triggers for various functional needs in the application.
• Provided salesforce custom solutions and technical development strategies using custom controllers, Confidential Classes, Visual Force Pages, Confidential triggers, SOQL & SOSL.
• Worked with various salesforce.com objects like Accounts, Contacts, Cases, Solutions, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Customized email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented profiles and Object and field level security to hide critical information on the profile users.
• Developed Confidential Trigger to enable proper routing of cases to the case team members by case management automation
• Designed test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Developed email-to-case functionality for efficiently resolve customer inquiries via email and to capture email inquiries for Issue tracking mechanism
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Created User Roles based on Organization role hierarchy, Profiles, Permission sets and implemented Record-Level and Field-Level security and configured the sharing settings.

Confidential, Parsippany, New Jersey

Sr. Salesforce Developer/Administrator

Environment: : Salesforce

Responsibilities:

• Extensively involved in conducting JAD sessions with different business units and application development team.
• Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
• Used Data Loader for Data Migration in force.com platform
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Provided Business solutions and technical development strategies using custom controllers, Confidential Classes, Visual Force Pages and Confidential triggers.
• Created User Roles based on Organization role hierarchy, Profiles, Permission sets and implemented Record-Level and Field-Level security and configured the sharing settings for the B2B, B2C Salesforce.com platform.
• Designed, Implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Utilized JavaScript and Confidential Classes, Controllers and Confidential Triggers for various company specific functional needs in the application.
• Developed Confidential triggers, Confidential classes and test classes working around the governor limits
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks creating and maintaining user profiles and privileges. Generated Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implemented profiles and Object and field level security to hide critical information on the profile users.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Performed administration tasks as needed, managing custom fields, integration and data cleanup

Confidential, North Chicago, Illinois

Sr. Salesforce Developer/Administrator

Environment: : Salesforce

Responsibilities:

• Interacted with business users for Requirements, Analysis, Design and Development.
• Involved in daily Scrum meetings and made required changes to the application and also participate in monthly Sprint meetings.
• Interacted with various business user groups and gathered the requirements for Salesforce.com implementation.
• Involved in implementing the salesforce features and functions by designing, planning and implementing to meet the business requirements.
• Worked on various Objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects based on Business requirements.
• Provided Administrative level support for the users of Salesforce Application
• Creating Custom Links, Formulas, Page Layouts, Record Types, Workflow and Approval Processes and also performed Record Level and Object Level Security.
• Implementing Configuration, Customization and Development on Sales and Service Cloud.
• Involved in implementing the salesforce features and functions by designing, planning and implementing to meet the business requirements
• Implemented Development tasks by using Batch Apex, Confidential Classes, Triggers, SOQL, SOSL
• Worked on using Data Loader to insert the data in to salesforce from Excel and as well as from Legacy systems.
• Worked with the development team to implement Confidential Classes, Controller Classes and Confidential Triggers for various functional needs in the application.
• Utilized SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Designed various Custom Reports and Dashboards for different user profiles based on the need in the organization

Confidential, West Palm Beach, Florida

SAP SD/OTC/EDI Consultant

Environment: : SAP ECC 5.0

Responsibilities:

• Prepared functional specifications for the development of application request: extending material master and customer master records from current Sales Org to the newly created Sales Org.
• Created test scripts and prepared test plans for the execution of UAT testing
• Developed and Executed Unit Testing & Integration Testing of OTC Configuration.
• Generated knowledge about client’s business process, design, business flows and studied the legal entity restructuring process.
• Worked with Order to Cash core team and SME’s to collect and document business requirements to create Functional Specification Documents.
• Configured the sales order types, and assigned them to new sales area.
• Executed FUT testing for all the new custom programs created by ABAPER’s for data migration.
• Setup Pricing procedure determination for new sales area and also created intercompany pricing procedure determination.
• Worked on integration of SD, MM, CS and FICO
• Worked with EDI team in analyzing various issues related to IDOC and its segments.(EDI 810,EDI 850 and EDI 855)
• Involved in data migration of Master data(Plants, Customer, Material), using custom developed programs by ABAPER’s
• Involved in the cut over activities for Go Live.
• Ensure timely progress of development, test & implementation activities and highlight any concerns.
• Understand the Business Requirements and worked with the technical team to provide business solutions.
• Monitored and handled all Production support issues and Change requests from the business, such as issues due to warranty, non warranty repair orders and service contracts.

Confidential, Mason, Ohio

SAP SD/OTC Consultant

Environment: : SAP ECC 6.0

Responsibilities:

• Developed and Executed Unit Testing & Integration Testing of OTC Configuration, also participated in regression testing to ensure that the new business process still works properly.
• Prepared functional specifications for application development requests; Test, confirm, and document SAP software configuration. Ex. Listing Multiple ship-to addresses on invoice form based on material.
• Primarily responsible for handling tickets and application support to the end-users
• Diagnosed, analyzed and solved issues logged by client/users in the Problem Tracking System according to priority level, also resolved critical change request as part of support.
• Generated knowledge about client’s business process, design, business flows and studied current business processes and its complication.
• Worked as a Team Lead and coordinated other team members to translate business requirements to solutions.
• Worked extensively on integration of SD, MM, PS and FI
• Coordinated with testing and basis team to test and confirm configuration changes with users before transport to production
• Worked extensively on customization of various types of Billing document types (order related,, Credit memo request, debit memo request), Periodic Billing and Resource related billing.
• Worked extensively on Billing: Prepared detailed functional specification documentation for Invoice forms and Invoice Lists.
• Checked and verified proper working of the customized functionality in all screens
• Prepared Functional requirement checklist, Developed detailed training procedures & Documentation for Key users and end users
• Identified Testing scope & scenarios, prepared upgrade deliverables checklist and performed upgrade testing for each application Module
• Worked with ABAPers on the logic & support to develop various layouts & reports
• Provided support on clients SAP environment for SD module, suggested technical solutions and solved specific issues.

Confidential, Milpites, California

SAP SD/OTC Consultant

Environment: : SAP ECC 6.0

Responsibilities:

• Team member and Team Lead of the OTC team through Requirements, Realization, and Go-Live phases
• Worked with client counterpart to define project scope and project plans
• Worked with Order to Cash core team and business users to collect and document business requirements to create Business Blue print and Functional Specification Documents
• Resolved issues, and communicated the progress and status during the realization phase
• Provide expert level on-site support in order to Cash processes - Quotation to sales, Scheduling agreement/delivery to Billing, Sales return, Customer consignments
• SAP Configuration in the area of master data, Order management / Scheduling agreements, invoicing, pricing procedure / condition type configuration, copy control, partner determination, Outbound delivery.
• Support for shipping processes including warehouse management like picking, packing and output type management, Handling unit management
• Designed and configured delivery and label output determination procedures for Pick list, Packing list and Bill of lading, and work with developer for ACS Labels
• Handling of all process issues related to EDI/IDOC transaction pertaining to Scheduling agreements, Order acknowledgement, Sales Invoice & ASN.
• Provide support to cross functional issues involving MM, FI-CO,PP,QM and guide technical team members ( EDI / ABAP) for issue resolution
• Developed and executed Unit Test Plan activities (plan, prepare, execute, document test results)
• Assisting with cutover and business validation activities and assigning tasks and documenting resolution for post Go-Live issues
• Involved in EDI mapping IDoc, setting partner profiles, Output processing Fax, Mail communication
• Generated of mapping documents between SAP for EDI transactions (both inbound and outbound), Partner determination and Output Determination, Creation of Partner Profiles, IDOC extensions and IDOC types, verification of outbound IDOC and of inbound IDOC, Workflow basics and User-Exits
• Worked with EDI team for EDI 810,and, 856,
• Actively monitoring and addressing production issues, changes requests, problem logs and incidents logged through help desk on daily basis
• Documentation of all analysis, recommendations, configurations, enhancements, testing and training

Confidential, Plano, Texas

SAP SD Consultant

Environment: : SAP ECC 6.0

Responsibilities:

• Coordinate the creation of test data for system, business process, integration, volume, and regression testing.
• Prepared Test Plans and Test Cases using business and technical specifications.
• Developed and executed test cases for Order to Cash process in Sales and Distribution Module
• Conducted regression, unit and system testing using the automated testing tool Quality Center 10.0
• Tested the SD and MM transactions for field errors, missing data, and syntax errors in all the custom programs and modified the field changes
• Configured of specific scenarios in inbound and outbound transportation and writing reports and involved with the test strategy for component testing with the test manager
• Configured the Logistics shipping by configuring the various functions like shipping conditions, route determination including the configuration of shipping types, modes of transport, routes and stages, transportation groups and loading groups
• Responsible for developing and testing End to End scenarios like Order Capture, Order management, Order fulfillment and order delivery
• Developed and Executed Unit Testing & Integration Testing of OTC Configuration
• Supported functional specifications for enhancements, interfaces, forms and reports to support the OTC business requirement.

Confidential, Chicago, Illinois

SAP SD/OM Consultant

Environment: : SAP ECC 6.0

Responsibilities:

• Prepared business blueprinting documents for communication to the senior management and involved in preparation phase study with Core team members
• Successfully accomplished the analysis, gathering requirements, estimation, design, prototyping, development, testing and go-live tasks for two major sales organizations consolidations projects
• Design functional specifications for enhancements, interfaces, forms and reports to support the OTC business requirements
• Master Data: Configurations including customer master, material master, customer hierarchies, combining sales area elements, condition records for both pricing and outputs
• Sales: Development including order types, item categories, sales area assignment to document types, schedule lines, copy control routines, user exits for exclusive division determination for new business units
• Order-to-Cash(OTC): Design and development of various sub modules of Sales and Distribution like Sales, Shipping, Master Data, Billing, SD/FI integration, Pricing, and Output Determination
• Involved in Team Preparing Business Blue Print Documents for the Business Processes, business Scenarios, Master Data and Organizational Units
• Prepared Functional Specification Documents for the Customized Reports and Interfaces.
• Configured the Account Groups, Partner Determination, Material Determination, Output Determination and Text Determination Procedure
• Configured Item Category Determination, Schedule Line Category Determination Shipping Point Determination and Customer Materials Info Record
• Pricing(SD-PR):-Configured Pricing Procedure Determination with the Associated Pricing Procedures, Condition types, Access Sequences, Condition Tables, Condition Exclusive Groups and Condition Supplements
• Billing: Definition and assignment of billing types, invoice lists, copy controls, output control, billing due lists, rebates, intercompany billing, milestone billing and resource related billing.
• Providing post go-live help desk support, assisting and resolving end user support problems, resolving system defects, and analyzing proposed improvements or changes to the System
• Worked with ABAP Consultants and utilized ABAP debugger to identify errors in the source code of an ABAP program.

Confidential, Fargo, North Dakota

SAP SD Consultant

Environment: SAP ECC 6.0

Responsibilities:

• Defined and mapped Sales Organizations, Sales Areas, Sales Offices/ Groups, Distribution channels, Divisions, Loading Points, Shipping Conditions and Shipping points
• Defined plants, storage locations and assign them to plants
• Configured the system to specific industry requirements encompassing Sales, Delivery and Billing procedures
• Created Customers masters centrally with appropriate account assignments and Partner Functions.
• Prepared Worked in Various SD Functionalities like Output Determination, Text Determination, Availability Check, Partner Determination, copy control and Designing New Functionality as per Business Requirements of the Client
• Worked in Complex Pricing Procedures:-Use of Special Functions within pricing (User Exits, Condition Table’s Maintenance, Alternative Condition Types, Trade promotions, Formulas and Requirement Routines etc)
• Configured the sales order types, item category, schedule line category and shipping point determination
• Configured SD Billing function such as collective billing, inter-company billing, and delivery related billing, credit memo and debit memo
• Worked with ABAP programmers by writing Functional Specification for User Exits, Custom Reports, Workflows, Interfaces, Enhancements and Forms
• Prepared the Test Plans and Test Scripts for Order management, Pricing and Cross-interface Functionality
• Post implementation support and trouble shooting, followed up on initial user problems and resolved them by correcting customization problem