SUMMARY:

Skilled Information Technology and Customer Service Professional, with experience providing PC and Client/Server tech support for small, medium, and large sized businesses as well to government agencies. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, application support, web base application support and training, installations and upgrades. An articulate, flexible and personable communicator with excellent skills in client and vendor relations.

EXPERIENCE:

Enterprise Architect

Confidential

Responsibilities:

• Monitoring or server O/S, hardware, application, and other devices
• Perform Day - To-Day System Center Operations Manager tasks.
• Configure and administer Operations Manager 2012
• Deploy monitoring for servers, applications and services
• Deploy management packs
• Create monitors and rules
• Tune monitors and rules for maximum benefit
• Create and configure reports for IT and business consumption
• Configure monitoring views and administrative tasks
• Deploy monitoring for UNIX/Linux and Network Devices
• Configure Operations Manager 2012 role-based security
• Configure notifications, subscribers and subscriptions
• Configure general Operations Manager 2012 maintenance settings
• Configure Operations Manager 2012 Gateway Server
• Automate Operations Manager with PowerShell

Skills: Microsoft SharePoint2010 - Microsoft SharePoint2007- Access 2007 - Access 2010 - outlook 2007- outlook 2010 - Word 2007- Word 2010 - Excel2007 - Excel2007 - Data Encryption software - Active Client 6.2 - Acrobat XI professional - Active Directory - IE8 - Windows XP-Windows 7

System Administrator

Confidential

Responsibilities:

• Administer general SCCM 2012 daily administration.
• Create and administer advertisements, programs, collections, and custom reports in SCCM.
• Troubleshoot failed SCCM deployments and SCCM health issues.
• Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library, and Software Center.
• Administer the SCCM tool set back end to keep the system running and healthy, including changes to the core components and settings, backups, restores, software delivery, client heath, reporting, boundaries, and bandwidth settings.
• Manage and administer SCCM client health, including the process of getting clients healthy.
• Perform general SCCM administration and troubleshooting.
• Imaging and migration SCCM severs from Server 2008 R2 to server 2012 standard and enterprise .
• Insulation of SCCM and Confidential client on servers.
• Monitoring or server O/S, hardware, application, and other devices
• Perform Day-To-Day System Center Operations Manager tasks.
• Configure and administer Operations Manager 2012
• Deploy monitoring for servers, applications and services
• Deploy management packs
• Create monitors and rules
• Tune monitors and rules for maximum benefit
• Create and configure reports for IT and business consumption
• Configure monitoring views and administrative tasks
• Configure Operations Manager 2012 role-based security
• Configure notifications, subscribers and subscriptions
• Configure general Operations Manager 2012 maintenance settings
• Trouble shoot Windows server 2008 and 2012.

Skills: Microsoft SharePoint2010 - Microsoft SharePoint2007- Access 2007 - Access 2010 - outlook 2007- outlook 2010 - Word 2007- Word 2010 - Excel2007 - Excel2007 - Data Encryption software - Active Client 6.2 - Acrobat XI professional - Active Directory - IE8 - Windows XP-Windows 7

Confidential

Jr. SharePoint Administrator

Responsibilities:

• Assist in migrating to the latest version of SharePoint.
• Provide end user support and troubleshooting.
• Analyze ULS Logs.
• Work closely with other administrators/developers who are creating and maintaining workflows, or integrating SharePoint with other systems like ERP or Active Directory.
• Monitor and maintain the production, staging and development farms.
• Analyze usage, identify and analyze performance issues, and maintain system health.
• Optimize performance of the SharePoint systems.
• Do repairs, upgrades, etc.
• Build and configure SharePoint farms, indexing and search services.
• Configure security and logging.
• Perform SharePoint system backups and restores.
• Participate in the development and testing periodic disaster recovery plans.
• Provide guidance and support for SharePoint related issues.
• Participate in and drive continuous improvement of the SharePoint infrastructure services.
• Assess new and relevant SharePoint technologies.

Skills: Microsoft SharePoint2010 - Microsoft SharePoint2007- Access 2007 - Access 2010 - outlook 2007- outlook 2010 - Word 2007- Word 2010 - Excel2007 - Excel2007 - Data Encryption software - Active Client 6.2 - Acrobat XI professional - Active Directory - IE8 - Windows XP-Windows 7

Desktop Support Technician/IT Specialist

Confidential

Responsibilities:

• Provide VIP support for Sec. of Defense and designated deputies
• Provide IT support for all personnel in SD domain
• Create accounts, modify, and disable accounts for personnel in SD domain
• Track, investigate, and resolve VIP outages
• Blackberry and IPhone support VIP and SD personnel
• MS Exchange support SD personnel
• Prep IT equipment for VIP travel
• Support for all IT equipment and personnel under the SD domain
• Create new mailbox and email accounts in exchange 2010.
• Trouble shoot email issues in exchange 2010.
• Trouble shoot storage and file issues Windows Server 2008 R2
• Create, modify, and delete accounts and permissions active directory
• Install programs using SCCM client
• Monitor health of workstations and servers in Confidential

Skills: Microsoft SharePoint2010 - Microsoft SharePoint2007- Access 2007 - Access 2010 - outlook 2007- outlook 2010 - Word 2007- Word 2010 - Excel2007 - Excel2007 - Data Encryption software - Active Client 6.2 - Acrobat XI professional - Active Directory - IE8 - Windows XP-Windows 7

NOC Reporting Analyst/Lead NOC Change Manager

Confidential

Responsibilities:

• Collect, organize and analyze organizational project data to assess customer satisfaction
• Author program related documentation as appropriate
• Process and track all critical incidents using BMC Remedy
• Maintain the latest status of the enterprise
• Perform product quality control
• Maintain a shift log to track all incidents, announcements, and/or maintenance
• Ensure all engineers provide current and final statuses after approved scheduled maintenance
• Maintain a written record of shift change meetings to document issues and events to be tracked for the next shift
• Conduct peer reviews and/or audits to assess compliance with stated requirements
• Ensure services comply with customer policies and meet the quality and performance requirements
• Design projects based on government criteria
• Assign MAC tickets to appropriate teams

Skills: Microsoft SharePoint2010 - Microsoft SharePoint2007- Access 2007 - Access 2010 - outlook 2007- outlook 2010 - Word 2007- Word 2010 - Excel2007 - Excel2007 - Data Encryption software - Active Client 6.2 - Acrobat XI professional - Active Directory - IE8 - Windows XP-Windows 7

Systems Administration/Tier 3 Hardware Software support/Team Lead

Confidential

Responsibilities:

• Troubles shoot IT issues and track trouble tickets for DISA in remedy.
• Trouble shoot DNS compatibility issue with user machines.
• Consult with Tier 2 technicians to resolve end user tickets
• Monitor performance of NIPR and SIPR severs located at Headquarters
• After hours VIP desktop support
• Provide support for Tech refresh offices overseas.
• Reimage machines for end user support
• Migrate SharePoint from server 2008 R2 servers to server 2012.
• Trouble shoot Windows server 2008 and 2012.

Skills: Microsoft SharePoint2010 - Microsoft SharePoint2007- Access 2007 - Access 2010 - outlook 2007- outlook 2010 - Word 2007- Word 2010 - Excel2007 - Excel2007 – Data Encryption software – Active Client 6.2– Acrobat XI professional – Active Directory –IE8 – Windows XP-Windows 7

Network Specialist Senior

Confidential

Responsibilities:

• Manage bench IT inventory for Confidential .
• Troubles shoot IT issues and track trouble tickets for Confidential component in Remedy que.
• Provide Computer Administration of all IT equipment for Confidential users.
• Active Directory management of Confidential personnel permissions, security, and access of OSD network.
• Installed, configured, managed, and supported software and hardware.
• Manage migration from Windows XP to Windows 7 office OCA
• Provide support for Tech refresh offices overseas.
• Monitor systems using Confidential
• Travel and provide deskside support for Confidential personnel
• Lifecycle refresh NIPR and SIPR XP to Windows 7 (image, deployment, trouble shoot)
• Monitoring or server O/S, hardware, application, and other devices
• Perform Day-To-Day System Center Operations Manager tasks.
• Configure and administer Operations Manager 2012
• Deploy monitoring for servers, applications and services
• Deploy management packs
• Create monitors and rules
• Tune monitors and rules for maximum benefit
• Create and configure reports for IT and business consumption
• Configure monitoring views and administrative tasks
• Configure Operations Manager 2012 role-based security
• Configure notifications, subscribers and subscriptions
• Configure general Operations Manager 2012 maintenance settings
• End user training Windows 7

Skills: Microsoft SharePoint2010 - Microsoft SharePoint2007- Access 2007 – outlook 2007- outlook 2010 – Word 2007 – – Excel2007 – Word 2007 – Excel2007 – Data Armor – Active Client 6.2 – Roxio – -Snipit – WinZip 11.2 – Acrobat X professional – Active Directory – Mailcrypt – IE7-IE8 – Windows XP-Windows 7

I.T. /Security/and SharePoint Administrator

Confidential

Responsibilities:

• Providing configuration and SharePoint administration support for Naval Financial Management
• Create and update Standard Operating Procedures (SPO) for IT and FMO users based on policy set by the Dept. of the Navy and the Office of the Assistant Secretary of the Navy.
• Manage FMO security workgroups for FMO.
• Map user(s) to network printers and share drives and create folder(s) for user(s) on the share drive.
• Submit MAC requests to set-up user accounts, update user profiles, manage work group tools deactivate user accounts, and install legacy applications.
• Coordinate and support VTC/Audio conferences.
• Maintain detailed information on all IT needs from inventory of IT items to applications and programs on all FMO machines.
• Manage FMO SharePoint site by creating, deleting, and updating FMO SECNAV Portal accounts.
• Trouble shoot and repair Mac OS for high level VIP’s
• Supervise all vendors with repair and upgrades of FMO IT technology solutions.
• Build databases for IT and FMO needs.
• Provide training of software and security policy.
• End user training SharePoint 2010 and basic IT security
• Trouble permissions Active Directory

Skills: Microsoft SharePoint2010 - Access 2007 – outlook 2007 – Projects 2007 – Visio 2007 – Word 2007 – Excel2007 - Defense connect online – Guardian Edge – Active Client 6.2 – Roxio – Snagit 10 – WinZip 11.2 – Acrobat 8 professional – Active Directory – Mailcrypt – IE7 – Windows XP

Help Desk Analyst

Confidential

Responsibilities:

• Provide remote administrated desktop and software support using Remote Desktop on Confidential workstations.
• Provide logon support of various Confidential and other secure government sites.
• Provide training and support to customers of hardware, applications, and web base applications.
• Provide support of CAC in a PKI environment.
• Verify security and reset of passwords for Confidential network infrastructure.

Skills: DBIDS - RAPIDS - DEERS - IE 8 - CA unicenter ticket - Remote Desktop - MS Office 2007 and 2010 - IE 8 - DEERS security tool - VPN tool - Windows XP

Junior Network Administrator

Confidential

Responsibilities:

• Deliver end-user training and technical support of Microsoft Office 2007 and SharePoint 3.0.
• Develop quick reference guides to assist end-users with challenging software application features.
• Install, configure, and maintain Exchange 2003/2007 server with Outlook Web Access.
• Assist in the installation and maintenance of Asterisk IP PBX Systems.
• IP Phone Configuration and support including Grandstream, Polycom, and Cisco.
• Manage and maintain Windows SharePoint Services 3.0.
• Create and manage new user accounts on Windows Server 2003/2008.
• Monitored network devices using Opmanage Network Management.
• Manage Windows XP Professional, Windows Vista and Windows 7 workstation.
• Provide remote support using LogMe in Remote, Team Viewer and Bomgar.
• Conduct client training using Dim Dim and WebEx software.
• Install, configure, manage, and support Patch Management Services, Antivirus, and Spyware.
• Create, modify, and delete accounts and permissions active directory
• Trouble shoot Windows server 2008

Skills: Patch/Security Management - Windows 7 and Vista - Windows Active Directory - Windows Server 2003 and 2008 - MS Exchange 2003, 2007 and 2010 - Snagit9.0 – Adobe Acrobat Professional - SharePoint Services 3.0 - IE7, IE8, and IE9 - Windows XP - Windows 7 - Windows Vista – MS Office 2003 and 2007- WebEx Corporate - Remote Desktop - Internet Bomgar - LogMe In Remote - DimDim - HEAT - osTicket - Trackit - - Opmanage Service Desk - Microsoft Office Communications Server 2007 –Asterisk VoIP – Blackberry/Windows/Android/IPhone support