SUMMARY:

• Over 8+ years of professional experience in Software Development with strong technical skills including 7 years of extensive experience in Salesforce.com and Force.com platform both as a developer and an administrator and 2 years of experience in Java J2EE Application Development
• Involved in various stages of Software Development Life Cycle (SDLC) including requirement engineering, analysis & architectural design using Agile - SCRUM and waterfall methodologies
• Strong interest in growing technical salesforce system skills and ability to write quality, high-performance code using front-end languages and back-end tools such as HTML5, CSS, JavaScript, jQuery, XML and others
• Good understanding of salesforce architecture with classic and lightning user interface and experience with sales cloud, service cloud, marketing cloud, commerce cloud and community cloud
• Experienced in creating the Lightning components and Lightning Applications
• Experience in working with Salesforce.com sandbox Integration and production environments
• Experience in SFDC functional areas such as accounts, contacts, leads, campaigns, opportunities, cases & solutions
• Extensive knowledge about Salesforce Setup menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Extensively exposed to creating Objects, Fields, Page Layouts Record Types, Workflows, Approval Processes, Escalation Rules, Assignment Rules, Validation Rules, Email Services, Data Migration activities, Roles, Profiles and other standard functionalities
• Worked with end to end service cloud implementation such as case management and CTI integration
• Lead the Demandware development team in the ongoing support of the store including promotions and day to day maintenance
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases
• Strong Salesforce ecosystem knowledge and integration components (APIs, Apex controllers, Apex Web Services, data loaders, etc.) including performing multiple complex data migrations and integrations to develop macro's, creating widgets, customizing console components and using Flow
• Worked on implementing sales enablement tools supporting Salesforce (CRM), Configure-Price-Quote (CPQ) solution for sales growth utilizing Steelbrick (CPQ) Integration with Salesforce Platform
• Strong Hands on experience in writing Apex Controller classes, Batch processes, Schedulable classes, Triggers, Test classes
• Proficient with standard SFDC processes & tools, installing & managing AppExchange applications, workflows, data migration/change sets
• Developed custom web services such as SOAP, REST API’s, Bulk API and Metadata API for handling inbound and outbound calls to external web services
• Designed various report folders by extracting reports to various formats, designing Visualforce pages, snapshots and chatter
• Experience with security management, data management, contract management, marketing cloud connect integration management and user management
• Experience in creating dashboards using salesforce Einstein analytics and good understanding of salesforce security model - profiles, permission sets & sharing rules
• Knowledge of Data Migration from legacy systems using data loader and import wizard and used data tools such as data loader, Excel connector and SFDC outlook connector
• Experience in developing reliable JAVA/J2EE applications - JDBC, JSP, JavaScript, Servlets, HTML, and hands-on experience in working with databases such as Oracle, MySQL, and DB2
• Strong organizational, verbal, written communicational, interpersonal skills, problem-solving skills and capable of new technologies and successfully apply them in the projects and operations

TECHNICAL SKILLS:

CRM tools: Salesforce.com

Salesforce.com Development: Apex language, Apex Triggers, Apex Classes, Controllers & Extensions, Apex REST & SOAP web services, SOQL, SOSL, Visualforce (Pages, Components & Controllers)

Salesforce.com Administration: Reports & Dashboards, Validation rules, users, roles, profiles, deployment (change sets), workflow rules, approval process, sandbox refreshments, apex data loader, import wizard, packages, custom apps, custom labels, sharing settings, communication templates

Lightning Development: Salesforce lightning design system, lightning components, aura framework, JavaScript controllers, server-side controllers

Tools: /Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: Apex, Ajax, Java, JSP, XML, HTML, CSS, Bootstrap

Databases: Force.com DB, Microsoft SQL Server 2000/2005/ 2008

Scripting Language: JavaScript, WSDL, AMP scripting

Operating Systems: windows 2000 / 2003 / 2008/ 2012, windows XP, windows vista, Linux

Methodologies: agile - SCRUM, waterfall

Defect/Issue Tracking Tools: JIRA, HP QC

Security: Authentication, Authorization, Encryption, Web Service Proxies, Firewall, OpenID Connect, SSL, SAML 2.0, OAuth, Digital Signature

App/Web Servers: Apache, Tomcat, OAuth

PROFESSIONAL EXPERIENCE:

Confidential, Bothell, WA

Sr. Salesforce Administrator / Developer

Responsibilities:

• Worked with Product Management team and Sales Operation team to gather requirements and involved in identifying, planning and implementing salesforce.com features and functions to meet business requirements
• Implemented Agile Scrum Methodology in the application that involves iterative development methodology
• Created Custom Apps, Custom Objects, Custom Tabs, Custom fields, Page Layouts, Search Layouts, Custom Links, Related Lists, and other components on record pages.
• Implemented Picklists, Dependent Picklists, Lookup Relationships, Master Detail Relationships, Formula Fields to the Custom Objects
• Created and maintained organizational wide settings, profiles, users & roles and managed support requests and administrative needs of the users
• Supported and improved sales cycles by implementing CPQ solutions effectively
• Worked on creating Validation Rules, Process Builder, Approval Process, Flows and Workflows for different standard and custom objects to validate business data and logic respectively
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals and metadata API
• Verifying and analyzing Clients Data in demandware salesforce
• Worked on Reports, report folders and Dashboards to assist the managers and keep track of the usage for productivity and deployed them for different business user levels
• Used the Aura framework and Salesforce lightning Design System (SLDS) for developing lightning components, actions and server-side controller
• Understanding Marketing cloud application, web services and requirements for automating web services
• Analyzed complex business requirements and developed solutions using Apex Triggers, Apex Classes and Visualforce pages
• Implemented new buttons and actions for lightning components and involved in creating & debugging lightning component
• Worked on Apttus configuration, pricing, discounting, approvals and proposal generation and maintained CPQ (configure-price-quote) by installing Apttus CPQ releases
• Created Wave datasets from using internal Salesforce data and external data sources
• Developed Email handlers using Apex for generating PDF’s from Leads
• Worked with Chatter groups, feeds to effectively communicate with users and worked with email templates and mail merge templates
• Worked with SOQL and SOSL queries with consideration to governor limits for data manipulation needs
• Responsible for data migration tasks such as Data mapping, Data loading using Apex Data Loader and involved in data transformation and data cleansing activities
• Worked on SOAP-based web service call outs made to external legacy systems and generated Visualforce pages and created inline Visualforce pages to display data on different page-layouts using lightning experience
• Used sandbox for testing, migrated the code and worked on Apex test classes, involved in resolving issues found in Unit testing and UAT

Environment: Salesforce.com Platform, Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Lightning Components, Apex language, Visualforce (Pages, Components, and Controllers), Data loader, S-Controls, JavaScript, Apex Triggers, Apex Classes, Reports & Dashboards, Sandbox, Security Controls, Apttus CPQ, Email Services, Workflow & Approvals, SOAP, HTML5, JavaScript

Confidential, Atlanta, Georgia

Salesforce Admin / Developer

Responsibilities:

• Interacted with various business user groups for gathering requirements for implementation and documented the software & business requirements
• Collaborated with team players to identify the needs, gather ideas and implement solutions by customizing various Standard Objects and other platform-based technologies such as Visualforce, Force.com API, and Web Services
• Created process flows utilizing the software development life cycle and agile development methodology
• Developed salesforce Lightning applications (such as components controllers & events) and worked with Aura framework and SLDs
• Created various Summary Reports, Matrix Reports, Pie Charts, Dashboards and setup Report Folders to authenticate users based on their profiles with permissions
• Customized Marketing Cloud Objects Scheduled and managed marketing email sending with Salesforce Marketing Cloud
• Worked with salesforce.com objects like Accounts, Contacts, Leads, Opportunities and created Custom Objects based on business need and implemented picklists, dependent picklists, lookup relationship, master-detail relationship, formulas to the custom objects
• Set up Marketing Campaigns, Campaigns hierarchies, Lead Queries, Assignment Rules, Web-to-Lead and Auto Response Rules (Marketing Cloud)
• Managed social studio and advertising studio using the marketing cloud and worked with the marketing cloud connect integration management
• Working with CPQ deployment using change sets and github
• Developed and implemented Wizard for APPTUS CLM to handle conditionality over Tabs, Sections, and Cross Section Conditionality Questions to generate the Agreement
• Managed and kept data clean flowing between salesforce.com platform and other data sources
• Created Reports & Dashboards and worked on Data Loader by uploading close to million records and experienced in cleansing and de-duplicating bulk loads
• Used SOQL &SOSL with governor limits for data manipulation needs of the application using Force.com platform
• Created Workflow Rules, Email Alerts, Field Updates and defined related tasks
• Worked on Salesforce.com integration with External JAVA Applications to capture Accounts, Contacts and using REST API by configuring Connected App
• Generated Apex Classes, Apex Triggers, and Apex Controllers and wrote business logic for integration with external web services to the system for functional needs
• Documented Sales process, third-party integrations for Sales and Operation Departments

Environment: Salesforce.com Platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Email Services, Sales Cloud, Service Cloud, Community Cloud, CPQ, CLM, Sandbox Data loading, Eclipse IDE, Reports & Dashboards, Security Controls, Relationships, Web Services, Profiles, S-Controls

Confidential, Cincinnati, Ohio

Salesforce Developer

Responsibilities:

• Closely worked with Salesforce consultants while implementing solutions for the needs of the organization and participated in analyzing the requirements, preparing the design documents based on specifications
• Used Force.com Developer Toolkit including Visualforce Pages, Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic
• Used Web Services API to extract data from external systems
• Implemented the user requirements on salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Developed custom objects, Custom Fields, Custom tabs, Workflow Rules, Auto-Response Rules, Page Layouts, Components and worked with Validation Rules to suit the needs of the application
• Created Email Templates in Text, HTML and Visualforce necessary for the application
• Worked on Sales Cloud objects such as Accounts, Leads, Contacts, Opportunities, Solutions
• Created Dashboards and Reports by using Tabular, Summary and Matrix Reports to create Standard and Custom Reports
• Created Visualforce pages to show list of records with Inline Edit Support and created Apex Classes for actions in Visualforce Pages
• Worked on API and Web Services integration for extracting the data from external systems to display in the pages of Salesforce.com using the SOAP API and REST API
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing with consideration to Governor Limits for data manipulation needs of the application
• Used Sandbox for testing and migrated the code to the deployment instance after testing
• Developed Inbound Emails and Email Templates using visual force for the clients and customers
• Implemented and managed customization requests including Workflow Triggers, Workflow Alerts, and automated email responses

Environment: Salesforce.com Platform, Force.com IDE, Apex language, Visualforce (Pages, Component & Controllers), Data loader, HTML, Eclipse, JavaScript, Validation Rules, Workflow Rules, Sandbox, Email Services, Reports & Dashboards, Web Services, Code Migration and Sales Cloud

Confidential, Haverford, PA

Java Developer

Responsibilities:

• Interacted with users to gather requirements and developed the application as per the user requirement and business rules
• Developed application code using Java and J2EE using Eclipse IDE and Apache Tomcat as application server
• Developed Client request validations and processing using JavaScript and responsible for developing front-end form validations
• Developed GUI web pages using HTML, JSP, and XML
• Handled assignments in developing UI Pages using JSP, HTML, DHTML, CSS and JavaScript technologies
• Developed application in MVC architecture using Struts, JSP, AJAX, HTML, JavaScript, and JMS
• Created detail Design Documents using UML
• Developed Java classes for posting and processing emails using EJB and Java Mail API
• Developed and Deployed Various Entity EJBs and session EJBs
• Involved in integration, deployment, enhancements, code reviews and responsible for modifying the existing code
• Established connectivity to Oracle database using Servlets
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles

Environment: Java, J2EE, JDBC, JSP, HTML, DHTML, JavaScript, Bootstrap, CSS, Eclipse, EJB, MVC, Struts, JMS, AJAX, Servlets, XML

Confidential

Jr. Java Developer

Responsibilities:

• Involved in analysis, designing, and development of the application and prepared a detailed design document
• Developed the application using J2EE architecture
• Designed and developed web pages using HTML, JSP, Servlets to communicate between presentation and business layer and worked through cross-browser compatibility issues
• Designed Use Case diagrams, Class Diagrams, Sequence Diagrams and Deployment Diagrams
• Developed UI panels using JSF, XHTML, CSS and jQuery
• Used JSON to read JavaScript object and develop object responses
• Established PL/SQL stored procedures, triggers, views for backend database access
• Used collections framework for data usage and implemented MVC design using Struts
• Responsible for unit testing using JUnit and involved in Functional testing for each module

Environment: J2EE, HTML, XHTML, JSP, Servlets, JSF, Bootstrap, jQuery, JSON, JavaScript, PL/SQL, Struts