SUMMARY:

Information Technology professional with Director/Project management/Software Development experience and a full range of experience in operations, Programming Systems Analysis, Seagate Info Administration, and PC/Server hardware and user support

TECHNICAL SKILLS:

TECHNICAL: Pick Basic, Advance Pick, Universe, Unidata, RBASE, VSE power, JCLPRIMOS, Pick Operating System, PC hardware (Installation/Support), PC software All Microsoft windows applications.

PLATFORMS: ADDS 6000, PRIME box, SEQUOIA, VAX 6000, Compaq server, General Automation, RSC6000Windows NT, Windows XP, Web Applications.

PROFESSIONAL EXPERIENCE:

Confidential, Southborough, MA

IT Technical Support Engineer

Responsibilities:

• Gather information from the client and determine the issue by evaluating and analyzing the symptoms;
• Identify and escalate application defects and priority issues
• Interact with clients to provide information in response to inquiries, concerns, and requests about products and services and provide resolutions to reported issues
• Offer alternative solutions to software issues/questions where appropriate to prevent disruption in client activities
• Follow up and make calls to customers when necessary;
• Maintains client confidence and protects operations by keeping client and client’s employee information confidential.
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Stay current with system information, changes/updates and new releases
• Assist the QA department in product testing
• Contribute to written documentation (Knowledge Base)
• Provide occasional training for internal employees and externally for clients

Confidential, Greensboro, NC

IT Project Manager/Business Analyst/Developer

Responsibilities:

• Day to day operations for all aspects for the commission group
• Assisting with Business cases
• Planning & Monitoring progress
• Eliciting & Gathering requirements
• Requirements organization is key
• Translating & communication to all stakeholders and staff
• Communication…
• Requirements Analysis
• Monitored projects and its requirements and ensured its completion before deadline.
• Oversaw working of project life cycle and coordinated with various departments for same.
• Coordinated with stakeholders and ensured satisfaction.
• Managed project and developed cost effective ways of completing it smoothly.
• Provided technical support to project managers and evaluated customer requirements.
• Analyzed industry trends and monitored its effectiveness on equity research systems.
• Developed and managed time budgets for various processes.
• Ensured compliance to all standards while maintaining security.
• Meeting with all key persons from COO, CIO, CTO & other Directors in IT concerning projects and scalability of the commissions system.
• Deployments
• Followed all SDLC and waterfall processes.
• Unit Testing
• Tracking of all phases from Proof Of Concept/BA meetings to installation/documentation.
• Software Coding in Universe 2 years
• Code review from all developers for Unit Testing results (6 years)

Confidential, Shelton, CT

Application Specialist

Responsibilities:

• Install, configure and maintain hardware in support of large data repository.
• Train users on company applications.
• Provide ongoing desk side support involving problem determination and troubleshooting.
• Perform QA Testing and control on application rollouts.
• Create Report Queries. Handle QA processing.
• Provide WebEx information sessions for Doctors and other clinical staff on application and hardware.
• SharePoint Developer

Confidential, Windsor, CT

Developer

Responsibilities:

• Software House for custom changes to the insurance industry product Sagitta.
• Fast t paced environment.
• Direct dealing with agents.
• Server hardware/software responsibilities (Support and setup).

Confidential, Greenwich, CT

Senior Programmer Analyst/Seagate Info Administrator

Responsibilities:

• 24/7 System Pager Support
• Development for day to day and new production requests worldwide.
• Independent development environment.

Confidential, Stamford, CT

Senior Programmer Analyst

Responsibilities:

• Independent department structure.
• Responsible for entire companies system needs.
• Fast paced environment.

Confidential, Stamford, CT

Senior Programmer Analyst

Responsibilities:

• Project Manager for new primary system.
• Cross training on network hardware/software.
• Performed as independent project manage.

Confidential, Milford, CT

Programmer Analyst

Responsibilities:

• Systems analysis based on users needs and fit with company mission and needs.
• Project lifecycle responsibility for User SPEC - to- Systems Design -to- Delivery of Final Product.
• Provided training to users (in house and video conferencing).

Confidential, Stamford, CT

Programmer Analyst

Responsibilities:

• Maintain and generate new systems for the precious metals industry.
• Interface and solve user problems on as needed basis.
• Full lifecycle programming and design standards.

Confidential, Darien, CT

Programmer Analyst

Responsibilities:

• Independent programming environment.
• User treated as ‘Our Customers’.
• Hardware and Software support for all user of the healthcare system.
• Designed and developed then enrollment analysis system for the company.
• Installed the Macintosh network for all users.
• Enhanced many accounting systems for AR, AP and Inventory Control.