SUMMARY:

• Around 8 years of experience in IT with over 4 years of good experience on ServiceNow Development and Maintenance.
• Experience in Service Management and Service Delivery Process. (ITIL Frame Work).
• Good experience in developing workflows and in customizing the applications in ServiceNow using Java script, AJAX, HTML, XML and DHTML.
• Extensive experience on technical implementation of various ServiceNow modules such as Change Management, Asset, knowledge, Request, Incident Management, Problem Management, Service Catalog, Configuration Management& ESS Portals
• Knowledge in Design and development of CMDB (Configuration Management) in ServiceNow.
• Develop solutions in the ServiceNow platform that are sustainable and ITIL compliant, identify and define business solutions for ITIL users.
• Generated JavaScript’s to create Business Rules, Client Scripts, UI Policies and UI Actions.
• Experienced in complex transform scripts in transforming the data into the SNOW database.
• Experience in integration of ServiceNow with various external WebServices and also
• Email Integration
• LDAP integration
• External Web services Integration (both SOAP based and REST based)
• ServiceNow Orchestration with Windows Active Directory
• Configured LDAP Server, for pulling user and group data from Active Directory.
• Expertise in doing CMDB bulk data, load data reconciliation with the help of transform map and transform script.
• Extensive experience of integrating ServiceNow with 3rd party tools and implantation of SOAP and REST API.
• Experienced in different custom applications for automating the business processes of customer.
• Experience in configuring email notifications in ServiceNow, UI Pages, UI Macro, Scheduled Jobs, Script Includes, Events.
• Configured SAML 2.0 Single - Sign-on authentication, OKTASingle Sign-on authentication.
• Universal interface for incident management and Configuration Management to be used by third party tools to integrated with Service-now and automate various processes
• Experience in application development using various advanced features of Oracle like Bulk Collect, Autonomous Transactions, Dynamic SQL, and Collections.
• Experienced in writing complex PLSQL Procedures or Functions using advanced PL/SQL concepts.
• Proficient working experience in SQL, PL/SQL, Stored Procedures, Functions, Packages, cursor, ref cursor, DB Triggers, table partition, Performance Tuning, SQL*Loader, and Indexes.
• Expertise in developing both Logical Modeling and Physical Data Modeling using Erwin.
• Experience in working with agile methodology
• Extensively worked on Business Objects Administration. Uploaded the reports and created users and groups and setting the rights on them using Central Management Console (CMC).
• Provided assistance to clients with thoughtful experience and excellent communication skills with outstanding skills in problem solving and analysis.
• Excellent work ethics, self-motivated, quick learner and team oriented.

TECHNICAL SKILL:

Unix, Linux, Oracle Solaris, Windows 2000: 07/08, XP, Vista

C, SQL, HTML4: 5, XML, JavaScript, Java, PHP, JSON, AJAX, ABAP, AngularJS,Backbone.JS, Node.JS

Database: MySQL5.0.1, DB2, Oracle11g, Microsoft SQL Server 2005, SSRS

HTML4: 5,HTTP, XML, CSS/3, AJAX, JSON, JQuery, jelly, Glide Scripting, Web Services(SOAP/REST), MVC

Software Tools: Make, GDB, DBX, Purify, Eclipse, Microsoft Visual Studio .Net 2008, MS Excel, SSRS, Tableau, Qlikview, MS office 2010

Application Tool: ServiceNow Netbeans6.9.1, Dreamweaver CS4, SQL, Service-Now (ITSM Tool), Manage Engine (ITSM Tool)., TOAD, SQL Developer, Remedy, SAP, EDI, SVN, GitHub, Sterling B2b Integrator

Software Methodologies: SDLC, Waterfall, Agile and Scrum.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

ServiceNow Admin/Developer

Responsibilities:

• Communicating with end users, identifying their difficulties and changing the applications as per their requirements.
• Created various front end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• Configured UI Page and UI Macro using the Jelly and JavaScript.
• Managed end user portal and created dynamic, static block for the content management system.
• Implemented best practice of ServiceNow Scripting, which enhanced the System performance.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Strong knowledge of the server side scripting Business rules and Script Includes.
• Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations.
• Orchestrated the efforts of vendors, and internal divisions/departments to internalize new IT Asset Management processes.
• Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships
• Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps.
• Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow.
• Implementation of Software and Change Management, ServiceNow Change Management.
• Involved in design & development of web based application like Employee-Self-Service Portal (ESS) to give user to access their personal records & Payroll details.
• Implementation of changes to improve automation and efficiencies in ServiceNow.
• Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Integrating ServiceNow with other systems and customization.
• Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management.
• Managed all Change Management Information (ServiceNow). Configured multilevel approval workflow for the change request.
• Implemented Risk Management for the Risk evaluation of the change Request associated with the Configuration Item.
• Managing ServiceNow (Change Management) ITILAutomate and standardize business processes for all Go-Lives. Consolidating all global IT to a single system of record.
• Involved in daily, weekly and monthly meetings with client on the work progress and discussions on the upcoming work.
• Responsible for Development Team Performance and involved in grooming & mentoring team members on various processes.
• Integrated Microsoft Translator with ServiceNow for translating the different string.
• Configured LDAP Server and LDAP Listener for updating the user and group table record.

Environment: Service catalog, Asset Management, Analytics, Incident Management, Problem Management JavaScript, ITIL, UI actions, Ajax, Glide Record, Html, jQuery, jelly script, glide script, LDAP.

Confidential, Atlanta, GA

ServiceNow Developer

Responsibilities:

• Performed configurations and customizations of ServiceNow applications like Service Catalog, Incident, and Change. Involved in working and developing of ServiceNow plugins and customizations.
• Worked on Glide Ajax and Glide Records for scripting and UI actions.
• Worked on fixing bugs and doing enhancements for Incident, Problem and Change management and Service Catalog modules.
• Develop high quality integrations between the internal HPSM instance and the external ServiceNow instance.
• Participated in designing the Authentication services and Entitlement services on REST and SOAP.
• Excellent work experience in J2EE concepts like Servlets, JSP, EJB, HTML, JavaScript using services like JDBC, JNDI, RMI.
• Excellent knowledge of ServiceNow UI tools Service Portal, CMS, etc.
• Worked on service now performance Analytics module, involved in configuring the incident dashboard.
• Worked on configuring customizing and enhancing project portfolio management (PPM) module and integrated with user interface to ServiceNow.
• Maintained and administered the implemented instance of ServiceNow and performed tasks such as Configuring Users, company, site, location and other existing fields, Support Groups, assignment rules, categorizations, CI data, SLA etc.
• Extensive experience in development, testing, and implementation of Telecom, Healthcare, Insurance, and Financial based applications using IBM WebSphere Portal.
• Integrated ServiceNow with other applications using RESTful Web Services.
• Review and understand how the Cloud Provision Works with the Orchestration module of ServiceNow Platform.
• Working knowledge on Java Script, Angular JS, AJAX, CSS, HTML, and Bootstrap.
• Maintained existing data migration program with occasional upgrades and enhancements.
• Performed data migration enforcement tasks.
• Involved in configuring and maintaining BMC Remedy Foundation Data.
• Worked on PowerShell, Atrium Orchestrator and other tools to automate a range of tasks in an OS diverse environment.
• Performed integrations and process automation using ServiceNow Orchestration.
• Working knowledge on Single Sign on (SSO) and event based integrations.
• Created Business Rule, UI Action by using Glide Script.
• Worked on LDAP integration to update the users and groups.
• Thorough understanding of ITIL/ITSM processes. Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations.
• Performed system and integration testing with sample and live data.

Environment: Glide Script, Java script, Jelly Script, Workflows, Incident, Problem, Change, CMDB, SOAP, HTML, CSS, AJAX

Confidential, PA

ServiceNow Developer

Responsibilities:

• Worked with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.
• Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions.
• Prepared documentation for requirements, design, installation and unit testing and system integration of Service-Now.
• Involved in testing Service-Now form and reports for correct mapping of the objects and data correctness.
• Developed automated mappings to schedule the load of flat files on daily, weekly and monthly basis.
• Worked in production support for all the Service-Now and report related issues.
• Provided training and support to all ServiceNow users.
• Gathered requirements from stakeholders Confidential various phases to leverage ServiceNow within organization on End user self-enablement portal using CMS.
• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
• Provided analysis, design and development of ServiceNow ticketing and incident management systems to support the company's technical operations.
• Provided ServiceNow configuration and customization assistance including workflow administration, report setup, data imports, custom scripting and third party software integrations.
• Developed UI forms, fields, notifications, SLA workflows and JavaScript server/client code.
• Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.

Environment: ServiceNow, ITIL, JavaScript, Jellybeans, Web Services, XML, DHTML, CMDB, jQuery, JSON.

Confidential

PL/SQL Developer

Responsibilities:

• Maintained the standard of the layouts, data model.
• Interacted with clients and Business in requirement gathering and analysis.
• Responsible for loading data from spreadsheets, flat files coming from different vendors to DB using ETL tool.
• Created PL/SQL procedures implementing an Oracle collections framework for cleansing up the stage table's data using Dynamic SQL.
• Responsible for creating SQL queries to SAS users for generating reports and fine tuning the existing queries.
• Created stored procedures, functions, packages, Database trigger and cursors based on business rules and requirements and for data security & Consistency.
• Responsible for creating PL/SQL scripts in database copy from one schema to another schema.
• Involved in SQL Query tuning and complex procedures to improve performance.
• Created new Tables, Indexes and Sequences needed as per new requirements.
• Created materialized views that performed basic query optimization for the Oracle databases where business requirements needed.
• Experience in writing procedures, functions and packages for new requirements.
• Built Complex SQL queries with unions and sub-queries.
• Created indexes on tables to improve the performance by eliminating the full table scans and views for hiding the actual tables and to eliminate the complexity of the large queries.
• Wrote packages using Oracle PL/SQL to access data from the database and write into and extract from flat files using SQL Loader utility.
• Worked with Bulk Collects to improve the performance of multi-row queries by reducing the context switching.
• Responsible for Unit Testing and Integration testing of PL/SQL Packages, Procedures, Functions and Triggers.
• Implemented Advanced PL/SQL Concepts for better performance of PL/SQL Applications.

Environment: Oracle, Toad, SQL developer, SQL, PL/SQL, PUTTY, UNIX, FileZilla, Windows 7, SQL*Loader, Microsoft Office.