OBJECTIVE: To obtain a Sr. Business Analyst position in a progressive organization where I can interface with customers and work with highly technical software applications.

PROFESSIONAL SKILLS

Windows XP, Windows 2000 Professional, Vista, MS SQL 7.0, Visual Source Safe (VSS), Change Tracking System (CTS), Rational Case/Clear Quest, ReqPro, HP ALM, HP AGM, HP Load Runner, PVCS Tracker 7.0, Clarify, Remedy CRM, Learning Management System (LMS), SharePoint, Ensemble, InfoPath, Cash Management, Siebel, Adobe Connect, WIN ZIP, MS Office Suite (MS Visio, MS Project, MS Power Point), Net Meeting, AT&T Teleconference Web Meeting, Citrix, and Cisco VPN Client.

PROFESSIONAL HIGHLIGHTS

• Obtain the following clearance: Secret clearance and Public Trust clearance
• 10+ years experience in application software life cycle and in client relationship management
• Formal project management which involve organization skills, managing strategy, project communications (internal and external to team), planning, and directing the work of team participants.
• Effective interpersonal and communication skills
• Strong verbal and written communication and presentation skills
• Extensive expertise and experience translating business requirements into technical solutions
• Experience in the following process and methodology; CMMI III, Rationale Unified Process (RUP), Agile, and Waterfall
• Experience in all phases of the Systems Development Life Cycle (SDLC) and methodology; emphasis on requirements lifecycle analysis and implementation (including user training and support)
• Self - motivated, proactive, detailed-oriented, with strong organizational skills
• Experience in handling multiple tasks, projects and priorities in a fast paced matrix-managed environment
• Experience with Federal government agencies
• Strong decision making, judgment, analytical and interpersonal skills
• Vast knowledge in Re-engineering concepts
• Experience in working with clients through data migration from legacy application to web based applications
• Ability to work well under pressure, both with limited supervision and as part of an on-site project team
• Ability to develop basic SQL scripts.
• Ability to perform HP ALM basic customization development.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst/Requirements Lead

Responsibilities:

• Served as liaison and/or subject matter expert between the business sponsors/user communities, technology communities and support teams.
• Performed management duties to include; oversees, manage resources, mentor and guide junior level and mid-level Business Analysts.
• Elicited requirements from business units, business sponsors, subject matter experts, business communities, end-users and stakeholders by conducting JAD, Scrums, Working Groups sessions, interviews, etc. by conducting interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, business analysis, task and workflow analysis and other methods.
• Participated in the process of identifying the backlog of projects, documenting the requirements, prioritizing projects and supporting the management of project assignment and status reporting to the customer for agile project(s).
• Analyzed and documents business requirements/processes to include, High Level Scope, Product Requirements Use Case, User Story, Peer Review, Requirement Traceability Matrix and User Guide.
• Developed, recommended and documented adjustments to workflow to streamline processes using Visio tool.
• Investigated operational problems; recommends solutions to customer.
• Ensured that business requirements comply with regulations, policies, processes, procedures, etc.
• Explored new or enhanced technology and/or solutions as well as
• Identified opportunities for new and/or improved processes.
• Clearly defined business requirements for system enhancements and process redesign.
• Articulated business requirements to both technical and non-technical teams.
• Worked with Business Development and project managers to identify opportunities to leverage existing capabilities and to investigate innovative approaches to delivering services and business solutions.
• Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Assisted with the interpretation of user requirements into feasible options, and communicating these back to the business stakeholders.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed.
• Worked with stakeholders and project team to prioritize collected requirements.
• Created process models, specifications, diagrams, charts, and when applicable, develop prototypes of interfaces to provide direction to developers and/or the project team.
• Developed and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Communicated changes, enhancements, and modifications of business requirements - verbally or through written documentation - to all stakeholders so that issues and solutions are understood.
• Formulated and defines system scope and objective based on user needs and thorough understanding of business processes.
• Gathered and analyzed information and provides recommendations to address and resolve business issues for a specific business group.
• Supported the Project Manager as part of an overall change control process.
• Collaborated with project managers and project sponsors to determine project scope and vision, defining project impact, outcome criteria, and metrics.
• Continuously provided input to project management activities throughout the project lifecycle, influencing scope, charter, risk plan, project plan, issues and status.
• Resolved and/or escalates issues that arise during construction. Updates and redistributes appropriate documents to affected parties.
• Participated in Lessons Learned to include; document Risks, Issues areas that went well and areas for improvement with either mitigation strategies or recommendations from the stakeholders and project teams.
• Executed process improvement to include; Implement visions, customization development, process and procedures, manage, administer and maintain HP ALM and HP AGM tools including the creation of new projects, user access and privileges. Developed templates to align with HP ALM and HP AGM tools and submit to the Process Management Guidance (PMG) board for approval to allow the Business Analyst team to utilize.
• Conduct HP ALM and HP AGM training sessions to teams within the Diplomatic Security Chief Officer Technology division.
• Continued to provide suggestions, recommendations and guidance to Executive Leaderships of best practice and procedures within the Diplomatic Security Chief Officer Technology division.

Confidential

Sr. Business Analyst

Responsibilities:

• Served as liaison between the business sponsors and development community.
• Provided Business and System Requirement Analysis including software requirements, traceability, Use Cases, UAT, and strong data analysis.
• Coordinated solution workshops, documented requirements with sponsors and obtained signoffs.
• Analyzed business scope and requirements from Statement of Work (SOW) provided by the customers.
• Worked with development and quality assurance staff to determine whether requirements and business rules are sufficiently defined in order to properly develop and test.
• Oversaw and managed all requirements gathering activities to include: prepared materials such as Agenda, User Interface slides and print out in preparation for JAD sessions; developed, maintained various requirements-related documentation including SRS, BRS, RTM, and Use Case documents ; decomposed user requirements into system and software functional requirements; ensured optimal use of Quality Center (QC) for managing requirements throughout lifecycle; captured and version control requirements and business rules; initiated and performed Peer Review on all SDLC documents.
• Developed and assessed the current requirements methodology, processes, and templates and recommend areas for improvement to improve consistency, quality, and productivity as it relates to the duties of the team.
• Defined system quality and operational attributes external interfaces, constraints, rules, and other non-functional requirements.
• Worked with a diverse group of users in a multi-office environment, elicit and author business requirements, functional specifications, and end user acceptance test plans.
• Conducted and lead JAD sessions to capture in requirements gathering.
• Identified and recommended improvements to process, best practices or materials which lead to improved quality.
• Effectively worked in a team environment and had daily interaction with management, development, and quality assurance staff members.

Confidential

Sr. Business Analyst

Responsibilities:

• Served as liaison between the business sponsors and development community.
• Provided Business and System Requirement Analysis including traceability, Use Cases, UML, strong data analysis, SDLC, Project Management/Leadership.
• Participated in the full development lifecycle from concept through testing for multiple Credit Card, Bank internet sites and/or mobile projects.
• Worked with business users to review, analyze and evaluate user requirements and defined scope and objectives for new functionality, enhancement, or remediation of internet site content to implement approved business strategies.
• Enlisted other members of the development team when appropriate to resolve and clarify requirements issues.
• Conducted and managed all requirements gathering activities. Prepared materials such as Agenda, mockups/wireframes of key user interface components to use in JAD/Brainstorm sessions. Developed and maintained various requirements-related documentation including SRS, BRS, RTM, and Use Case documents. D ecompose user requirements into system and software functional requirements. Ensured optimal use of Quality Center (QC) for managing requirements throughout the lifecycle. Captured and version controlled requirements and business rules. Initiated and performed Peer Review on all SDLC documents.
• Worked with Quality Assurance team to ensure all technical and functional requirements were thoroughly tested.
• Used best practices in business analysis and process modeling to analyze, define and document business processes, work flows and system requirements.
• Worked with Business Owners to develop priorities, define requirements, and recommend solutions and report status for solution changes.

Confidential

Sr. Business Analyst/Project Manager

Responsibilities:

• Served as liaison between the end users and development community.
• Responsible for all aspects of the development and implementation of the Electronic Diversity Visa (eDV) and Consular Workload System (CWSS) projects.
• Primarily involved in all stages of the project to include planning, gathering and capturing requirements, design, test and deployment of eDV and CWSS web applications.
• Provided project status updates to executive management.
• Proactively consulted with client and other business and technical staff to resolve business/technical issues and needs.
• Articulated requirements to a design and development group and assisted in conversion to design specifications.
• Prepared detailed system requirements and specifications and participated in the development of system solution design for existing and new capabilities. Primary accountabilities included: analysis and design activities, UML modeling, facilitating JAD/RAD sessions, and working with other analysts to create detailed use cases and analysis models, functional or conceptual designs, working with technical designers to complete the detailed technical design and testing of the application prior to full system integration testing.
• Developed and analyzed known enhancement requirements for future releases of eDV and CWSS applications which included prioritizing new features and bugs.
• Performed overall project evaluations and Lessons Learn after deployment with project team members.

Confidential

Business\Requirements Analyst

Responsibilities:

• Responsible for all aspects of the development and implementation of the Traumatic Brain Injury (TBI)/Behavioral Health (BH) project.
• Primarily involved in the planning, requirements, and design stages of the TBI/BH web application.
• Derived requirements, business rules, and design options from high level guidance/requirements provided by DoD customers.
• Analyzed business scope and requirements from Statement of Work (SOW) provided by the DoD customers.
• Utilized a System/Software Requirements Specification (SRS) and other SDLC artifacts to capture and version control requirements and business rules.
• Performed and lead JAD sessions to capture in requirements gathering.
• Maintained and oversaw various requirements-related documentation including SRS, BRS, RTM, and Use Case documents.
• Worked in a team environment, having daily interaction with management, development, and quality assurance staff members.

Confidential

Product development manager

Responsibilities:

• Responsible for life cycle product management and ongoing product planning for Domain Product Line.
• Responsible for all aspects of the development and implementation of multiple projects, and provided a single point of contact. Managed projects from concept through final implementation and operations.
• Conducted project tracking and analysis, managed deliverables and overall project quality in the areas of cost, schedule and performance.
• Developed detailed work plans, schedules, estimates, resource plans and status reports.
• Developed and maintained project schedules and milestones.
• Recommended and took appropriate action as needed to ensure project success, or as directed by the business sponsor.
• Created/submitted and presented quarterly product concept documents to Executive Committee.
• Identified, negotiated and integrated technology partners.
• Lead cross functional teams as the sponsor through development and implementation to provide guidance and leadership required to implement the vision.
• Lead requirement review sessions with both internal and external stakeholders to ensure that product requirements were aligned with expectations.
• Performed requirements modeling and developed UML diagrams which depicted various perspectives of the systems functional behavior, to include, activity diagrams, sequence diagrams, and state diagrams.
• Analyzed user requirements for clarity, completeness, scope, and technical feasibility.

Confidential

Requirements Analyst/Quality Assurance Lead

Responsibilities:

• Provided applications requirement gathering, design, and maintenance services supporting the mission of the Voucher Management System (VMS), U.S. Department of Housing Urban Development (HUD).
• Applied process improvement and re-engineering methodologies and principles to conduct process modernization projects. Duties included: activity and data modeling, developing modern business methods identifying best practices, and creating and assessing performance measurement.
• Gathered requirements from users; used requirements facilitation skills for group meetings, traced requirements through SDLC, and conducted requirements and system impact analysis. Documented requirements (including application configuration, system design, graphic user interface requirements, and prototyping).
• Coordinated and met with key customers to help define customer-specific requirements and support beta and pilot programs with early-stage products.
• Worked with the entire software development life cycle and conversant in development methodologies. Activities included: documenting operational procedures and policies, performing design reviews, and scheduling and monitoring modifications to the existing IT architecture. Supported, coordinated and produced system requirements, design, implementation, and accreditation documentation.
• Defined system quality and operational attributes external interfaces, constraints, rules, and other non-functional requirements.
• Served as primary liaison between the technical team, the product team, and the end-users for the purpose of establishing a common understanding of requirements.
• Responsible for participating in the PIH-REAC standardized Mercury testing tools to include using Test Director for storing requirements and test cases/scenarios.

Confidential

Systems Requirements Analyst

Responsibilities:

• Worked within a team environment to discover and communicate software needs, desires, and ideas for solutions within the IT organization’s customer base.
• Acted as project lead for existing projects and upcoming projects.
• Captured the requirements and detailed specifications in documents such as use case models, use cases, and supplementary specifications.
• Analyzed internal and external customer needs, captured software requirements, and coordinated and modified user requirements.
• Gathered, documented, and integrated requirements and information with regard to complex business processes and/or systems.
• Met with users to map business processes and software requirements, generated requirements documents and matrices, conducted impact and change control analyses, and assisted in user acceptance testing.
• Worked directly with business unit to communicate business requirements, priorities, and scope in conjunction with business goals.
• Worked with configuration management (CM) team in entering documentation into the repository location.
• Entered enhancement request (ER), change request (CR), system problem request (SPR) into Rational Case/Clear Quest.

Confidential

Application Support Engineer II/Quality Assurance

Responsibilities:

• Conducted detailed analysis of systems specifications and requirements.
• Reviewed requirements, specifications, and documentation to gain a thorough understanding of the programs and processes to be certified.
• Validated results, reported discrepancies, and followed through to ensure that all issues were resolved.
• Oversaw all production applications and files containing customer data being processed successfully into SQL database.
• Created modified and analyzed SQL queries, scripts and stored procedures to reflect the current database structures and outlined.
• Directed communication and collaboration with all members of the team.
• Interacted with the software development team during the review of software discrepancies, enhancements and upcoming releases.
• Facilitated meetings with individuals or groups to elicit requirements, enhancement or changes for applications or computer systems, and addressed any conflicts encountered.
• Assisted development in troubleshooting high-level/complex technical issues in the production environment within the applications.
• Provided input and ideas for quality process improvements.
• Worked with developers to thoroughly understand product functionality.