SUMMARY:

• Results driven manager with over 20 years of experience in IT Software Development and Implementation.
• Works with business stakeholders to understand their requirements and transform them into technical solutions.
• Provided leadership, mentoring, training and guidance to teams of up to 20 developers.
• Hands on experience leading projects for Start - Ups, Fortune 500 companies, Healthcare, and County Government.
• Project management; Business Analysis; Business Requirement Definition; Implementation / Training; Supply Chain Management; EDI(X12, EDIFACT, HIPPA 4010, 5010, NCPDP); Performance Management; Policy Planning and Implementation; Data Integration; SaaS Environment; Web 2.0; Supervision/Mentoring; Technical Writing; Management of International Projects; Health and Human Services; HIPAA; Electronic Health Records; Transportation;

SKILLS:

Translation of technical terminology into everyday English; oral presentations; development and presentation of training materials; Project Management Oversight, Agile, Waterfall, Staff management and supervision; EDI Mapping and BP Development.

TECHNICAL KNOWLEDGE:

Platforms: Windows 98/2000/server2003/Server 2008/XP/Vista, Linux, OS400

Database: Oracle 8i/9i/10g, DB2, SQL Server 2000/2005/2008

Languages: Velocity, Groovy, XML, XLST, HTML

Tools: SDLC, Apache Ant, UML, Visio, Enterprise Architect, Track Record, Soft Landing, Tortoise CVS, SVN, Apache Tomcat, Apache Webserver, Apache James Mail Server, Aqua Data Studio, AllFusion Erwin Data Modeler, MS Project, Open Text ECM; Open Text RedDot Web Content Management, JIRA, Bitbucket, IBM Sterling B2B Integrator 5.2.5 Mapping Tool and Business Process Mapper

EDI: HealthCare; HIPAA 834, 837, and NCPDP.

Manufacturing: 830, 862, 856, DELFOR, DELJIT, and DESADV.

Transportation: 204, 210, 214, 810, IFSCUM, IFTSTA, and CONTL

MANAGEMENT EXPERIENCE:

Software Development Manager

Confidential, Fort Wayne, IN

Responsibilities:

• Managed Software Development Team composed of Java Developers, 1 Java Admin and 6 .Net developers.
• Established IT Steering Committee and bi-weekly meeting to review and approve software development requests
• Presented IT project status updates at weekly executive management team meeting
• Updated processes for support and maintenance of STI Software Applications and Systems
• Managed the implementation of new framework for STI’s Base Operating System
• Initiated, planned and managed integration of the Base Operating System with new Qualcomm software and electronic on board recorders.
• Initiated, planned and managed integration between STI’s Base Operating System and Mackie’s Transportation Management System.
• Conducted and documented SWOT Analysis of STI’s Base Operating System
• Managed and conducted business requirements definition for a new system to replace STI’s Base Operating System.
• Member of management team responsible for the purchase Allied SPD and the integration of Allied SPD with STI.
• Initiated, planned, and managed project to address gaps between Allied SPD’s software applications and STI’s Base Operating System.
• Initiated, planned and managed upgrade of automated pre-call system to NACR CIC 4.0.
• Managed integration of HomeExpress and BOS with DispatchTrack for route optimization.
• Managed the development of the CRST Confidential Driver mobile application for Android and iOS mobile devices.
• Product manager for new visibility portal extraction layer.
• Managed vendor relationship between TechMahindra and CSRT STI for staff augmentation and development of visibility portal, mobile application, OMS enhancements and barcode scanning applications.

Project Manager

Confidential, Southfield, MI

Responsibilities:

• Defined and documented Confidential CPMO knowledge base for Schedule Management.
• Managed the deployment of general patches for Siemens Open Scape Voice, Open Scape Contact Center and Xcelys.
• Defined and documented a standardized test plan and scripts that will be executed when changes are deployed to Confidential ’s telephony system including Siemens Open Scape Voice and Open Scape Contact Center.
• Planned, initiated and managed the Medical Loss Ratio Rebates process project.
• Worked with management from Confidential Finance, Sales, Marketing, Underwriting and Membership & Billing teams to document business process for determining Confidential ’s Medical Loss Ratio and issuing rebates.
• Managed the deployment and implementation of the Quoting and Renewals modules for Connecture’s eSales application.
• Conducted weekly project status meetings with Confidential business and technology leads.
• Conducted Monthly meeting with Confidential senior staff to review status of projects.

Senior Manager

Confidential, Detroit, MI

Responsibilities:

• Provided project oversight and direction for Wayne County Health and Human Services IT initiatives including: Jail Health Services Electronic Medical Records, Mental Health Wellness Information Network, eLearning, Wayne Babies Live Learn and Play system and Enterprise Content Management.
• Managed the integration of Wayne Counties Patient Care Management System with the Michigan Department of Community Health’s CHAMPS system including B2B testing of Eligibility (HIPAA 834) and Encounter Files (HIPAA 837, NCPDP).
• Managed redesign of Wayne County Health and Human Services Web pages on Confidential.
• Managed the development of Wayne County New Me website Confidential .
• Managed the development of the Healthy News electronic newsletter for Wayne County Health and Human Services.
• Managed the migration of Wayne County Health Choice from external website to WayneCounty.com.
• Conducted technology needs assessment for the Mental Health division of Wayne County Health and Human services.
• Worked with Key Business Stake Holders at the Detroit-Wayne County Mental Health Agency to document business requirements and functional requirements for the Mental Health Wellness Information Network.
• Contributed to grants application for DCH Sharp Grant and DCH Beacon Communities Grant.
• Contributed to Strategic Business Plan for Confidential .
• Participated in vendor selection process for:
• Enterprise Content Management System
• Data Center Hosting
• Campaign Finance System
• Health and Human Services Modernization
• Health Information Technology
• Wrote requests for proposals and invitation for bids.
• Managed the migration from JD Edwards 7 to 9.x which was completed 3 month ahead of schedule.
• Managed applications development and support teams comprised of project leads, business analysts, technical leads, developers and DBAs.

Environment: Windows Server 2003,SQL Server 2000, 2005, 2008, Oracle 10G, Psql, Access and IIS.

Languages: J2EE, XML, HTML, VB.net, and ASP.Net.

Tools: MS Project 2003 and Enterprise Server, MS Power Point 2003, MS Excel 2003, MS Word 2003, Visio, RedDot Web Content Management OpenText Eneterprise Content Management and Visual Source Safe.

Implementation Manager

Confidential, Ann Arbor, MI

Responsibilities:

• Worked with customers to understand business processes, identify integration points and define training.
• Managed the business relationship between Confidential Inc. and third party data centers.
• Created and managed the implementation of new API to capture product-level metrics.
• Managed the deployment and implementation of product enhancements and fixes. Automated deployment process using Apache Ant, which reduced deployment time by 75%.
• Modified data adapter to capture additional data. Created and maintained on line sales demos.
• Managed the migration of servers to new data center.
• Migrated demo and production Database Management Systems from MS SQL Server 2000 to MS SQL Server 2005.
• Maintained Operations Wiki for documentation of Operation procedures and knowledge base.

System Integration Manager

Confidential, Novi, MI

Responsibilities:

• Communicated business requirements, system requirements, and release schedules to Business Owners, IS&S Management and Sustaining Vendors.
• Worked with sustaining vendors to manage resources assigned to project deliverables.
• Created schedules for design, development, and testing.
• Chaired weekly meetings on schedules, issues, resource constraints, risks, and action items.

Confidential, Northville, MI

Technical Support Project Coordinator

Responsibilities:

• Deployed patches and service packs for SupplyWEB, a web based application written in Java.
• Managed deployment of software and hardware upgrades at hosting facility.
• Improved documentation of procedures; Implemented 24-hour turnaround for critical software patches; established service-level agreements for delivery of software patches.

Confidential, Northville, MI

Product Manager

Responsibilities:

• Worked with customers, sales, product development, and industry marketing to create a product roadmap for Infor SRM SupplyWEB, the leading web enabled supply chain management application, used by Global 2000.
• Developed and delivered training materials to pre-sales, sales, professional services, and customer support. Managed all testing of alpha & beta releases.

Development Manager

Confidential

Responsibilities:

• Team building; interviewed and hired developers.
• Created processes to effectively manage remote software developers.
• Implemented software for source code control, application design modeling, defect tracking and performance tuning.
• Rationalized two product offerings into one, which reduced maintenance cost by 35%.