SUMMARY:

I am a dedicated individual who has an ambition to succeed in any given environment. I have a background in engineering disciplines of systems, software, healthcare, Higher Education and telecommunications. My experience runs the gamut from tactical to strategic solutions. I hold a mix of technical, software development, software implementation, project management, product development and cross - functional relationship skills

SKILLS:

• Business Applications: Order processing, billing, AP and accounting
• Process Work: Development life cycle and project management methodologies
• Agile Development Methodologies
• Lean Six Sigma
• Microsoft Sharepoint-Enterprise social networking, Project content management system
• Microsoft Project: PowerPoint, Excel, Word & Access
• Web Applications- GUI Management Tools, Remote Desktop Applications
• Excellent organizational skills
• Solid leadership, presentation and communication skills
• Trouble Ticketing -Sales Force/Syner-G/JIRA
• SalesForce1 and SalesForce.com

PROFESSIONAL EXPERIENCE:

Software Delivery Manager

Confidential, Denver, CO

Responsibilities:

• Manage project initiation, process and resource planning across all Software Engineering teams (Development, Architecture, QA and Development Operations)
• Manage cross dependency deliverables, milestones and timelines (Product, IT Engineering, EA, UX/UI, Launch Readiness, Network Operations)
• Provide insulation for architecture, development and QA teams through day-to-day project management
• Facilitate defect reviews, clearing roadblocks, engaging executive management for escalations
• Manage business requirement reviews w/Product, Development, QA to formulate user stories
• Manage Internal client expectations, define project scope and timeline, build SOW, finalize w/cost estimates and Development LOE
• Collaborate closely with Cross MSO Development teams
• Coordinate Software Engineering code deployments to test systems, coordinating closing with Software Change Management on timely code deployments to stage and production environments
• Manage Integrations of Web Applications and Web Portals of back office systems (Web Services/SOA, APIs)
• Work on multiple projects as a project team member, providing knowledge of Software Engineering priorities and enterprise priorities
• Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed

Client Engagement Manager

Confidential, Denver, CO

Responsibilities:

• Program/Product/Project Manager for Integration Platform Architecture and Cloud based CRM (SalesForce) solutions (Higher Education)
• Manager Off Shore Development team to ensure client deliverables (define user stories, oversee dev work, perform QA testing, prepare release plans and demo development work) managed using Agile Methodology
• Partner with stakeholders as a key resource for driving product enhancements and building product roadmap, Business Cases and Value Proposition
• Manage client expectations, define project scope and timeline, build SOW, finalize w/cost estimates and Development LOE
• Collaborate closely across functional teams on developing and delivering business execution enhancement tools (APIs, BI Platform)
• Facilitated training and technical Support to platform users
• Provide Platform/Application Administrative support to Clients
• Established Regular Status Meeting with all functional groups and user community along with Executive read out sessions
• Perform Data Analysis on current processes to define opportunity for process optimization, data flows, business rules/logic
• Manage/Lead Infrastructure Integration of back office systems supporting student data into Middleware platform(MuleSoft)

Engagement Manager

Confidential, Louisville, CO

Responsibilities:

• Resource for UX design and development of features, functions and quality of software and related set of outsourced and hosted solutions (UI)
• Communicate regularly regarding existing and future products, applications, training and Sales support materials, and ensure that knowledge is disseminated appropriately and regularly
• Develop and defining product strategy/roadmap- SaaS online web based product suite (AP Automation Tool), Process Optimization - HealthCare Provider and Supplier Services Core Exchange Transactions
• Generate quarterly sales results, annual forecasts and account status reports, analyze ROI (Software Development and Infrastructure)
• Problem resolution, Risk mitigation, addressed all client needs which often drove product enhancements. Determining Scope, LOE, Prioritization and impact to the business
• Responsible for continuously looking for growth opportunity and driving corporate profit levels by staying engaged with top customers, making sure expectation were met and handled in an appropriate timeframe
• Partner with stakeholders as a key resource for driving product enhancements for workflow by proactively working with user experience community, service delivery, engineering, operations and product support groups across the company
• Drive planning and executing through the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision and working closely with marketing, engineering, sales and support to ensure revenue and customer satisfaction
• Coordinate alignment of development, QA testing, infrastructure, support and implementation teams for successful introduction of product enhancements to market- Document Handling, Routing Logic, CoreExchange validation and reconciliation
• Support liaison/SME with all internal technical teams via SalesForce Case Management of Core Exchange (Electronic transactions- 810,850,855,820), NOC, ERP support/troubleshooting, Application Support and Development needs, driving efficiencies in overall product processes
• Assist in client (provider and supplier) support needs- workflow resolution, troubleshoot supplier transaction issue on Core Exchange (transactional Confidential data), UI or into client Material Management Systems, including analysis of Confidential transactions

E2E Project (Program) Manager/Scrum Master

Confidential, Louisville, CO

Responsibilities:

• Manage SaaS Development team, creating user stories, prioritization and backlog
• Drove Process optimization within the Support/Operations Organization- helped develop new support guidelines, rewrote support documentation, lead weekly scheduled conference calls/meeting to address escalation process/guidelines for all severity levels
• Work collectively with 3rd party vendors on process workflows to drive efficiencies
• Responsible for Operational Readout to Executive team to include- SLA metrics, Support Issues/Resolutions/Development Efforts, Implementation efforts of Roadmap items
• Work with PLM Process- updates, retro fit projects into PLM (Project Lifecycle Methodology)
• Support resource for Clients (Healthcare, Government, Retail) addressing any operational, mailroom process discrepancies (OCR data capture, delivery, imaging, archived data)

Scrum Master/Project Manager

Confidential, Louisville, CO

Responsibilities:

• Manage Agile SW development for an existing web platform (JAVA, C++ .Net), Scrum Master/Co-Product Owner
• Establish Software Development Process (executive review gates) for company wide policy/process utilizing Agile Development methodology
• Synchronize with teams to deliver product releases timely and efficiently, coordinate with release teams on schedules, locations, release notes
• Assist in determining long term QA Environment (VMWare), utilizing Selenium for Automation
• Responsible for training internal teams on Agile/Scrum process, increase adoption rate
• Conduct Monthly Sprint Review Sessions with Development, Application teams, Stakeholders
• Responsible for delivery schedules, budgets, resources for all Web Platform projects
• Simultaneously managing 3-6 projects at any given time
• Participate in gathering business requirements, provide BA analysis for interpretation of necessary test cases
• Manage both local and remote International Scrum Teams

Client Relationship Manager/Scrum Master/Project Manager

Confidential, Englewood, CO

Responsibilities:

• Assist with issue resolution internally and externally for Health Care and Commercial clients/vendors (fortune 500 & 1000) Post Implementation, Risk mitigation
• Managed tactical aspects of product planning and management that include business requirement definition, physical rollout, client acceptance and product enhancements with client stakeholders, project team, IT Infrastructure, software engineers and quality assurance teams
• Contributed to developing processes and delivery enhancements, to expedite necessary transactions, end to end SDLC
• Synchronize with teams to deliver product releases timely and efficiently (verify workflows, operational readiness- QA)
• Responsible for strengthening the organization's relationships with its existing and new clients, align resources, assist in growing revenue
• Conduct Monthly Business Review with clients (Revenue, TAT, SLA Statistics)
• Create and execute on Client training material for online modules
• Agile Scrum Master (project) Facilitator for all health and commercial accounts. Managed all Iterations, planning sessions, determining team velocity, conducting retrospectives, project reporting to management teams

Project Manager

Confidential, Englewood, CO

Responsibilities:

• Manage the delivery of requested projects (Operational and Technical) from project initiation and planning through requirements completion, design, development, testing, implementation planning, training and production installation via MS Project
• Managed the Transition of 2 Operation Mail Room facilities for major Healthcare providers and Mid sized commercial accounts- including facility build out, vendor contract negotiations (Kodak- maintenance, Verizon technical support), Operational efficiency of workflows, staffing, Vendor delivery schedules, TAT’s
• Concurrently managed Software, and HW Infrastructure specific projects while tracking to deliverables, timelines, problem resolution and overall operational efficiencies
• Implemented a Disaster Recovery site to serve as backup for all claims processing handled locally and internationally. Worked with IT Infrastructure team to transition from physical setup to VMWare. Worked with SW Development team on Applications Configuration (system and Web Applications)
• Overall responsibilities for partnering with all applicable external/internal Business units for coordinating resources, deliverables, timelines, LOE, budget
• Facilitator for regularly scheduled meetings with clients and Internal Operations unit on deliverables, schedules, progress, overall project status

Product/Project Manager

Confidential, Denver, CO

Responsibilities:

• Develop product plans including pricing, market rollout, strategic selling and ongoing support activities.
• Manage the development of online provisioning web applications from concept through the development of the product (Remote desktop client based Wireless solution and online Email applications)
• Perform vendor selections, negotiate terms and complete vendor contract
• Streamlined provisioning and billing requirements within service order work flows
• Created and implemented strategies for increasing market share along with developing product literature and training for internal and external customers
• Collaboration with Trade Shows, selling, promoting Wireless Solutions
• Managed product metrics, long range planning and P&L, ROI
• Developed process and sales training material for delivery to teams across the organization
• Responsible for cross-functional training on newly implemented Wireless technology with internal business units