SUMMARY:

• I am a veteran Software Product Manager, Software Development Project Manager and Software Implementation Project Manager with the expertise in seeing big picture but also focusing on the granular details of every project.
• I have the ability to translate the goals and wishes of the customer or the business into what is required for IT and Development to deliver.
• My strengths include my ability to speak to the Business, IT, Software Development or external Customers and communicate goals and deliverables that are clear to all.
• I have worked in small medium and large scale development and implementation shops and projects.
• I have worked within a range of industries including; Supply Chain, Health Care, Social Media, Revenue Control and Collaboration Tools.

CORE COMPETENCIES:

• Requirements Gathering
• Leadership and Team Building
• SDLC
• Software Product Management
• Customer Service/Support
• Vendor Selection and Management
• Strategy Development
• Project Estimation and Planning
• Problem Solving
• Date Warehouses/BI/Reporting

PROFESSIONAL EXPERIENCE:

Senior Consultant

Confidential

Responsibilities:

• Supply Chain Building and Modeling
• EIS requires the modeling of all Master Data elements within the application for all SKUs under consideration for Inventory Reduction
• All Confidential SKUs where integrated and running on the system within 18 months of kickoff which was 6 months ahead of schedule
• Both Pharma and Consumer businesses fully integrated leveraging SAP to EIS interfaces
• Business Support and Business Analysis
• Integrated EIS Outputs/Results into BI/BW, BOBJ and Tableau reports
• Supported Inventory Management Organization in targeting 250 million in inventory reductions annually
• Supported ‘what if’ analysis for Pharma and Consumes Businesses to further aid in the reduction of inventory targets
• Training for both IT, Pharma Business, and Consumer Business personnel in Pfizer
• Created and presented Application and Theory Training sessions for Confidential colleagues in EMEA, LATAM, US and APAC
• Created and presented detailed technical training regarding Application and Integration for both IT and Support personnel at Pfizer
• Documentation required for transitioning project to BAU
• Data Flow Diagrams
• Process Flows
• Database Interfaces and Objects
• Complete set of Training Documents that described in detail all daily, weekly and monthly tasks to be performed by Confidential personel

Manager

Confidential

Responsibilities:

• Sales and Sales support
• Strategic Analysis of competitive landscape, evaluation of software solutions and alternatives
• Networking and lead generation
• RFP and SOW creation
• Internal Technical Support
• Salesforce
• SharePoint
• Office 365
• Webpage

Product Manager

Confidential, Mellon

Responsibilities:

• Collect requirements from the business users to implement within the solutions and applications
• Current Products:
• Actiance Socialite
• Implemented Proof of Concept (POC) project
• Defined and Configured Policies
• Trained and Rolled out to Users
• Worked with Networking Resources to define Proxy/Blue Coat Settings
• Worked with Compliance and Risk to define Policy
• Configured DR, HA, and Archiving Policies
• Currently transition from POC to Production
• MS SharePoint 2010
• Coordinate and work with SharePoint team on the user future enhancements
• Managing in place upgrade from 2007 to 2010
• Coordinate with Cognizant for Off - Shore work
• Coordinate with Training on future enhancement rollout and upgrade training schedules
• Manage the "technical" aspects of the project and work towards resolution directly
• Participate in the development of the project plan, calculation of project estimates, including budget for HW/SW, and allocation of development, test and business analyst resources for all projects
• Participate in the identification and management of project issues, risks, and dependencies of all project activities.
• Ensure feasibility of any proof-of-concept pilot developed(define proof-of-concept architecture if different from target architecture), in conjunction with the cross-business architect.
• Ensure the project is in compliance with the Confidential SDLC and PQA standards and require document templates are used on the project.
• Oversee the integration of all components required to support the project.
• Review and prioritize change requests and defects

Solution Consultant

Confidential

Responsibilities:

• Responsible for gathering, documenting and analyzing application requirements
• Conduct application analysis, participate in functional application design
• Create and analyze ad-hoc reports
• Aid in the escalation and resolution of project risks and issues

Solution Architect/Project Mgr.

Confidential

Responsibilities:

• Project teams of up to 50 including internal and customer resources
• Understand, integrate and interface with varying ERP applications and databases both inbound and outbound of our application
• Provide standard or customized solutions across all BU’s and/or geographic regions
• Work with customer to define tasks, deliverables, and timelines according to the SOW
• Provide strategic and tactical consulting skills within the supply chain area
• Work with varied partners to ensure quality completion of all deliverables
• Relied upon to understand, analyze, and guide customers on supply chain content
• Manage relevant project initiatives to both internal and external constituents
• Provide the ‘Voice of the Customer’ within the organization, while supporting enhancements to the applications
• Translate business solutions into functional and technical requirements
• Review and assist client development teams in the preparation and to review all design and technical documents
• Create and prototype solutions within the application,
• Utilized MS Project to create project plans and MS Vizio to create data flow diagrams
• Create and provide functional deep dive business solutions to customers
• Maintain 100% reference-ability and customer satisfaction, as to create an atmosphere where clients will become ambassadors of our product
• Implementation Projects
• Dow Agro Science - implementation of Confidential EIO for chemicals for entire supply chain, interfacing with R/2 on the DAS side.
• Nalco - implementation of Confidential EIO for chemicals for entire supply chain, interfacing with R/3 and APO
• Diageo - implementation of Confidential EIO for entire globe (minus North America) liquor (Guinness, Baileys, Smirnoff’s, Johnny Walker, etc.), interfacing with R/3 and APO
• Philip Morris - implementation of Confidential EIO with OEM BI solution (MicroStrategy) for entire supply chain, interfacing with R/3 and APO

Product Manager

Confidential

Responsibilities:

• Managed onshore and offshore teams up to 15-20 developers per release
• On average 2 major releases, 2-3 minor releases and any number of patch releases annually
• Releases were typically driven by customer enhancement requests, bug fixes, or part of twice a year major release schedule
• Interfaced with Executive Management, Professional Services, Software Development, and Software Users Group to determine, refine and document Product Road Map
• Utilized MS Project to create project plans and MS Vizio to create screen mock ups and workflow diagrams
• For each item within Product Road Map, Develop Timelines for entire software development process including time for development of Business Requirements, Software Requirements, Software Development, QA and Documentation towards roll out and release of product or product refinements
• Update stakeholders on the current status of releases
• Interfaced with existing customer base in two ways
• Supported Implementation team on all projects as third tier support
• Managed User’s Group and had regular touch points with customers on product enhancements and training
• Was third tier of support for both Support and Implementation groups
• Create Software Requirements (and Business Requirements if required) Document for all projects
• Review and critique Business Requirements Document, Software Design Documents, Software Code Reviews, QA Test Plans, and End-User Documentation
• Manage Internal and External Product Enhancement requests
• Support and Train both Internal and External Users with Training Sessions, Technical Documentation and Product Support in coordination with Confidential Support Services with each release
• Develop Business Intelligence Project including Report Development, Object Creation, Dashboard Development, and Data Warehouse Development (Using both MicroStrategy and Business Objects)
• Contract 3rd Party companies for outsourced projects, develop Statement of Work, evaluate contracts and remotely manage development projects
• Applications were certified to run on multiple application servers (WebLogic, WebSphere, Apache Tomcat, Oracle, and NetWeaver)
• Created customized BI solutions for MicroStrategy, SAP Business Objects, Cognos and others
• Integrated with SAP data transfer tools set as well as multiple 3rd party ETL tools
• Managed several SAP Certification, Integration, and Qualification processes
• Managed Additional Certification Projects with MicroStrategy, Oracle, BEA, etc.

Senior QA Engineer

Confidential

Responsibilities:

• Member of Design Team that reviews and edits for design all User Requirements, Algorithms Designs, and Software Design documentation for feasibility with regard to design and implementation requirements.
• Creation and Execution of test plans based upon User Requirements, Software Design and Algorithm Design. Test plans are created to test both customer specific as well as generic use cases and are reviewed by Product Management, Software Engineering and Algorithm Design before implementation. Tests are run with real data when available or mocked up data to thoroughly and correctly test the applications.
• Conduct compatibility tests with various hardware, operating systems, application servers, and network environments and constraints
• Bug tracking and follow-up with Software Engineering and Product Management. Understanding timelines and delivery dates, the management of outstanding issues is critical to hitting release dates with the applications functioning correctly.
• Establish and refine scalability and performance benchmarks for acceptable program limits
• Act as a Product Expert for Support Services, helping to resolve escalated customer support issues.

Quality Assurance Engineer

Confidential

Responsibilities:

• Review specifications in the design phase and work with engineers during all phases of development.
• Design and implement test plans that exercise software to ensure that it not only meets all points within the specification, but also that it is user-friendly, etc.
• Actively identify and document software defects including questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content and interact with development engineers to isolate and resolve issues
• Develop documentation and training or work with others to develop/revise documentation and training for users and for internal customers.
• Conduct compatibility tests with other software programs, hardware, operating systems, and network environments after identified as possible integration solution by the Technical Support Services group.
• Act in an advisory role with technical support engineers, helping them to resolve escalated customer support issues.