Servicenow Consultant Resume
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SUMMARY:
- Actively pursuing new opportunities leveraging my ServiceNow experience and ITIL training. Open to travel and/or remote engagements and relocation would be considered. 2 years’ experience in ServiceNow including most administration applications and the following process applications; Service Catalog, Product Catalog, Procurement, Configuration, Asset, Demand, and Project.
- Sound understanding of ServiceNow development best practices and troubleshooting issues. Operated in Agile/Scrum environments like ServiceNow’s StartNow.
- Developed test cases and basic documentation for configuration changes and customizations.
TECHNICAL SKILLS:
HTML: Required for scripting UI pages.
Javascript: Knowledgeable in CRUD operations, automating processes, adding functionality, and integrating ServiceNow with an outside application.
Jelly: Java and XML based scripting applied to UI macros and UI pages.
JSON: Syntax for REST integration tasks.
XML: Required for scripting in Jelly. Able to read xml data sheets of individual records.
EXPERIENCE:
ServiceNow Consultant
Confidential
Responsibilities:
- Made enhancements to Lab Inventory applications regarding ACL rules
- Scripted alerts for Asset Database management application
- Created scheduled script executions for setting task records to a closed state
- Drafted script include that queried a custom system property
- Developed corresponding test fixtures for business rules and script includes
ServiceNow Consultant
Confidential
Responsibilities:
- Performed various customizations and configuration updates
- Basic ServiceNow administration tasks
- Complex workflow development
- Edited forms, client scripts and business rules
- Configured Procurement plugin
- Created Asset Refresh application that manages deployment end user assets
- Created script include, UI Actions and a UI Pages
- Used Import Sets with disparate classes of data
- Created Web Services integrations to include SOAP and REST
- Assisted in development of Server Provisioning application
- Built interfaces for HP CSA tool integration
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