SUMMARY:

• Having 8+ years of experience in the information technology industry, spanning various levels of the Software Development Life Cycle including Analysis, Design, Development, Integration and testing of Application Software in Salesforce using analytical, logical and programming skills.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Hands - on experience with apex programming language, apex triggers, apex scheduler, batch apex, apex classes & apex web service and Partner WSDL & Enterprise WSDL.
• Experience in Salesforce Lead Scoring, Activity Capture, Opportunity Insight, Account Insights.
• Customer information gathering and integrated with salesforce platform that incorporates marketing, lead generation , sales, customer service and business analytics .
• Extensive knowledge in Salesforce Lightning Experience, Salesforce 1 Application
• Involved in various stages of Project implementations including: Requirement gathering, System Integrations, Data Architecture & Functional Specification documentation.
• Technical experience in Communities, Lightning Experience & Lightning App builder.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Lead, Accounts, Contacts, Opportunities, Products and Price books, Cases, Campaigns and Forecasting.
• Strong functional knowledge and experience of Salesforce Classic and Lightning components.
• Extensive experience in customizing the user interface of Salesforce CRM using apex programming, custom controllers, visual force, CSS and JavaScript libraries.
• Hands on Experience in Development using Triggers, APEX classes, Batch Processes, Force.com IDE & plug-in, Eclipse with SOQL queries.
• Experience in customizing Data model of Salesforce.com CRM using workflows, triggers, validation rules, and approval processes.
• Good Knowledge in Configure Products, Price Orders & Generate Quotes ( CPQ).
• Extensive experience in designing of custom objects, custom fields, Pick-list, Page layouts, Workflows, custom Tabs, reports, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.
• Familiar with web protocols and concepts including HTTP(S), GET, POST, SOAP, REST,XML, JSON.
• Experience in complete security model by using profiles, permission sets, organization wide settings, owner based sharing rules, criteria based sharing rules, manual sharing, account teams, opportunity teams.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions-based on the organizational hierarchy.
• Installed Apps from AppExchange, Configured and maintained user Security Permissions in compliance with organizational needs.
• About 2 years of experience as a Java developer and well versed in JQuery, JSP, Struts, JavaScript, HTML, JDBC and Servlets.
• Experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Working Knowledge in generating reports, customized reports & analyzing the data in Sales force.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions-based on the organizational hierarchy.

TECHNICAL SKILLS:

Salesforce Technologies: Apex, Visual Force, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader and Web Services Integration using SOAP & HTTPs.

Force.com Eclipse IDE Plug: in,Force.com Data Loader, Apex Data Loader, Apex Explorer, Force.com Platform (Sandbox and Production)

Languages: Apex, C, C++, Java,J2EE, SQL

Operating Systems: Windows 98/NT/XP/Vista/Windows 7 and Unix

Documentation Tools: MS Office, Microsoft Visio

Web Technologies: HTML, CSS, XML, Java Script

Database: PL/SQL and MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Newyork

Sr. Salesforce Developer/Administrator

Responsibilities:

• Involved in requirement gathering, analyzing the information and documenting the functional and non-functional requirements.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Responsible for building an application based on business rules on the Saleforce.com platform with customized VF pages, Controllers and Apex triggers.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards in Sales Cloud.
• Authored 180 Apex classes, 200 triggers, and 170 Visualforce pages.
• Embedded Tableau dashboards into Salesforce for the continuous data experience for the users .
• Built Custom Tableau dashboards for the Salesforce for accepting the parameters from the Salesforce to show the relevant data for that selected object.
• Worked on Profiles, Permission Sets, Roles, Groups, and Sharing Rules to maintain security.
• Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks).
• Created workflows to send emails to users if field values are changed in standard or custom objects.
• Importing and exporting of large volumes of data using the Data Loader.
• Implemented Single sign-on(SSO) using SAML to let users access authorized network resources with single login.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick action.
• Worked with visual force list Controllers for pagination and to get the output in a list of records and also worked with Visual Force styling sheets and components to override all the standard styling on the pages to get the desired display or output.
• Configuring Email-2-Case customizing the service cloud for various business support groups.
• Implemented SalesForce.com platform and Force.com IDE Plug-in using Eclipse.
• Integration between SAP Portal and IBM Portal.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model
• Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Eclipse IDE, Force.com IDE, Salesforce.com, Import Wizard, Apex Classes, Visual force, XML, Controllers, Sharing Rules, Workflows, SOAP, Developer Console, SQL Server, Agile, REST, Scrum, Service Cloud, Sales Cloud, App Exchange, Approval Process, Email Updates, Web Services API, Workbench, Data loader, Bulk, HTML, CSS, JavaScript, MS Outlook Connector.

Confidential, Massachussets

Sr. Salesforce Developer/Administrator

Responsibilities:

• Manage & Administer Marketo tool, Email blast, Data import/export. Help marketing team to run various campaigns & setup Email drops.
• Responsible for E-commerce Application Support activities including: New Product Launch, Price setup, Promo offers, Business training, Quality control - Preparing test cases, Revenue report generation.
• Sales manager activities by sales rep (calls, demos, visits), and opportunities past due, # of days without logging into CRM best of everything - leads, sales, competition, forecast, etc
• Working on Atlassian-Jira tickets, validating, Create User Stories and issues, Distribute Tasks, full context with complete visibility.
• Enhancements in sales process - validations, workflows, security settings, Reports & Dashboards, FLS, Page Layouts, and Record Types etc.
• Dashboards for Lead Funnel Forecast, Sales Leaderboardwin/loss rates, product gaps, competitor presence, deals with no coding all reps, product, marketing.
• Worked on customer Case Management, Escalation rules, Assignment rules, Auto-response rules, Email to case, Web to case, Communities.
• Worked with Customer Service team with various activities like: Case management, Reports, Escalation Rules, Approval process & Manage LogMeIn Rescue product
• Worked with Data validation team to assist with various data operations with help of Demand Tools & configured duplication scenario rules on Dupe Blocker
• Involved in various activities including but not limited to: Business requirements gathering, System Presentations, Data presentation, Systems Integration sessions & documenting the functional and non-functional requirements
• Define Salesforce.com solution specifications based on Business Requirements
• Review & present latest features from Force.com offering
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Implemented Digital signature for tracking the Agreement.

Confidential

Salesforce Developer/Administrator

Reponsibilities:

• Performed the roles of Salesforce.com Developer in the organization.
• Been an active member in developing the application working with the End user and the business analyst on the team as per requirements and design a solution for their problem of associating employee as per their Territories.
• Created a new profile to give permission for Community users.
• Created new Record Types, page layouts, Validation rules for several objects.
• Modified existing profiles, roles, Object permissions and field permissions.
• Developed triggers to maintain the Account and opportunity hierarchies and updating the line items and giving access to the records.
• Implementation and Customization of Sales Cloud and Service Cloud.
• Whenever there is change of User in the organization, managing access permissions for the underlying data in user modules as per the profiles defined and managing ownership of records.
• Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content
• Developed Visual Force Pages, Visual force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Used various Visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Performed the testing operations on the Visual Force Pages, Custom Objects and Reports.
• Extensively uploaded data using Data Loader.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Developed a web-to-lead functionality to vertrue.com site which directs leads to Salesforce CRM
• Deployed Apex using Force.com IDE, Force.com Migration Tool.
• Developed Batch Apex jobs, Scheduler Apex Jobs. Scheduled the batch jobs for every 5 minutes using the system log.

Environment: Eclipse IDE, Force.com IDE, JavaScript, Salesforce.com, S-Controls, Import Wizard, Apex Classes, Visual force Pages, Controllers, CSS, HTML, SOAP, Workbench, XML, Agile, Scrum, Sharing Rules, Service Cloud, App Exchange, Workflows, SQL Server, Email Updates, Developer Console, Approval process, Sales Cloud, Bulk, Web Services, SOAP API, REST, Data Loader.

Confidential

Jr. Salesforce Developer/Administrator

Reponsibilities:

• Ensured the quality and accuracy of customer information and activities. Regularly performance data de-duping and clean-up procedures.
• Logged and tracked down system problems and found resolutions.
• Created weekly reports and Dashboards.
• Coached others of how to use Salesforce.
• Involved in business requirement gathering, analyzing the requirement, documenting the requirements.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual force Pages for this application.
• Developed workflows and approval processes for various policy managements, configure role based Authorization on Object level/Field level, apex triggers, s-controls, created rule based automated workflows, template based on visual force for clients and customers
• Integrated Application (OE modules) with Salesforce.com using SOAP Client.
• Development and integration for policy Report Customization.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows and Triggers.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, CRM, Custom Objects, Custom Tabs, Email Services, Security Controls, Visual Force, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Jr. Salesforce Developer

Reponsibilities:

• Involved in various activities of the project like Client meetings, information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed SOQL Queries for Insert & update the Fields of Custom Objects as well as Sobject based on the requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed workflows wherever necessary.
• Developed Apex Classes, Batch class and Apex Triggers for various functional needs in the application.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Implemented Digital signature for tracking the Agreement.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, CRM, Custom Objects, Custom Tabs, Email Services, Security Controls, Visual Force, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.