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Information Technology Remote Support Resume

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Virginia Beach, VA

SUMMARY:

  • Confidential Veteran, Honorable Discharge
  • Hands - on Experience with: Confidential Routers, Confidential Switches, Active Directory, HBSS, Implementation of Domain Controllers and Terminal Services, Remote Application Deployment, Group Policy Management
  • Migrations to Amazon Web Services
  • Exceptional competency with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
  • Exceptional competency with Microsoft Office 365 Business Deployment and Management
  • Migrate on-premises networks to EC2, VPC, WorkSpaces of Amazon Web Services
  • Ability to research and resolve technical issues
  • Excellent customer service, organizational and communication skills; multi-tasking capabilities; problem-solving, conscientious, excellent team player with proven leadership qualities

EXPERIENCE:

Confidential, Virginia Beach, VA

Information Technology Remote Support

Responsibilities:

  • Convert multiple workgroup environment into Windows Domain Environment
  • Create and implement group policies in a Windows Domain Environment
  • Create and manage user and computer accounts utilizing Windows Server 2008 and 2012 R2 Active Directory
  • Create and implement remote desktop applications utilizing Windows Server 2008 and 2012 R2 Remote Application Deployment
  • Configure site-to-site VPN connectivity between multiple remote locations
  • Configure and install ZyXel ZyWall USG Series Firewalls
  • Configure and install Ubiquiti network devices
  • Migrate on-premises networks to EC2, VPC, WorkSpaces of Amazon Web Services
  • Plan and implement disaster recovery plans

Confidential

Communication Security / Cryptographic Electronic Key Manager

Responsibilities:

  • Generated and maintained electronic key
  • Provided training to 50+ senior and junior personnel
  • Maintained and accounted for $21 million worth of cryptographic controlled items

Training Manager

Confidential

Responsibilities:

  • Ensured required annual training for more than 90 Marines was completed within required timeframes
  • Coordinated with external sources for additional training of the Marines to create subject matter experts in their field

Base Operations Support

Confidential

Responsibilities:

  • Coordinated the billeting in the deployed living spaces. Worked closely with all resident and transit personnel to determine their requirements with limited resources of the base.
  • In support of the base shutdown, designed and implemented the phases of billeting to relocate approximately 1300 personnel while leading the tear down of the unoccupied billeting spaces.
  • Served as the Confidential contracting officer representative for the fuel farm aboard the base.
  • Ensured the contractor accounted for over $5M of government provided equipment.
  • Ensured that the fuel distributed aboard base was properly accounted for. Supervised the distribution of over 100 million gallons of fuel during a period of 8 months

Secured Network Administrator

Confidential

Responsibilities:

  • Created, modified, and managed user and computer account objects utilizing Microsoft Active Directory
  • Monitored Secured Internet Protocol Network ( Confidential ) and maintained network architecture overlays and configuration settings utilizing Spectrum and GemX software suites
  • Managed the Marine Corps Air Station Cherry Point secured network as a Network Systems Administrator, which includes: switches ( Confidential and Enterasys), TACLANES (General Dynamics, HP Computers, Voice Over Secure Internet Protocol ( Confidential - Confidential ), Tandbergs (Secured Confidential Suites), and uninterruptable power supply (UPS) units within each building where Confidential is present

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