SUMMARY:

Around 9 Years of IT experience in all Software Development Life Cycle (SDLC) phases from requirement gathering to analysis, design, development, implementation and enhancement of projects in Salesforce.com CRM and JAVA. 5+ years’ experience in implementation and design of Salesforce.com CRM and Force.com platform with proficiency in using Java and Scripting languages as Salesforce Administrator and Developer. Facilitate communication between Business Owners and Development team to produce effective project outcome. Strong interpersonal communication, time management, process optimizations and Problem solving skills with detail orientation in the technology arena.

TECHNICAL EXPOSURE AND EXPERTISE

• Expertise in Configuring, Administrating, Implementing, and Supporting salesforce.com SFA applications based on Force.com Platform
• Extensive experience in salesforce.com Customizations, Data - loading, Integration and deployment
• Experience as business analyst working with Subject matter experts (SMEs) and documented them in a format that could be reviewed and understood by both business and technical teams.
• Experienced with Apex Classes, Apex Triggers, Batch Classes, Schedule classes And Test classes.
• Experienced with Visual Force pages using Standard Controller, Custom Controller and Extension Controllers
• Strong experience in configuring Chatter (Salesforce.com) in order to process secured data within the company.
• Writing Apex batches, Schedule classes by implementing interfaces to process large data sets
• Have in depth Knowledge and understanding of business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Implement data security/visibility rules using Sharing rules, configuring OWD (Organization wide default), create criteria-based and owner-based sharing rules across objects and sharing data to different set of roles.
• Designed and developed Test utility framework and used annotations @isTest, @testSetup and ensured to meet 75% of code coverage.
• Assisted on various CRM projects, developing charts, dashboards, entities, fields, forms, and views to meet defined requirements.
• Well versed with Mule ESB, created custom integrations to dropbox, google drive and box for pushing and retrieving different file formats.
• Created custom integrations to and from SalesForce to other cloud applications including complex transformations.
• Experience using Mule connectors like HTTP, SMTP, FTP, MQ, Salesforce and VM.
• Experienced with Sales Cloud, Service Cloud and Marketing Cloud Implementations.
• Used JIRA Agile for project management and bug tracking. Always willing to learn new skills to improve efficiency and increase knowledge base.
• Experience in Integrating Salesforce Data with 3rd Party Systems Using SOAP and REST API Web Services.
• Worked on Inbound and Outbound API messages and REST and SOAP Web Services.
• Exposure to Apttus and SteelBrick, developed POC's in Apttus CPQ and SteelBrick CPQ.
• Created custom integrations to and from SalesForce to other cloud applications including complex transformations.
• Experience in creating lightning components in Standard objects like Contact Accounts Etc.
• Implementation of Salesforce Health Cloud including Field Service Lightning, Service Cloud.
• Build Apps Visually with Lightning App Builder. Developed re-usable UI Components with the Lightning Framework.
• Experienced working on client-server framework of lightning components enhancing better performance of apps and accelerate their development.
• Customized and deployed new apps for mobiles using salesforce lightning.
• Delivering service everywhere through Field service lightning, omni Routing, Social Customer Service.
• Experience as web developer with a strong background working on open source technologies HTML, CSS, MySQL, JavaScript.

TECHNICAL SKILLS:

Salesforce Technologies: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, MuleSoft.

UI Web Technologies: HTML5, CSS3, XHTML, XML, JavaScript, AJAX, JSP, UI Concept Modeling/Wire framing, Toad.

Wire Frame Tools: Adobe Illustrator CS3

IDE, HTML Editor: Eclipse IDE, Notepad++, Adobe Dreamweaver, Edit Plus, JSfiddle, Webstrom, Tatastrom, Sublime text, Any Point Studio

Methodologies: Agile, Waterfall Model, TDD

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA

Salesforce/Lightning Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Integrated Workday Data Into Salesforce Using Mule connectors and Any point Studio.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visualforce pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lighting Pages and Record Pages.
• Worked extensively with lightning process builder flows, Connect API, Chatter and quick Action
• Altered existing Visual force to adjust to salesforce new Lightning UI encounter.
• Creating of Lightning Application using lightning component and SLDS.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Pittsburgh, PA

Salesforce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visualforce pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Boston

Salesforce Developer

Responsibilities:

• Proficient in using market products for automation, consumer engagement and marketing management
• Coordinated of-shore team of 8 members
• Developed many requirements using metadata and change set.
• Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process.
• Developed many applications using service max to automate operational planning.
• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications.
• Involving in doing unit testing by writing test classes and working with SIT and UAT.
• Working with writing SOQL and SOSL queries.
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Worked on developing customer portal for Developed an Application for portal users
• Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Hands on experience on service max for customer service and scheduling
• Created custom Visual Force page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs,S-controls, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential, Indianapolis

Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Implementation of Salesforce Health Cloud including Field Service Lightning, Service Cloud.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Experienced in working with VEERA CRM .
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Salesforce developer

Responsibilities:

• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Hands on experience in developing workflows, generating emails.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements
• Supported the data migration activities for migration of the data from various business sources with the support of Salesforce CRM.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension.
• Experienced in schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Involved in Agile methodology, Scrum that dramatically improved productivity and reduced errors.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.

Environment: Salesforce.com platform, Force.com IDE, Apex, Visualforce, Dynamic Visualforce pages, validation-rules, Workflow-rules, Trigger, SOSL, SOQL, Custom Metadata Types, JavaScript, Data Loader, Email Services, Security controls, HTML, Eclipse IDE Report, Dashboard.

Confidential

Java Developer

Responsibilities:

• Performed analysis and created UML diagrams, class diagrams and sequence diagrams using MS-Visio.
• Identified the Business Requirements of the project.
• Web application is developed using the Struts MVC framework.
• Used JSP to create login page, user profile, and account information pages.
• Wrote Custom tags and Tag Library Descriptor (TLD) for encapsulating dynamic functionality and used JSTL tags for populating data on the JSP.
• Developed server-side utilities using Java Beans, XML, and EJB.
• Developed Stored Procedures extensively used XPath for finding information in an XML document.
• Developed message driven beans (MDB)'s for receiving the messages from other systems.
• Developed DAO layer using JDBC and wrote several SQL queries to store and retrieve results from database.
• Apache Tomcat server administration.
• Developed Unix Shell Scripts to perform administrator related tasks.
• Used Java Swing for developing internal GUI applications.

Environment: Core Java, Swing, RAD, Servlets, JSP, Custom Tags, Structs, Java beans, EJB, JDBC, Oracle, XML, JMS, IBM Web Sphere, Net Beans, WSAD, Rational Rose, Unix, Shell Scripting.

Confidential

Java Developer

Responsibilities:

• Developed the user interface for registration using HTML, CSS, jQuery and AJAX.
• Responsible for technical planning, scheduling, design, implementation, testing, and post-implementation support.
• Implemented JavaScript for Form Validation, Document Behaviors, look and feel and maintaining consistency.
• Used Spring MVC, Spring Web, JSP, JSON, jQuery, JavaScript, Require JS,Node JS HTTP, CSS and HTML and ollowed W3C standard for the development of presentation layer.
• Ensured site design integrity and quality control consistency throughout the project’s lifecycle.
• Creation of wire frames and web templates from Photoshop documents. Developed interactive and dynamic flash survey tutorial.
• Worked on Twitter Bootstrap for HTML, CSS, and JS for famous User Interface components
• Worked with Object Oriented programming concepts such as inheritance.
• Responsible for checking cross browser compatibility and hence worked on different browsers like safari, Internet explorer, Firefox and Google chrome.
• Involved in Debugging, Design and Documentation.
• Upload the code and do necessary changes and test the application in server, if needed then fix the bugs and test again.

Environment: HTML, CSS, JavaScript, AJAX, JQuery, Apache Adobe Dreamweaver.