SUMMARY:

Seeking a progressively challenging position in Networking where my experience and abilities will be fully utilized. Preferred position should provide an opportunity for professional growth as well as advancement.

EXPERIENCE:

Confidential, San Antonio, Tx

Lead Solution Architect

Responsibilities:

• Providing migration support for Rackspace Hosting
• Providing assessments & inventory of customers 2K3 servers
• Migrating customers from 2k3 to 2008 or 2012 servers
• Using Microsoft Assessment and Planning for inventory
• Notifying Network Team of changes to Cisco Firewall ASA
• Supporting Microsoft Office365 Enterprise
• Daily morning meetings for planning of customer inventory and migration

Confidential, Morgantown, WV

Migration Engineer / Executive IT Support Analyst

Responsibilities:

• Providing Network / Software support for Confidential
• Planning and deploying Office 365
• Supporting users 24 X 7 for onboarding process Office 365
• Providing training sessions about Office 365 / SharePoint 2013 and Windows 7
• Building Certificate servers and configure
• Configuring servers GPO by DISA STIG
• Implementing ADFS, Active Sync, Active Directory for single sign - on
• Use AD FS to set up a federated trust relationship between servers
• Install AD FS web agent
• Use AD FS to create, populate and map claims
• Install the Federation Service Configure IIS to require SSL on both federation servers
• Supporting all executive 24X7 365 days for all issues
• Imaged IBM Proventia & Dell laptops, desktops in Win XP and Win 7 MS Office 2013, Confidential environment
• Troubleshoot HW / SW issues onsite and remotely
• Manage tickets using HEAT ticket system
• Setup and support remote access issues, wireless, Skype, VPN, etc.
• Setup of video Tele conference for all executive meetings in Morgantown

Confidential, Roanoke, VA

Win 7 Migration Engineer

Responsibilities:

• Worked on Confidential 's existing project & PC LAN team to migrate 1200 users from Windows XP to Windows 7 via MDT 2010 Server + WDS + WAIK tools.
• Daily duties included hardware setup, imaging IBM Proventia, and user data migration, application installation, troubleshooting and resolving common IT issues in a timely and accurate manner during the rollout, provide on-going support to the users during the life of the project, and assist in other project type work.
• Performed installation of users’ applications, troubleshoot and resolve any issues that might occur, transfer customers data, profiles, documents and settings.
• Verified all local printers are installed; ensure all network printers are properly mapped.
• Accessed Windows Server 2008 & Active Directory to disable, delete and update old objects on the server.
• Verified all new machines, objects, & roles have propagated and are in the right organizational units.
• Maintained inventory of all migrated desktops/laptops, hard drives, components and equipment.
• Accurately log rollout issues, on-going progress and provide daily reports to the project team.
• The technical tools used include Microsoft Windows Server 2003 & Server 2008, Windows Remote Desktop Protocol, RealVNC Enterprise Server, RealVNC Enterprise Viewer, SMS Remote Control, Active Directory, Citrix Management Console, Virtual Private Network (VPN), Cisco AnyConnect, Check Point VPN-1, PointSec Disk Encryption, BlackBerry Enterprise Server, Confidential ePO version 8.X, Confidential SafeBoot Whole Disk Encryption.

Confidential, Bethesda, MD

Network Analyst

Responsibilities:

• Provided support for Executives support at Confidential phone and desk side support
• Imaged Dell and HP laptops with XP and Win 7
• Utilized Remedy BMC ticket system, HP Openview and migration tools such as LanDesk SCCM, Altiris, Lite Touch & MDT
• Supported Win 7, XP, MAC operating systems and MS Office 2010, Confidential AV, Lotus Notes 8, MS Lync, and level II Exchange issues
• Troubleshoot and document all network issues, F5 load balance and Checkpoint Firewall
• Setup users and configure in Cisco Call Manager VOIP system and configure VOIP phones
• Installed and supported encryption software IronKey
• Monitored intrusion detection systems
• Monitored and configured Cisco Firewalls
• Worked with basic IP routing protocols BGP and EIGRP, MPLS
• Configured Cisco Routers/Switches (2600, 3600, 3700, 6500)
• Supported a wide range of wireless devices, BlackBerry, IPhone,Skype, IPad, etc.

Confidential, Washington, DC

Network Analyst

Responsibilities:

• Provided support for 1500 users and on-call remotely
• Created images on dell desktop and laptops, Using SCCM, Win XP to 7 and Office 2010, MAC
• Monitored servers for errors and apply fixes through SMS
• Monitored and supported wireless devices
• Document various issues in tickets system and work with vendors on issues
• Worked with basic IP routing protocols BGP and EIGRP, MPLS
• Configured Cisco Routers/Switches (2600, 3600)
• Setup users in Cisco Unity VOIP system and configure VOIP phones
• Utilization of migration tools such as USMT & Lite Touch
• Migrated users email and resolve email issues
• Supported network printers

Confidential, Washington, DC

Windows 7 Migration Tech

Responsibilities:

• Imaged laptops for users Win 7 and Office 2010
• Interviewed users for special requests
• Used MS Tools for migration such as Quest tools, USM, MDT, etc.
• Gathered users data and stored archives on DVD’s
• Supported and configured Novell and GroupWise 7 and Lotus Notes 7 mail and archives using Quest software for migration
• Supported user with any issues after migration

Confidential, Washington, DC

Cisco Engineer

Responsibilities:

• Installed and configured switches and routers for various Confidential
• Checked for connectivity issues

Confidential, Baltimore, MD

Desktop Specialist / NOC - Contractor

Responsibilities:

• Provided IT support for Confidential ’s ITIL base helpdesk, nights 12 hr. shifts, and on-call remotely
• Monitored LAN\WAN network using Spectrum, HP Open view and Ciscoworks
• Supported MS Office 2010 & COTS software, GroupWise & e-discovery, Adobe Acrobat
• Monitored and configured Checkpoint and Juniper Net screen Firewall
• Installed and configured Confidential ePolicy Orchestrator (ePO) version 8.X
• Updated change management documents, create and review submitted document
• Maintained and configured Windows servers 2000 and 2008 AD
• Migrated users from Windows XP to Windows 7 using SCCM on a Novell 6.X w/ Zenworks
• Maintenance of Linux servers and SQL databases
• Setup users for remote access and troubleshoot remotely using Remote desktop, WebEx, GoverLan, Dameware, Skype, etc.
• Troubleshot and configured email, MS Outlook 2003, 2007 & 2010
• Monitored ticket queue Remedy
• Installed weekly patches and fixes using SCCM
• Installed, configured and troubleshoot routers and switches, including Cisco Routers/Switches (2600, 3600, 3700, 6500, 7200, 7500, 7600)
• Setup users in VOIP system and configure VOIP phones
• Created user’s acct and mailboxes in AD 2000/2003 and 2008
• Setup and support Blackberries for users
• Troubleshot network problems, X.25, V.35, T-1’s, DS3’s
• Troubleshot routing protocols (RIPv2, EIGRP, OSPF, and BGP)
• Familiar utilizing Cisco Call Center, Cisco Unity, VMware LabManager, Xen Apps, HP Openview, Citrix, Landesk
• Imaged desktops, laptops, servers and test equipment
• Setup and configuration of wireless devices
• Resolved all virus/spyware tickets

Confidential, Washington, DC

Network IT Analyst

Responsibilities:

• Provided network support for Confidential
• Troubleshot customer’s desktops, laptops and servers, T1’s, VLAN
• Installed, configured and troubleshot routers and switches, including Cisco Routers/Switches (6500, 7200, 7500, 7600)
• Setup users in Cisco Call Manager VOIP system and configure VOIP phones
• Created user and mailbox accts
• Setup group policies
• Created images for site equipment
• Support Win XP, Vista, 7, Xen Apps, Confidential anti-virus, Groupwise
• Migrated over 300 users from Novell 5.X to MS Servers
• Monitored and setup equipment during shows
• Provided support on-call remotely for IT support
• Troubleshot LAN\WAN network issues using sniffers, protocol analyzers, netflow, routing protocols (RIPv2, EIGRP, OSPF, and BGP), etc.
• Monitored and configured Cisco firewall
• Setup conference room for video conferences
• Racked and installed servers
• Setup and activated Blackberries for users
• Monitored ticket queue
• Setup users for remote access and troubleshot remotely using remote desktop, Skype, WebEx
• Troubleshot and configured email, MS Outlook 2003, 2007, 2010 & Adobe Acrobat
• Installed and configured software Dalet, Wise Studio and AdminStudio and other COTS software

Confidential, Gaithersburg, MD

Helpdesk - Contractor

Responsibilities:

• Provided support for Confidential International ITIL base helpdesk Win XP & 7
• Provided support on-call remotely for IT support, using Citrix
• Troubleshot customer’s desktop, laptop and servers remotely, using HDX plus, WebEx, Remote, Desktop, etc.
• Setup and configured wireless devices, blackberries, etc
• Resolved helpdesk ticket’s by SLA’s, including virus and spyware tickets Confidential environment
• Imaged desktops, laptops and servers, using Altiris deployment software
• Created user’s accts and mailboxes in AD 2000/2003 and 2008
• Setup and configured MS Outlook 2003, 2007 & 2010 and Adobe Acrobat
• Monitored network using Confidential ’s
• Supported Dell workstations and servers

Confidential, Laurel, MD

Network Engineer

Responsibilities:

• Independently supporting several small businesses
• Setup and configured servers Windows 2003/2008
• Installed and troubleshot laptops, printers, software and hardware problems

Confidential, Baltimore, MD

Email Engineer - Contractor

Responsibilities:

• Provided short term email support for Confidential
• Remotely accessed desktop and laptops using PCanywhere
• Setup and configured MS Outlook 2003 & 2007 client for over 30,000 users
• Restored archives and other client settings

Confidential, Washington, DC

Network Engineer / Sr. Lead Tech - Contractor

Responsibilities:

• Created user’s accts and mailboxes in AD 2000/2003 and 2008
• Supervised eight( 8) technicians for helpdesk
• Installed weekly patches and fixes using ePO Orchestrator
• Installed and configured servers, desktops and laptops, printers, Mac’s, etc.
• Troubleshot and resolved helpdesk tickets by SLA’s (Heat)
• Installation and configuration routers and switches (Cisco Call Manager)
• Created Images for HP & Dell Severs, workstations and laptops using
• Configured clustering of servers in a Novell 8 with VMware environment Ghost 2003 (Windows server 2003, 2008 and Windows XP)
• Setup and configured wireless devices, network printers using Iprint
• Utilization of VMWARE, Novell 8, SMS and Citrix
• Installed and supported Dalet
• Supported GroupWise, Exchange and Lotus Notes users
• Setup users and configured VOIP phones
• Monitored ticket queue and assigning tickets, tasks, and EMC Clarion hardware

Confidential, Rockville, MD

Network Services Specialist II / NOC - Contractor

Responsibilities:

• Supported Confidential Data Center NOC tier 1 - 2
• Supervised 4 network specialist tech
• Troubleshot problems or escalate to the proper departments
• Troubleshot network issues CSU’s, DSU’s. routers and switches
• Experience supporting Cisco VOIP, including PoE switches, Cisco Call Manager and Unity Server/host based networking experience (MS Windows, UNIX, Citrix etc.)
• Maintenance of Cisco routers and switches 2000, 3000, 6000 series(Cisco and Nortel)
• Monitored network using Spectrum and HP Open view
• Monitored and configured Checkpoint, Cisco, Juniper Net screen Firewalls
• Maintenance and configured Windows servers 2000 and 2008 AD
• Maintenance of Linux servers and SQL databases

Confidential, Lanham, MD

Sys Admin / Migration Engineer

Responsibilities:

• Migrated users from HUD, from Lotus notes to MS Outlook 2003
• Use Common Migrate tool, to migrate users such as Quest tools, Altiris, USM etc.
• Troubleshot Lotus Notes 7 and Exchange users (Phone Support or Remotely)
• Monitored and configured Checkpoint Firewalls
• Configured Lotus Notes desktop client while users be migrated to exchange
• Troubleshot archiving issues with emailXtender from migration
• Use 2003 Active Directory to create and update user accts
• Implemented Group Policies
• Installed weekly patches and fixes using SMS and SMSS
• Installed and supported Final Cut
• Installed virus definition ( Confidential EPO and Symantec)
• Re-addressed network servers and printers
• Resolved Server tickets by SLA’s (Remedy)
• Provided support on-call remotely for IT support
• Created Image for HP Severs and Dell Servers
• Configured Exchange clusters and Blackberry servers
• Configured and troubleshot SANS issues
• Monitored systems using HP Open View and ISO
• Implemented backup procedures and installations, configuration ( Confidential )
• Monitored network using Confidential ’s and Cisco works
• Monitored EMC
• Monitored Linux servers and supported maintenance
• Experience using VMWARE, VB Scripting, Xen Apps
• Configured local outlook profile
• Configured DHCP

Confidential, Washington, DC

Network Engineer - Contractor

Responsibilities:

• Provided support for ITT for there Confidential contract.
• Monitored ticket queue and assigned helpdesk to 10 technicians
• Created user accounts, gave permission rights to users, created user share, setup network printers, created user home directory, Iprint
• Setup and configured wireless routers and NICS, blackberries, VOIP phones, etc.
• Created mail accounts, mailboxes, security groups with Exchange 2003
• Setup connectors, setup mailbox limits and permissions on mailboxes
• Setup online storage recovery
• Followed backup procedures using Altiris
• Setup new user workstations and laptops, Mac’s, etc.

Confidential, Columbia, MD

Sr. Tech Support Specialist

Responsibilities:

• Performed remote software installation/upgrade using Microsoft Remote Access Server
• Backed up and restored critical company information for customers.
• Used virtual private network or dial-up for login connection.
• Supported HR and Finance department
• Tested and diagnosed all the problems occurred during the installation.
• Performed file transfer; command shell, remote viewing of errors on the remote PC’s using PC Anywhere software.
• Answered incoming phone call of customer in timely manners.
• Resolved customer issues using available resources.