SUMMARY:

• Confidential is an experienced global IT/Telecom Executive with proven customer - centered, teaming, communication and management skills.
• Over 26 years of diversified experience as an information technology professional in management consulting, manufacturing, retail, telecom, distribution, and financial services. 17 years practical experience managing professionals through continual feedback, performing annual and project reviews, mentoring, coaching, developing training plans, tracking skills, and making recommendations for hire/termination.
• Confidential is particularly effective Confidential managing professionals utilizing object oriented analysis and design methods, project management tools and techniques, requirements gathering and analysis, and system testing. Proven ability to grasp new ideas, and concepts, to develop innovative process improvements.
• Capacity to functionally analyze systems, and develop practical and/or strategic solutions from a global business perspective, with very strong executive presence .
• Confidential I implemented IT solutions leading to savings of $6.7 million globally
• Delivered a $27M program involving the full-scale re-platform for Confidential
• Established and managed a $5.1M portfolio of web site programs, projects, and operations for Confidential Telematics while in the process reducing time to delivery by 12%

TECHNICAL KNOWLEDGE:

• SONET/SDH, Metro Ethernet, MSPP, VOIP, Cisco 15454, 7609, 15310, ICOM’s, Version One, SmartEdge800, Electrical Cross Connect, Lucent DMX, Cisco IOS, Optical Cross connect, Switches and routers, TCP/IP, SNMP, OSPF and MPLS protocols. Test equipment; Agilent, Smartbits, Sunrise. Data Formats: Gigabit Ethernet, SONET, SDH, ESCON, FICON
• CRM SiebeL, SAP CRM, FICO
• Oracle Confidential middleware
• Oracle Business Intelligence OBIEE
• Oracle E-business Suite
• Oracle Business Revenue Mgt
• SharePoint, Analytics, QuickBase
• Oracle BPM, ODI, BPEL, BRM
• Unix scripting, Informatica, CMMI
• Perl Scripting, Load-runner
• ERP, Top Team, ALM, PLM, Amdocs CSI. B/OSS, ASAP
• Eclipse, SQL, HL7, J2EE
• Primavera, Ecosys, Cognos
• Scrum Principles, Cognos
• Abi-Nitio, Oracle GL, EBS, MDM
• POS, Callidus, IQmetrix, eCDW
• Web-Sphere, Confidential concepts
• Quality Center, QTP (HP),
• ABI, Stream, IMM, IVR, CAPM
• Amdocs CRM, Niku, Crystal Rep
• ADW, ETL, BI, Agile Methodology
• Tio, GeoLink, Aspen, eSecuiritel
• Vantive,, Web 2.0, MS Office
• Project Management Methodology
• .NET, SQL developer, Jasper
• Putty, C, C++, Java. Amdocs
• JIRA, GreenHopper, Confluence

PROFESSIONAL EXPERIENCE:

Confidential

IT Delivery Manager (Agile)

Responsibilities:

• Manage and delivery Confidential solutions which include Advance analytics, data science and data visualization
• Manages project resources as assigned to improve process including communication, training and capacity management
• Drive business value and customer satisfaction with project collaboration and execution
• Manage cross functional/matrix-ed teams within Scrum methods
• Provide clear stakeholder visibility into the actual health of project based on budget, schedule and scope
• Continues to demonstrate superior program management skills leading multiples efforts in parallel. Delivered the following projects: ACS (My WiFi), HRR, Easy In, ICM, and POS with Confidential (EBI) standards
• Lead, mentor. optimize team efficiencies to meet/exceed customer solution and value
• Managed budgets for all projects within the +/- 10% variance standard. Total budgets (approx. $2.9 million), while ensuring EBI portfolio compliance
• Leverage PLM, PeopleSoft, Oracle, Golden Gate, OBIEE, PPM, Assured, Tableau, DAS, SAS, Remedy, Analytics tools
• Manage / communicate budget and issues on-time with a high degree of accuracy
• Build relationships and manage vendors for approx. 23 personnel across multiple organization structures in Confidential
• Drive business development with stake holders to showcase the power of business intelligence while improving the solution and value to stake holders
• Strong ability to digest organizational strategy and implement (disciple) on a tactical level
• Manage solution for the following platforms: OBIEE, Informatica, Tableau, Hyperion, PeopleSoft, ETL and infrastructure.
• Assist with solution delivery, while partnering with the business on technical delivery
• Leverage Advance Analytics to deliver predictive business solutions
• Execute on Agile principles and deliverables

Confidential

Global IT Delivery Manager

Responsibilities:

• Lead the global delivery of various productivity solutions and tools including SAP and SharePoint
• Managed development and roll-out of process supporting technology in alignment with business process improvement initiatives. Includes vendor selection, requirements gathering and implementation design.
• Managed project resources as assigned to the process improvement initiative including training and capacity management
• Manage regression and sanity testing effort for network infrastructure changes
• Managed resources and time used for various project completion (Scrum Master)
• Managed resources and budget for IT delivery for APAC, N America, Europe, Euro-Asia Africa Group, and Latin America
• Manages current suite of process modeling and assessment applications within the organization and vendor relationship.
• Orchestrated the deployment of resources (e.g., people, infrastructure, financial, informational) for Confidential (e.g., client, internal service providers) and third parties to ensure successful project completion

Confidential

Program/Project Manager (Scrum)

Responsibilities:

• Lead the Strategy/Technology/Executive Consulting business in IT/Telecom domain for Confidential /Aio Wireless
• Responsible for managing multi-million IT budget, financials, and supply chain 3 rd party engagements for customers
• Manage/define sprint velocity, cadence, cost, time and scope
• Manage collaboration, release, change mtg, backlog, daily scrum and retrospective
• Responsible for delivery and support of critical Aio/ Confidential applications which track customer experience
• Direct the engineering, planning, forecasting of the Eastern region of the US, while interfacing with IT partners like Ericson, Jasper Alcatel-Lucent, Cisco and Nokia.
• Directed the software development team responsible for tool and reporting development in support of the Aio Wireless National Account. Supervised staff of 4 employees and 5 contractors supporting the Aio/ Confidential team. Managed P&L for the software development and contractor contracts to assure corporate margins.

Confidential

Delivery Manager

Responsibilities:

• Responsible for managing Investment Governance Board while adhering to the Business Investment Framework and PMO
• Map client business processes, business requirements, manage client deliverables, troubleshoot and resolve issues
• Manage a portfolio of 25 active projects with a budget of $3.1 million with a 87% on time completion average
• Strategic Global Information Technology Management (Billing Systems) for Worldspan, Galileo and Apollo cores
• Ensuring implementation of the 2012 Tactical Revenue Initiative featuring the Agility Revenue Program
• Program delivery comprised of up to 12 work streams (sub-projects) including embedded software development, device hardware, middle tier application management, web development, billing and settlement systems, supply chain, reporting and all associated business process integration, and e-Ticketing implementations (Business Intelligence)
• Established and led Agile / Scrum software development practice as Scrum Master and Product Owner

Confidential, Alpharetta, GA

Global CRM/ERP PMO (Scrum)

Tools: Oracle BPEL, Fusion, BRM, OBIEE, e-Business Suite, GL, PLM, Hyperion, ODI, Confidential, J2EE, Clarity. EDI

Responsibilities:

• Responsible for planning, managing, implementing and SAP, CRM, Amdocs and ERP app development projects
• Balance documentation, risks, demos, planning, and execution
• Ensuring implementation remains aligned with strategic plan, and support global business strategy
• Partnering with global operational managers to document EDI and business processes
• Implementation, integration and design of a $2.2 million dollar 3PL enterprise level supply chain system
• Defining project plan to reflect business process while managing project to meet time, quality and cost
• Deliver large Oracle ERP, SAP, Amdocs implementation projects in a SOX regulated multinational environment
• Project teams of internal and consultant range from 9 - 22 people (onshore and offshore)
• Build comprehensive project plan, define project governance structure and control points while managing and motivating the project team. Manage mobile platform development for Mbrace product
• Communicate project status throughout the organization utilizing PM Methods and Scrum meeting (Scrum Master)
• Communicate project objectives, deliverables, responsibilities, dates and issue to stakeholders as required

Confidential, Atlanta, GA

Consult Manager (CRM)

Responsibilities:

• Led CRM Dynamics integration within Confidential, .Net Platform, SilverLight, eCommerce, Oracle environment
• Manage project plan and WBS for 5 in-flight projects. Manage Web Methods development process
• Monitored plan, execution progress to resolve variances and provide accurate communication to stakeholders
• System and integration testing with web platforms and online application for customer billing
• Consulted with solution project teams in order to develop solution designs which are compliant with the architecture and standards of the Company. Facilitate daily Scrum meetings. Develop and present weekly status to upper management
• Manage offshore team of 4 (India); functional and performance testing. Facilitate daily Scrum meetings