PROFESSIONAL SUMMARY:

• Over 9+ years of IT experiencewith strong programming skills including 6+ years of experience with salesforce.com as a Developer and Administrator.
• Experienced in all phases of Software Development Life Cycle (Investigation, analysis, design, development, testing and implementation).
• Experience in implementing Apex classes, Controller &Triggers, Custom Tabs, Visual Force Pages, Web services.
• Proficient in SFDC Administrative tasks like creating and maintaining Profiles, Roles, Users, Permission sets, Security controls, Shared Security Rules, Email Services, Approvals, Workflow Rules, Page Layouts, Reports, Dashboards, Tasks and Events.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Proficient in Data Migration and Integration from traditional Applications to Salesforce using Import Wizard, Workbench andData Loader Utility.
• Good experience in working on Eclipse IDEforce.com also with salesforce.com sandbox and production environments.
• Extensive knowledge and good working experience with the Lightning Process Builder, Lightning component framework, Events, Open source Aura framework, developer Console andworkflow tool.
• Expertise in integrating with the external application using SOAP and REST web services.
• Good working knowledge on Salesforce Sales Cloud, Service Cloud and Custom Cloud.
• Hands on experience working with HTML, XML, CSS, JavaScript and AJAX.
• Involved in End to End testing and gathering requirements to feedback from business users.
• Experience in Integrating Salesforce.com software with 3rd party solutions, setting rules and parameters for various vendors access to the database.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Excellent written and verbal communication skillsto keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

TECHNICAL SKILLS:

Sales Cloud: Accounts, Contacts, Opportunities, Contract, Forecast, Products, Salesforce Automation.

Service Cloud: Cases, Solutions, Ideas, Customer portal, Email to case, Web to case, Knowledge base.

Custom Cloud: Custom Object Development, Customer Portal, Sites.

Force.com Tools: Workbench, Eclipse, Force.com Eclipse, Force.com Explorer, Apex Data Loader, Force.com Platform

SFDC Standard Object Configuration: Accounts, Contacts, Opportunities, Reports, Dashboards, Campaigns, Contracts, Cases, Solutions, Page layout Customization, Field Level and Object Level Security, Role Hierarchies, Sharing Models, Workflow.

Customization Skills: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Visualforce Pages, Visualforce Component and Controllers, Salesforce1, SQL, SOSL, SOQL, HTML, Sandbox Management, Web Service like SOAP and REST.

Data Migration Skills & Tools: Salesforce.com Data Loader, Salesforce.com Import Wizard, Data Migration.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, Illinois

Salesforce Developer and administrator

Responsibilities:

• Interacted with various business team members to gather and documented the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centres and their sales teams
• Created Custom Objects and defined lookup and master - detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business user groups and business centres.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, automatic case generation and their escalation to call centre representative, and generated email alerts for quick issue resolution.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creatingWeb Forms and processing the data in SFDC with the extensive usage of Web services API.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Atlanta, GA

SFDC Developer

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Analysed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
• Developed various Custom Objects, Tabs, Validation rules, Reports and Dashboards.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Creating lightning components frame works, Events and firing lightning events from non-lightning code.
• Used Open Source Aura Framework, which enables to build apps completely independent of data in salesforce.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox, Eclipse IDE Plug-in.

Confidential, Texas

Salesforce Administrator

Responsibilities:

• Involved in the business analysis and requirement gathering of the Confidential and configuration.
• Development of various Automation Services over SFDC using workflows, Apex.
• Used the Unit test process that verify the Apex code works properly during development.
• Setup up SFDC to automatically perform procedures and processes based on your organizationsworkflow.
• SFDC automation for accounts, contacts, opportunity management of the application.
• Used the Force.com explorer to build and test SOQL and SOSLqueries.
• Implemented Data Migration between different environments like sandbox and dev environment.
• Interactions with External Systems using Salesforce of consuming external web services.
• Managed and implemented the SFDC security including security and sharing data, configuring securityfutures
• Development and support production implementation and resolve issues update appropriate systems.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, automatic case generation and their escalation to call centre representative, and generated email alerts for quick issue resolution.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Win-XP, Java Script, Apex API, Apex, Eclipse, force.com SDK, Apex Data Loader& Explorer.

Confidential, Raleigh, NC

Salesforce Developer and administrator

Responsibilities:

• Involved in the preparation of the requirements, low level and high level design of the application.
• Prepared the data modal design document which includes standard and custom object relationships.
• Involved and Prepared requirement analysis, designing and developing of the dealer grouping module.
• Involved and implemented SFA, configuration, Dealers, Contacts, Territory management, Commitments, Metrics, Workflows, Validations Reports, Dashboards, and Dealer Grouping.
• Uploaded hierarchical data using data loader Including dealers, contacts, territory, zip to territory mapping.
• Implemented and configured command line data loader to export and purge the commitment metrics data.
• Setup/ enhancement salesforce mobile data sets with the mobile administration console.
• Developed the Apex, Visual Force pages as part of the POC to display all the dealer groups with related list.
• Implemented Data Migration between sandbox and production for dealer grouping after system testing/ UAT.
• Used the Force.com explorer to build and test SOQL and SOSL queries.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.

Environment: Win-XP, SFA, Configuration, Workflows, Visual Force, Apex, Web Services, Triggers, Validations, Data Loader, WSDL.

Confidential, Chicago, IL

Java Developer

Responsibilities:

• Part of 10-member team which is involved in development and implementation.
• Worked on MVC design pattern and Struts 1.1 framework for the project.
• Worked on JDBC, Java Beans, JSP, HTML, JavaScript, Java Swing.
• Used DB2 as RDMBS for application.
• Enhancement of VIS site that was developed in VB.
• Configured and deployed the application packages on application server as and when developed during development phases performed unit testing for the module assigned to me.
• Was responsible for the defect fixing of the application.
• Have used Visual SourceSafe tool as a Version Control tool for source code files.

Environment: Java, Java Swing, JDBC, JSP, Servlets, HTML, VB 3.0, JavaScript, CSS, Java Web Server, DB2, Windows NT, JBOSS, Visual Source Safe.

Confidential

Software Engineer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures .
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, J2EE, jQuery, JSP, Servlets, Java Beans, JavaScript, HTML, DHTML, XML, Windows XP.