SUMMARY:

Management and IT professional with technical and functional experience while leading and executing projects in system implementations, end - to-end design, conversion, and production support. With 15+ years of experience in telecom, media, and other industries, skilled in blending business and technical expertise, industry knowledge, and industry best practices.

SKILLS:

• Solutions Architecture, System Integration, Highly Collaborative Environments
• Project Management, Business Analysis
• International experience and languages: English, German, Portuguese, Spanish

TECHNICAL SKILLS:

Environment: s: Windows, Windows Server, UNIX, MacOS

Applications: MS Project, MS Access, MS PowerPoint, MS Excel, MS Visio, MS Word, MS SSRS, IBM ReqPro, OpenALM.

Database: Oracle SQL, PL/SQL, Transact SQL, MS Access, SQL Server, Artesia Digital Asset Management

Languages: WSDL, XML, XML schema (XSD), Visual Basic, Java, C

Platforms: Microsoft .NET

EMPLOYMENT HISTORY:

Middleware Architect Consultant

Confidential, Bellevue, WA

Responsibilities:

• Define and design middleware services for a vendor managed Business Support System (BSS) application stack Confidential .
• Align middleware interfaces for front end consumer application and backend functional design with business requirements and overall strategy and roadmap. Streamline end to end design and eliminate redundancies.
• Represent Confidential in Collaborative Solution Design sessions to validate integration between internal domains and external partners, identify and resolve gaps on business requirements, business processes, and technical implementation, and identify improvement opportunities.
• Facilitate and drive resolution of issues. Work closely with all stakeholders.
• Lead design team, establish and monitor delivery processes.
• Work closely with development on implementation of design. Iterative development approach using Agile like approaches.
• Middleware exposes over 100 interface service oriented operations (SOA) from 4 major domains pertaining to the Confidential BSS stack covering product catalog, order negotiation, order management, fulfillment, billing. Services are consumed by internal and external channels: Web, Retail, Customer Care.

Business Solution Architect, Project Manager

Confidential, Chicago, IL

Responsibilities:

• Captured business requirements and co-authored technical solution approach in the service delivery and provisioning space for a large multimillion dollar process and technology transformation initiative.
• Facilitated and lead integration solutions of multiple IT systems supporting Wireless, VoIP, IP-PBX, data services, webhosting with single ordering, coordinated service delivery and provisioning, as well as converged billing. Aligned solution with business requirements, strategic vision, and architectural feasibility in existing ecosystem.
• Supported business process documentation using workflow diagrams, including processes for Sales, Ordering, Service Delivery, and Customer Care.
• Support User Acceptance Test (UAT) in test case creation, report and drive resolution of defects.
• Project Management Office member on large IT projects for Small Business market.
• Managed workstream within complex multi-year deployments with 50+ applications and widely disperse IT teams and a multimillion dollar budget.
• Reported progress, fostered timely delivery of artifacts, coordinated change management, issue resolution, escalations, and compliance with Confidential &c software development process.
• Concurrently Lead Project Manager for smaller projects. Supervised, guided, and motivated a team of local and off-shore resources. Responsible for full software development lifecycle, schedule, budget and risk management.

Senior Business Consultant

Confidential, Chicago, IL

Responsibilities:

• Advised functional tracks through the vendor selection process and high-level requirements capture for the replacement of BSS/OSS systems Confidential a regional wireless carrier. Guided teams through creation of requirements documentation and the opportunity of people and processes changes along with technology.
• Coached teams through preparation of RFP questionnaires, pilot sessions, development of use cases, identification of gaps, and definition of mitigation strategies.

Business/Technical Analyst

Confidential, Carlsbad, CA

Responsibilities:

• Executed configuration and implementation of Confidential ’s customer care and billing system, SSRS reports.
• Agile Development methodology, .NET framework.
• Captured as is and to be processes, conducted detailed gap and scoping analysis and researched for solutions.
• Managed review and sign-off of deliverables.
• Conducted installations on multi-tiered environments.
• Performed upgrades of releases Confidential the end of every Confidential .
• Trained client on test and production environment setup.
• Authored Installation and Maintenance guides.

Senior Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Facilitated requirements gathering sessions for a mobile shopping platform upgrade.
• The platform enabled mobile subscribers to purchase or rent applications and ringtones.
• Tracked and managed the execution of pilot and parallel testing activities for sales quota system implementation.

Senior Consultant

Confidential, Chicago, IL

Responsibilities:

• Lead Solutions Architect Confidential order to cash process and systems implementation for a consumer VoIP solution integrated with messaging system.
• Configured asset and inventory management for an operations and management portal implementation Confidential an Internet Data Center offering platform collocation, web hosting, and managed services.
• Managed and executed systems and processes migration resulting from a spin-off of Travel Channel from Discovery Channel. Tracked progress, defined scope and managed alignment with program objectives and timelines.
• Coordinated converted data audits and post live support Confidential a billing conversion and integration with CRM order capture via Tibco middleware Confidential .
• Determined and implemented conversion strategies Confidential billing system conversion from a mainframe legacy system with 1.4 million mobile subscribers Confidential

Senior Technical Analyst

Confidential, Atlanta, GA

Responsibilities:

• Implemented, optimized, and supported Confidential ’s Confidential and Confidential billing and customer care systems Confidential multiple middle tier carriers.
• Baseline configuration Confidential start up wireless carriers.
• Production Support Confidential client site, managed and investigated defects, managed client.
• RFI/RFP responses for new and existing clients. Proposed technical solutions for enhancements.
• Designed SQL, PL-SQL scripts, Unix Shell scripts for functional and performance testing.