Manager Resume

SUMMARY:

High - energy, confident professional with an infectious enthusiasm for technology.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows 7, Windows 10, Windows 2008/2012 Server, Centos OS, Mac OSX

Software: Microsoft Office Suite, Mozilla Firefox, Google Chrome, Servicenow, Connectwise (Ticketing System)

Certifications: CompTIA A+, ITILv3 Foundation Level

WORK EXPERIENCE:

Manager

Confidential

Responsibilities:

Provide Help Desk support on new hardware, operating system and workplace productivity software - Level 3 audio conferencing, Mac support, MaaS 360 enrollment for mobile devices, Skype for Business to over 2500 Staff Members
Provide application support on cloud computing solutions which include Box.com, O365, OKTA, Salesforce, ServiceNow and Workday.
Provide application support for internal and custom-developed applications which fuel the selection, admission, and training of our teaching corps
Work with IT project teams during planning and execution phases. Exercise judgment on behalf of users in developing test scenarios and performing application and workplace productivity tool testing.

Help Desk Associate

Confidential, New York, NY

Responsibilities:

Provide computer help desk support via telephone and in person to 100 end-users per week
Perform diagnostics and troubleshooting of system, hardware and software issues.
Create helpdesk documentation with step by step instructions on problem resolving techniques
Provide support for AV\Malware updates and backups
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Create user accounts and assign group rights using Microsoft server tools (ADS) Active Directory
Awarded for “Embracing Technology” and “Most Passionate” 4 times is 2 years

Help Desk Intern

Confidential, New York, NY

Responsibilities: