SUMMARY:

• Software Developer professional with over 20 years of experience in all phases of the SDLC.
• Successful implementations in multiple business domains including Financial Services, Insurance, and Healthcare Payer on multiple infrastructures .
• Extensive expertise with the integration of CRM packages (Salesforce.com and Pegasystems), BPM/Rules systems, and other peripherals (IVR, CMS, etc.) with Legacy systems using commercial Integration and ETL tools (e.g. MuleSoft, Informatica, IBM Websphere, POJO, etc.) to support both front and back office business operations such as Sales, Customer Service, Collections, Disputes, Payments, and Fraud R&I.

TECHNICAL SKILLS:

Development Languages: Salesforce.com (APEX, Visualforce (Classic and Lightning Experience), App Builder, etc.), Pegasystems Confidential, Java, C/C++, Web (JavaScript, HTML, CSS, JSP, etc.), .Net (C#, VB, and ASP), PHP, Linux/ UNIX shell scripting, BPMN/BPEL, Postscript, COBOL, and Assembler.

DBMS Software (tools): Oracle, DB2, SQL Server, Sybase, MySQL, ORM (Hibernate, iBatis).

Web Service protocols (SOA): SOAP/WS - * (Java and C++), REST (RAML, Swagger).

ETL/Middleware/SOA Appliances/Tools: MuleSoft ESB, Informatica, IBM Integration Bus (formerly WMB), WebSpehere MQ, WebSphere DataPower, TIBCO BusinessWorks.

Application Servers: WebSphere, Weblogic, Tomcat.

TP/Messaging software: Tuxedo, WebSphere MQ, TIBCO, CICS.

SDLC Methodologies/Models: Agile, TDD, BDD, Waterfall, On-shore/Off-Shore

Automated testing tools: Various xUnit testing suites, Selenium, shell scripts.

Configuration Management/Build/Continuous integration, Development tools: Eclipse, IntelliJ, Visual Studio, VIM, Jenkins (Hudson), Travis, Chef, Puppet, Git, SVN, VCS, AWS CodeCommit, Maven, Ant.

Rules Engines: Pega, FICO Blaze Advisor, IBM ODM (formerly ILOG).

PROFESSIONAL EXPERIENCE:

Confidential

Software Consultant & Principal

Responsibilities:

• Enterprise Software Consultant with expertise integrating and customizing CRM packages (e.g. Salesforce.com, Pegasystems, MuleSoft, etc.) with Legacy systems for numerous clients.
• IT Consultant to small business and non-profit organizations. Consulted clients on System Administration, Data Cleansing and Migration (aka ETL), declarative application customization and workflow automation activities. Emphasized client self-service and integrating internal CRM processes with social media, COTS, and SaaS/PaaS/IaaS (e.g. Salesforce.com, AWS, GCP, etc.) solutions to limit infrastructure and maintenance costs.
• Mobile application solutions (Hybrid, iOS, Android, Salesforce1, etc.) leveraging COTS OOTB functionality whenever possible.
• ISV development of Lighting Platform components and applications on the Salesforce.com AppExchange.
• Maintenance and development of commercial and residential real estate properties.

Confidential

Senior Developer/Architect

Responsibilities:

• Developed system enhancements and performed maintenance using Java, Pega and other third-party integration tools while supervising off-shore teams.
• Recommended exceptions to the Enterprise Architecture for high-level projects.
• Reviewed and approved medium architectural designs.
• Communicated the Enterprise Architecture strategy and direction to both management and systems related teams.

Confidential

Senior Application Developer

Responsibilities:

• Worked with Concordia Dental SME’s in developing the Dental Advisor Review System to (DARS) automate the handling of imaging, dental assistant, and doctor/dentist review data remotely allowing off-site work.
• Developed in Confidential 7.x with Java interfaces to many Legacy systems.
• Upgraded the Concordia On-Boarding Engine (COBE) from Confidential 6.x to Confidential 7x.
• Converted UI controls to support HTML 5 and converted interfaces to Legacy systems from POJO to REST services.

Confidential, Madison, WI

Application Developer

Responsibilities:

• Enhanced Legacy Java applications using Spring Boot microservices and MuleSoft flow/ESB tools to improve application performance, reliability, and ease of maintenance.
• Resolved production support issues including code and data problems stemming from product enhancements and new client on-boarding.

Confidential, Omaha, NE

Java Contractor

Responsibilities:

• Enhanced existing mainframe solutions with Java based solutions.
• Integrated the Blaze Advisor business rules engine into Java applications and enhanced applications developed in IBM WebSphere Portal.
• The use of these third-party products allowed a great deal application maintenance and customization to be performed by Business Analysts easing this burden from the development staff.

Confidential

CRM Solutions Architect

Responsibilities:

• Wrote custom code with Java and Pega that Integrated the Broker Express product with Optum StepWise rating system to automate the rating phase of the underwriting process.
• Automated the sales process by integrating with SaleForce.com systems. Integration work included mapping Legacy data to Salesforce.com objects for use in Sales Cloud applications.
• Integrated the Broker Express product with external partner systems of record (TriZetto Facets and Benefitfocus) with XML messaging using TIBCO BusinessWorks.

Confidential

Staff Software Engineer

Responsibilities:

• Developed Java EE interfaces (POJO) with custom Confidential connector rules enabling applications to communicate with the backend of Confidential Domain Services.
• Worked with Global Operations SME’s and Product Owners in the development and enhancements of the Compass Customer Service ( Confidential 6.3 with CPM framework), Compass Disputes ( Confidential with the Smart Disputes framework), and Compass Risk ( Confidential ) applications to replace Legacy applications.
• Harvested business rules from Legacy C++ and Java code for use in the Compass (Pegasystems) portfolio.
• Won Confidential Hack-a-thon Innovation award for generating source code from XML documents to automate the development process of POJO connectors to Confidential Domain Services. These connectors could be used from third-party systems such as Pega or Salesforce to access Legacy data.
• Served as an interim Scrum Master at the beginning of the Confidential Agile Transformation process. Duties included the facilitation of daily standup, sprint planning, sprint retrospective meetings and in-sprint coaching to the team. Ensured the Agile project management tool (Rally) was properly updated by the team for proper tracking and reporting to management.

Confidential

Consultant

Responsibilities:

• Implemented the Confidential Healthcare Payer framework to support the conversion of Confidential MN claims processing system to the HIPAA 5010 standard.
• Maintained and enhanced the integrations with numerous Confidential MN Legacy and partner systems (e.g. Salesforce.com) using WebSphere SOAP based integration tools (Message Broker, IIB, etc) to consume/convert external message formats to XML for consumption by the Confidential based claims processing system. Integration work included mapping Legacy data to Salesforce.com objects for use in Sales Cloud applications.
• Facilitated the communications between the IBM Confidential off-shore development team and the Confidential MN Product Owners and stakeholders.

Confidential, Schaumburg, IL

Senior Consultant

Responsibilities:

• Worked with client line of business managers, subject matter experts, business analysts, and developers during all phases of the SmartBPM implementation methodology.
• Duties included developing client staff knowledge of various aspects of Confidential including Process Flow, SmartShapes, Services and Connectors, Agents, Reporting, Routing, Ruleset Versioning, etc.
• Assisted clients with Confidential software upgrade issues such as knowledge of new software features and conversion of existing work items ( Confidential 4.2 to 5.x).

Confidential, Omaha, NE

Senior Programmer Analyst

Responsibilities:

• Development and maintenance of a bankcard management system. Visual C++ and VB6 applications, Unix C++ Unix server applications, and J2EE XML parsers. Interfaced with Oracle, a Kodak imaging server, EDI exchange with Visa/Mastercard Legacy systems, and FNB Legacy systems.
• Built client GUI applications to support customer service, chargeback, and Visa/Mastercard business units.
• Supported all applications during the Oracle upgrade.
• Server applications included C++ and Java, J2EE XML parsers for EDI exchange with MasterCard/Visa Legacy systems and an Oracle (Pro*C) databases.

Confidential, Omaha, NE

Web Services Developer

Responsibilities:

• Development of Web Services enabling access to corporate data stores.
• C++ component development for a service oriented architecture on UNIX and Linux servers
• .Net (C#, VB, and ASP.Net) client application development using SOAP, XML, and MQSeries
• Developed a web based user interface using PHP, HTML, and shell scripts.
• Developed various reports using Brio Intelligence software.