SUMMARY:

• With a degree in Business Marketing, I am a dynamic and accomplished leader, having 19 years’ career experience.
• Confidential published an article detailing my profile, projects, and accomplishments.
• I am the creator of " Confidential ", a mobile application for the iPhone / iPad, providing companies with parts identification, re - stock / supply and procurement capabilities.
• I am a Confidential Certified Administrator.
• I served as the Salesforce Architect and led a successful Confidential CRM integration project by analyzing business requirements and processes and defined a solution that met the business goals and objectives.
• Experience collaborating with business analyst and stakeholders - creating screen mock ups, establishing the requirements, and translating them into technical designs.
• Served as the administrator, developer, trainer, and subject matter expert of Confidential CRM. Deep knowledge of Salesforce and the interoperability between all objects.
• Responsible for training users on the proper use of the Salesforce application.
• Having a passion for improving user experience, I have led three successful website development projects.
• All websites contained features that were "first to market" which established the leader role in e-commerce with-in the market it served.
• As the leader of a business unit, I have established a strong foundation through the development of a repair management network of service vendors resulting in increased product availability and shortened lead times. In conclusion, having excelled in many different aspects of a business, I am a cross-functional professional that is fully capable to deliver results in multiple aspects of a business.

PROFESSIONAL BACKGROUND:

General Manager

Confidential

Responsibilities:

• Confidential continued integration, administration, development, and user onboarding. Ability to understand the business and identify business needs. Deep knowledge of Salesforce and the interoperability between all of the objects. Proficient with the design, configuration, customization and implementation of Salesforce and 3rd party applications. Create new custom objects, workflow rules, reports and dashboards as necessary. Monitor nightly data imports from SAP for integrity and correct issue’s if necessary. Interface with user community as necessary.
• Conduct Salesforce user training and adoption. Through collaboration with department managers, I developed a training curriculum to onboard users based upon the user’s specific role, detailing the necessary processes and activities required by the user. Training was provided either in a large group setting, in person, or via video conferencing or desktop sharing software. Training materials included PowerPoint presentations and live demonstrations requiring user participation. Ensured user adoption by identifying those who were lacking activity, as measured through login and activity analytics, and provided additional training as needed.
• Website administrator. Responsible for all webpage development and functionality. Developed Confidential cases and solutions to work in conjunction with the website chat feature.
• Responsible for all Marketing (brochures, emailers via Salesforce & Constant Contact, webpages, etc).
• Expert level experience with Microsoft Office Applications including PowerPoint, Word, Outlook, and Excel (formulas, macros, visual basic, etc.)
• Created a reliable repair management business unit by creating a network of external vendors. Utilizing lean principles, established processes and communication to integrate external vendor services allowing for order management and tracking.
• Increased range and depth of rotable pool through vendor relationships and agreements.
• Utilize SAP for ERP system. Weekly MRP report driving purchasing via min / max values.
• Stabilized inventory by implementing min / max stocking / procurement strategy, considering component lead times and current availability. Doubled prior year in total units sold due to stabilized supply chain.

Business Director

Confidential

Responsibilities:

• Project leader for website development team. Analyze the business, I determined the requirements and business processes based upon existing infrastructure and business goals. Provide guidance and support to both internal IT team as well as external, off shore, 3rd party web development company. Overcame technical limitations of existing infrastructure to deliver intuitive website. Serve as website administrator. Responsible for all content, graphics, and functionality. Website feature “In-stock” alerts allow demand reporting for supply chain planning. Integrated website with Confidential Service Cloud leveraging Salesforce Chat with Cases and Solutions. API’s website is considered by its customers to provide the best user experience in the market it serves. Provide user training to website administrators and chat operators.
• Project leader for Confidential CRM implementation team. Analyze business requirements and processes in determining solution. Led weekly meetings assigning tasks and evaluate progress. Provide Confidential application and interface design and build, test and deployment. Developed many custom applications including a product configurator to assist users in meeting customer requirements.
• Rolled out Salesforce application to the entire workforce, providing role based training on the proper use of the CRM. Manage and provide continual improvement of the user onboarding and adoption process as well as the role-based training process. Continually serve as the administrator, developer, trainer, and subject matter expert.
• Manage the day to day operations of API’s North Texas call center.
• Responsible for all Marketing (brochures, emailers via Salesforce & Constant Contact, webpages, etc).
• Expert level experience with Microsoft Office Applications including PowerPoint, Word, Outlook, and Excel (formulas, macros, visual basic, etc.)

Vice President

Confidential

Responsibilities:

• Accountable for sales and marketing, supply chain and operations.
• Developed, integrated, and maintained intranet site to provide up to date communications including daily sales revenue and weekly / monthly goals. Intranet also tracked employee PTO and provided scheduling.
• Defined the process and developed workflow management system (software) for our Calibration business unit. Provided tracking and scheduling capabilities.
• Developed a tiered supply chain strategy resulting in stabilized inventory meeting product demand.
• Established new sales opportunities and revenue sources through the development of new distribution channels.
• Created new product line, “Grab n Go” multi kits which reduced older excess inventory.
• Designed and developed “ Confidential ”, a feature rich iPhone / iPad app that assist customers in identifying and stocking products resulting in increased customer engagement and sales. The mobile application included the product catalog with search functionality. Was instrumental in the sale of the company.
• Developed a digital catalog template allowing internal product managers to create product catalog pages dynamically, thereby reducing catalog development project cost eliminating the need for outsourcing expensive graphic development companies.
• Direct all Marketing. Manage and / or develop all written and graphic communications such as press releases, emailers, and brochures.
• Expert level experience with Microsoft Office Applications including PowerPoint, Word, Outlook, and Excel (formulas, macros, visual basic, etc.)

Manager of Business Development and Technology

Confidential

Responsibilities:

• Established a dealer website program where authorized product resellers can obtain a cost-effective e- commerce website, inclusive of all products and services that are distributed by my company.
• Network Administrator for call center. Proficient with Exchange, SQL, Microsoft Dynamics AX (ERP), Active Directory, Nortel Meridian telephone system, firewall and various networking equipment.
• Website administrator. Responsible for all website content and graphics.
• Developed printed product catalogs consisting of all products and services that were included in the company’s product portfolio.
• Direct all Marketing. Manage and / or develop all written and graphic communications such as press releases, emailers, and brochures. Manage and prepare all aspects of tradeshow events, from booth selection to transport, attendance and completion.

Senior Sales Engineer

Confidential

Responsibilities:

• Manage international team of VAR’s and Reps.
• Subject matter expert of fiber optic SONET / SDH multiplexers OC-3, OC-12, and OC-48.
• Create solutions and prepare technical requirements documents that include technologies such as, OC-3, OC-12, OC-48, Gigabit Ethernet over SONET, T1, DS3, Video, RS232, 422, and 485.
• Instructor of product training course; perform staging, provisioning and troubleshooting as necessary.
• Assisted in the fiber optic backbone design and implementation of the following; Alaska Pipeline, Olympic Pipeline, light rail systems in Singapore and Taiwan, traffic systems in Ohio, Texas, New York, and Florida.

Senior Sales Engineer

Confidential

Responsibilities:

• Subject matter expert of ATM broadband data solution. Prepared solutions that implemented ATM technology for site to site or multi-site data transfer requirements.
• Instructor of product training course covering many data solutions such as DSL, Frame Relay, and ATM cell technology.
• Provide post-sales support, conduct customer site-surveys, and coordinate with internal and external resources to insure solution accuracy.

Senior Technical Applications Consultant

Confidential

Responsibilities:

• Team leader and subject matter expert of voice and data product offering; T1’s, POTS circuits, Digital / Analog Trunks, ISDN and DS3.
• Provide product training, create solutions, and prepare proposals in support of various sales teams.
• Determined financial feasibility of non-standard customer requirements and provide methods of implementing solutions in a cost effective / profit driven manner.
• Identify and resolve process errors that result in lengthy turn-up intervals for customers.