Information Technology Instructor Resume Washington, DC - Hire IT People

SUMMARY:

Information Technology Instructor with 2 years of experience teaching Microsoft Office Specialist certification courses in addition to providing tutoring for the CompTIA A+ exam.
Provided career training in addition to mentoring teenagers and young adults pursuing a career in IT.
Technical skills include master skill level in Microsoft Office, troubleshooting, and hardware/software installations.
Excellent communication skills, both written and oral.

TECHNICAL SKILLS:

Experience using BMC Remedy ticket based system
Experience using Active Directory (Password resets, Software installations and updates)
Expert in Microsoft Office 2013
Expert in Microsoft Office 2010
Network printer installations
OSI Model
Used remote access to perform troubleshooting when needed
Excellent interpersonal and communication skills

EXPERIENCE:

Confidential, Washington, DC

Information Technology Instructor

Responsibilities:

Daily instruction of IT skills including help desk, network administration, database administration, and web development.
Daily instruction of Microsoft Office Specialist 2013 courses as well as Internet and Computing Core certification courses.
Coach and facilitate awareness of customer service and phone support skills.

Confidential, Capitol Heights, MD

Bus Operator

Responsibilities:

Drove a company non - revenue vehicle in a safe, courteous, and reliable manner throughout the contracted service area within a daily assigned time schedule.
Assisted in the boarding of passengers with physical and/or mental disabilities.

Confidential, Mitchellville, MD

Dedicated Aide

Responsibilities:

Provided individualized behavior and academic support to improve students' achievement of individual academic and behavioral goals.
Kept the faculty and staff, and family informed of progress and challenges regarding the student.
Assisted and supervised young children with personal health, meals, and other daily activities.

Confidential, Largo, MD

Help Desk Technician Volunteer/Intern

Responsibilities:

Provided help desk support for all of the agencies, departments, and branches in the Confidential 's County government.
Responded to telephone calls, emails from a Confidential Remedy ticket-based system, and walk-in requests for technical support.
Solved technical issues and communicated solutions to customers.