Senior Program Analyst Resume

SUMMARY:

Thirty two years of progressive experience in computer operations and information system environments with superior communication and management skills

TECHNICAL SKILLS:

PC upgrades, including memory and hard drives
Smartboard and Polycom video installation and support
Windows server 2008, 2012, Windows 7, Windows 10
Office 2010, 2013, Office 365
Footprints for call tracking
Cisco VPN
Sophos Encryption
Entrust, Dameware, VMware
Active Directory and SCCM

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program Analyst

Responsibilities:

Saved the medical department $10k a month by implementing a remote transcription service via digital recorders and Sony recording software uploading to 3rd party servers encrypted for HIPPA compliances
Installed and maintained Phillips Excelera software on Windows 2003 servers, two archive servers, and two ultrasound machines for the Cardiology department
Delivered real - time support to sensitive medical equipment for doctors tending patients hospital-wide
Worked closely with vendors for Olympus server for Gastroencology and Endoscopy
Implemented, serviced and managed Windows 2003 servers, four desktops, and 12 virtual desktops for Hemoncology doctors and staff
Installed and managed Pace Art servers to remotely monitor patients with pacemakers
Responsible for purchase of all software and hardware for the hospital

Confidential

Lead Deployment Analyst

Responsibilities:

Upgraded 3,000+ desktops from Windows 3.1 to 4.0, including all hardware and software installs and Confidential upgrades for Confidential
One of three selected for an elite team to upgrade executives in corporate DC office

Confidential

Production Supervisor/Lead Operator

Responsibilities:

Independently managed eight employees for job execution and quality control of various computer programs
Effectively troubleshooted and executed night shift problems and streamlined communication to daytime management and programming community

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