TECHNICAL SKILLS

HTML; HTML5; CSS; Javascript; PHP; ActionScript; XML; Ruby; ASP.NET; Apex; Visualforce; JQuery; Bootstrap frameworkk MySQL; Apache; Linux; PHP; LAMP; Wordpress; Drupal; Joomla ; Google Analytics; Google Adsense Salesforce; SugarCRM; Microsoft Dynamics; Zoho; Hubspot; Salsa Labs; CiviCRM Microsoft Office; Microsoft Project; Microsoft Visio; Adobe Creative Suite; Adobe After Effects; Final Cut Pro; Logic Pro; ProTools

PROFESSIONAL EXPERIENCE

Confidential

Salesforce.com CRM Architect, Consultant, Analyst, Trainer

• NTT Data/ThermoFisher - Review client interviews and requirements to outline technical architecture for solutions. Create technical and solution architecture for sales processes in Salesforce. Prioritize implementation steps for technical team.
• Client: Confidential - Meet with stakeholders of this healthcare company to understand business and technical needs from Salesforce CRM. Create architecture for solutions for sales process and custom production management process in Salesforce. Outline scope for implementation of solutions. Manage all aspects project from inception to completion.
• Client: Confidential - Meet with stakeholders of this healthcare services company to understand business and technical needs from Salesforce CRM. Create architecture for inventory management solution in Salesforce and integrated Oracle system. Outline scope for implementation of solutions. Manage project from inception to completion.
• Client: Confidential - Meet with stakeholders of this healthcare services company to understand business and technical needs from Salesforce CRM. Create architecture for sales, customer service and custom solutions in Salesforce and integrated SQL system. Outline scope for implementation of solutions. Manage ongoing project needs.
• Client: Confidential - Provide prototype and demonstration of Wave Analytics platform. Review requirements with client, compose proof of concept data listener, data sets, visualizations, dashboards and apps. Present Wave Analytics solution to client.
• Client: Confidential - Perform security audit for complete Force.com environment. Report to client with security issues and recommendations. Create security strategy for system and provide recommendations for remediation and ongoing security architecture.
• Client: Confidential - Work with client to understand needs for unique client-facing processes; act as project manager using agile development process to design and implement custom Salesforce solution using only declarative tools in order to reduce future development and maintenance costs; work with client to create and provide remote training. Manage entire implementation project from inception to completion.
• Client: Confidential - Consult with client to assess their initial Salesforce architecture and implementation that went poorly; create a new architecture that will continue to integrate with multiple third-party systems and can be implemented without downtime; act as project manager using agile development process to successfully implement new architecture; create training plan for business units in multiple locations and provide onsite training in Salesforce for groups of 10-30; work with call center team to outline Service Cloud solution for donor relations and support.
• Client: Confidential - Write technical specifications for Apex class and trigger customizations to Salesforce/Luminate CRM system; architect and implement custom objects and workflows to meet client business needs; act as scrum master using agile development to create fast iterative versions of software; create and lead onsite training in the CRM system
• Client: Confidential - Design and create public Visualforce pages to capture membership and donation transactions; architect and implement custom objects and workflows to meet client business needs and to work with Non Profit Starter Pack; work with client to create and provide custom training in Salesforce.

Partner/CRM Consultant

Confidential

• Client: Confidential - Write technical specifications, manage development and Q/A public Visualforce pages and Apex coding to display child sponsorships that link to e-commerce system and update Salesforce/Luminate CRM system.
• Client: Confidential - Manage migration from previous CRM to Salesforce; create timelines, manage DBA, create custom reports, create custom workflows, QA data; integrate and troubleshoot Five9 call center system with Salesforce; train client in Salesforce and related applications; design and provide remote training in Salesforce and related applications.
• Client: Confidential - Manage implementation team that migrated client from previous database to Salesforce CRM; mentor/manage team of DBAs and project managers; coordinate with implementation partner to assure timing of integrated systems; architect custom solutions for client data needs outside the functionality of the CRM system; create custom reports and dashboards; Create training plan and train client in the Salesforce/Luminate CRM system

COO/Business Manager

Confidential

• Co-conceive and develop new website introducing thousands of kids to Vischer brand via video and gaming. Act as product owner in agile methodology to quickly develop MVP and achieve fast time-to-market.
• Spearhead negotiations for a key joint venture, capturing critical resources including $400K in licensing revenue, 3 years’ operational cash flow, 15M promotional impressions yearly and $500K of in-kind marketing
• Manage production of VeggieTales half-hour television debut on NBC Saturday mornings, reaching millions of viewers. Complete production on a very short 3-month schedule and tight budget. The show achieved substantial ratings share.

COO/Director of Operations

Confidential

• Provide software development services for large-scale projects on behalf of clients including confidential
• Revitalize relationship with client representing 50% of revenue with a project 30 days behind schedule.
• Create conditions for consistent delivery of projects on time and under budget, raising leadership standards.
• Introduce agile development practices to organization in order to improve efficiency of projects.
• Oversee all project management for the organization including management of team of Project Managers.

Principal / Consultant

Confidential

• Build series of branded iOS apps engineered for personal relationship management. Use agile methodology to quickly develop iterations of the product and create an MVP that could be refined.
• Provide CRM consulting services to small and medium businesses including CRM selection consulting, architecture, data migration and training.

Director of Internet/Interactive

Confidential

• Develop highly profitable and productive team from the ground up, becoming one of the only groups trusted enough to create original content with the valuable VeggieTales, 3-2-1 Penguins, and Larry-Boy characters.
• Open $1M+ per year revenue channel as executive leading the creation of entertainment software business for Big Idea; release 3 licensed CD-ROM games, all in the Top 25 sales range, with 2 selling 100K+ units total.
• Execute scope of web marketing and software licensing for release of company’s first theatrical film coordinating daily with film marketing, retail marketing, licensing, and film production teams. Roll-out including official movie website and CD-ROM game.