SUMMARY:

• IT Professional with 8+ years of experience on Salesforce.com CRM and Force.com platform as Developer & Administrator, well organized & goal - oriented with strong designing and technical programming skills.
• Expert in developing Apex Classes, Triggers and Visual force Pages, Lightning Component bundles, Salesforce Lightning Design System and Lightning App Builder.
• Expertise in SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Reports, Dashboards.
• Well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experience in CRM business processes like Forecasting, Campaign Management, Lead Management and Knowledge Management.
• Experience in migrating metadata/applications from Sandbox to Production using Migration Tools like Force.com IDE, Jenkins, Eclipse and Change Sets.
• Experience in Salesforce for Outlook (SFO) product Outlook Connector.
• Good knowledge on using SOQL and SOSL queries.
• Hands on experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Strong knowledge of synchronization, data-modeling, data extraction, transformation, data Loading, scheduling, monitoring, and reporting in a cloud computing environment
• Good experience on Eclipse IDE with Force.com plug-in for writing business logic in Apex Programming language
• Strong knowledge on Agile and Waterfall methodologies.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visual Force, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules

App Exchange tools: DocuSign, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Roles & Profiles

Web Technologies: HTML, CSS, JAVA SCRIPTS, XML

Databases: MySQL, SQL Server 2000/2005/2008, MS ACCESS, Oracle 10g

Operating Systems: UNIX, LINUX, Windows 95/98/2000/XP/2003/7/Vista

Languages: APEX, JDK 1.4/1.5, C, Java, Servlets 2.1/2.2, Java Beans, EJB 1.x/2.x/3.x, JUNIT, SOQL, SOSL, AJAX

App/Web Servers: Apache Tomcat

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee, WI

Sr. SalesForce Developer

Roles & Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Developed various Visualforce Pages, Apex Triggers, and Apex Classes to implement custom functionality.
• Used Lightening Process Builder and workflows to automate the processes.
• Worked on Lighting Components in UI framework in web apps for mobile and desktop device.
• Designed, developed, test and deployed custom Salesforce applications using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Involved in designing & developing Database migration scripts and execute migration plan to load data into Salesforce from Legacy System using Informatica Salesforce Integration.
• Worked on Data Loading Activities using Salesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, and Workbench & Dataloader.io.
• Extracted data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Worked on in data warehouse QA process and different levels of testing like Functional, Regression, and Integration testing with business scenarios.
• Performed testing REST and SOAP APIs/Web services using SOAP UI and Postman tools, gained good understanding of XML and JSON structures.
• Validated API request and response used in (Web services) integration using POSTMAN and SOAP UI.
• Part of on call support for issues relating to the internal application and Informatica.
• Produced ETL detailed designs and documentation for Informatica Power Center and unit tested Informatica mappings.
• Deployed changes from SFDC sandbox environment to Production environment using change sets.
• Worked on Community built with Napoli Template in both configuration and custom components.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component &Controllers), Custom labels, Custom Metadata, Salesforce.com Data Loader, Informatica Power Center, Informatica on demand, Service Cloud, Workflow & Approvals, Lightening Components Email Services, Security Controls, HTML, JavaScript, WSDL, Sandbox, XML, Soap UI, Eclipse, Oracle 10g, Lighting Components

Confidential - Philadelphia, PA

SFDC Administrator / Developer

Roles & Responsibilities:

• Performed the roles of Salesforce Administrator/Developer and effectively followed Agile software development methodologies
• Worked on industry standard messaging and communication protocols
• Worked closely with development teams to design, build and test application and provided direction for system enhancements and defect fixes.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.
• Design, develop and implement solutions for the Apttus CLM system deployed on the Salesforce platform.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction logs.
• Performed application configuration, testing and evaluation to ensure quality and consistency.
• Worked with various salesforce.com standard objects like Cases, Accounts, Contacts
• Designed and developed workflow rules, validation rules, approval processes and customizations within Salesforce.
• Worked on Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Developed Apex classes, triggers to route the escalations to different queues and levels, assigned it to different users as per the business logic.
• Worked on several existing apex classes to increase the overall org code coverage.
• Created templates, page layouts, and record types according to the business process requirements.
• Developed APEX code (REST and SOAP services) for inbound and outbound interactions with salesforce
• Enhanced the existing Claims data mart Coding, testing, modifying, debugging, documenting, implementation and deployment of software using the Informatica tool Review
• Developed Visualforce pages to prepopulate certain fields.
• Created visual work flows to automate certain business flows.
• Created custom reports to track the cases, asset to be available to different levels in the organization based on their profiles.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Created Change Sets and deployed it in Production organizations.
• Used continuous integration with tools like bit bucket, Jenkins, ant and GIT.

Environment: Saleforce.com platform, Apex Visualforce, Eclipse IDE, Workflow & Approvals, Reports, Dashboards, Custom Objects, Data Loader, S-Controls, AppExchange, Custom Tabs, Windows XP, APEX,XML, XSD, REST, Web Services - SOAP, WSDL, GitHub

Confidential, Houston, TX

Sales Force Administrator

Roles & Responsibilities:

• Involved in monitoring and driving the development requirements within the teams.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and Controllers.
• Conducted interviews with stakeholders to gathering requirements and analyzed their data.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on the designing of security model for business processes.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Created and used Email templates in HTML and Visual Force.
• Used Conga Composer to generate dynamic reports.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Exported data using data loader to help organizations need to convert from salesforce to e-CRM
• Worked with Security Controls like sharing settings, field accessibility and data accessibility to restrict data access

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Eclipse IDE Plug-in, Windows XP

Confidential - Philadelphia, PA

Salesforce.com Developer/Administrator

Roles & Responsibilities:

• Performed the roles of salesforce.com Developer and administrator in the organization.
• Worked on both service cloud as well as sales cloud.
• Created approval process with different multiple approvals being required.
• Integrated the web services for extracting the data from external systems to display in the pages of salesforce.com.
• Created email notifications with reports as email attachments via APEX class and Scheduled apex.
• Created custom Dashboards and gave accessibility to dashboards for authorized people.
• Used Apex Data Loader for migrating records to salesforce.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Involved in pre-deployment activities and was part of regression and UAT.
• Responsible for migration of code from sandbox to production environment.
• Helped users with chatter teams/Groups and follow application as well.

Environment: Salesforce.com platform, force.com IDE, workflows and triggers, data loader, web services, custom and standard object, sharing rules, apex classes, test cases - unit testing, validation rules, formula fields

Confidential

Java/PL SQL Developer

Roles & Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration
• Extensively worked on system architecture. Used UML to create used cases, used case diagrams, classes &sequence diagrams.
• Hibernate is used as persistent at middle tire for providing object model over relational data model.
• Designed and developed the front end part using JavaScript, HTML, JQuery, and CSS.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Worked on various Design Patterns, UML and Enterprise Application Integration
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, HTML, CSS, JavaScript, UML, XML, Oracle 9i, Linux

Confidential

Java Developer

Roles & Responsibilities:

• Conducted JAD/RAD sessions for communicating with Stakeholders and Project directors.
• Created business process workflow diagrams (Activity diagrams) in Rational Rose.
• Involved in Analysis, Design and Development of different phases of the Process Flow module.
• Identify opportunities for business process improvement.
• Used PL/SQL extensively to generate stored procedures and functions to use with Java.
• Designed AJAX based solution to refresh the drop downs on the webpage depending on user choice
• Used Hibernate to map java classes to corresponding data in database.
• Managed all the requirements in Requisite Pro, making requirements available to all team.
• Created requirements analysis and design phase artifacts using Requisite Pro and Rational Rose to create DFDs, ER diagrams, Use cases, Activity/State chart, Sequence, Collaboration and Deployment Diagrams.
• Followed the UML based methods using MS Visio to create Use Cases, Activity Diagrams.
• Worked on SQL queries to retrieve information from database.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements
• Participated in team meetings effectively

Environment: Java, Servlets, JSP, JDBC2.0, JavaScript, Windows NT, SQL DB