EXPERIENCE SUMMARY:

• IT Professional with 7+ years’ experience performing extensive Manual and Automated Functional & System Integration testing. Experienced in quality assurance for Client/Server, Web based and Desktop applications with strong prioritization skills and analytical ability
• Expertise in Selenium WD, HP Quick Test Professional (HP UFT), JMeter and Load Runner
• Experienced in working in Agile and Traditional methodologies environments.
• Analytical and resourceful approach towards problem solving, identifying root cause and corrective actions to meet short term and long term business, financial and system requirement
• Experience in configuring, testing and deploying HP OpenView Tools Client Configuration Manager (Radia) and Service Manager (SM)
• Experience in Packaging Tools Wise and Client Configuration Manger
• Good knowledge in bug tracking tool JIRA and Data visualization tools Tableau, Crystal Reports
• Proficient with ITIL concepts and best Industrial standards
• Experience in Lotus Notes and Sametime server configuration
• Good knowledge with configuration and operation of ticketing tools HP Service Manager and BMC Remedy
• High Technical competency and skill to analyze usability and performance needs
• Strong foundation knowledge in Java, Unix scripting, PostgreSQL, Oracle, C#
• Ability to identify test cases from requirements and functionalities with skills to create, analyze and implement test scripts
• Expertise in management of User Change Request, Change Management and in handling user conflicts
• A self - motivated team leader with excellent interpersonal & communication skills and ability to influence stakeholders without authority.
• Excellent Communication,Presentation,Documentation and Project Management skills.
• Good Communication and Documentation skills. Involved in End User and Techn ical training
• Extremely quick learner of technology and domains with a very positive attitude
• As a permanent resident, authorized to work with all US employers

PROFESSIONAL EXPERIENCE:

Confidential

Team member

Environment: Windows 10, Ubuntu

Responsibilities:

• Communicate with business and Technical team for requirement gathering
• Writing automation scripts in selenium RC (Java base)
• Creating reports per customer requirements
• Attending scrums for everyday updates. Sending reports on statistics and test reports
• Documenting tasks and test cases
• Helped identifying potential data sources
• Customer and key stakeholder communication, Timely escalations and communication of risks and issues
• Coordinating with business users and team.
• Coordination with Business Analyst for requirement Clarification.
• Used Rational Unified Process and Software Development Life Cycle process.
• Achieved proficiency in Selenium WD, Jmeter and JIRA
• Certification from Confidential on Software Testing with Selenium
• Involved in the analysis of requirements of potential client RFP’s.

Confidential

Team Member

Environment: Windows 2008, HP UX111 Server Windows XP/2000/Vista (Client Side)

Tools: HP OV Service Manager 7.11, HP Quality Center, Crystal Reports9

Responsibilities:

• Creating end to end test cases and test objects
• Web interface testing of Incident management tool.
• Testing the Interaction and Incident Management modules per customer requirements. Integration testing on change and incident module
• System testing & defect tracking with HP Quality Center (UFT)
• Coordinating with Business user for User Acceptance Testing and providing support Coordinated stakeholder meetings and produced metrics and reports
• Maintaining Performance metrics for the product
• Proactively identifying potential delivery related issues and arriving at mitigation plan
• Develop business architecture using requirements such as scope, process, alternatives and risks
• As part of regression and module testing team, was able to learn more about the tool, HP Service Manager configuration, and get ITIL proficient.
• Translate stakeholder requirements into tangible deliverables as functional specifications, use cases, workflow/process diagrams, data flow/data model diagrams.
• Found critical out of box bugs from the tool and its work around
• Coordinated with development team and mapped coding with requirements
• Assisted development team to have understanding of customer requirements.

Confidential

Business Analyst

Environment: Windows 2003, HP-UX11i, Windows XP/2000/Vista (Client Side)

Tools: Service Manager 7.01 & 7.11, Confidential 5.11, Crystal Reports, Jmeter

Responsibilities:

• Analyze customer requirement and customize the tool according to the requirements. Study of existing systems for impact analysis
• Access Management activity for Confidential & Service Manager
• Designing the workflow for the incidents & interactions
• Analyzed use-cases and developed testing strategies for efficient and error free testing. Developed test cases and test scripts and mapping to the requirement for Traceability Matrix.
• Designing & providing Service Manager Reports using Crystal Reports
• Conduct daily Health Check on the Service Manager servers and resolve any issues
• Managing application packaging using Confidential Packager & publisher
• Patch acquisition and deployment
• Actively participated and provided valid suggestions during the O&M activities.
• Participated in migration activity of Service Manager to resolve known issues in the tool.
• Taken care of all Messaging Related issues /necessities for BSNL CDR Project.
• Attended “Train the Trainers” certification course
• Conducted knowledge transfer of application functionality and testing activities to the new comers into the team.

Confidential

Designer and Customer Coordinator - Team Lead

Environment: Windows 2003, HP-UX 11i.23, Windows XP/2000/Vista (Client Side)

Tools: HP OV Client Automation Enterprise 5.11 ( Confidential ), HP Quality Center, Quick Test Professional, Microsoft Project, Visio.

Responsibilities:

• Designing HP OV Configuration Manager according to customer (BSNL) requirement for managing end user desktops. Installation and configuration of Confidential in HP UX and Win 2003 server environment for all relevant customer zones.
• Requirement meetings with clients and preparation of software specifications document. Study of requirements/impact analysis.
• Involved in Usability, Functional, Integration and Regression testing at various stages.
• Analyzing use-cases and developing testing strategies for efficient and error free testing
• System testing & defect tracking with HP Quality Center
• As a service provider, Involved in production support and solving production issues both data and business issues
• Analyzing the operational tasks and managing and designing the tool infrastructure
• Documenting the procedures followed in providing the solution.
• Remote Management of desktop from single (common) point. Inventory Collection, Tool Deployment packaging and publishing applications through Confidential .
• Draft and maintain business requirements and align them with functional and technical requirements.
• Troubleshooting Confidential errors at client & server end. Document Errors and issues faced to create a knowledge base.
• Coordinating with Business user for User Acceptance Testing
• Evaluated risks related to requirement implementation, testing process, project communication, documentation and trainings
• Part of Requirement Analysis team facing the customer
• Has successfully installed and deployed HP CAE ( Confidential ) across all the four Zones in India.
• Provided relevant suggestions during the designing & implementation of tools
• Prepared End-To-End support documents related to the tool Operations and Maintenance
• Closely worked with HP support team on issues with tool installation and customizations
• One of the key members in UAT & further customer trainings and discussions

Confidential

Team member

Tools: Confidential .net, Remedy, Dameware, LoadRunner

Responsibilities:

• Module and functionality testing of Confidential tool manually
• Load testing Confidential using LoadRunner.
• Test case documentation and bug tracking.
• Involved in Usability, Functional, Integration and Regression testing at various stages.
• Handling Windows & UNIX OS related basic issues. User level administration & policy mapping
• Remote management of desktops in Confidential network
• Lotus Notes Client and server configuration and troubleshooting
• Received Star Performance award thrice in row
• Awarded for achieving high quality scores & appreciations.