Solution Architect Resume

SUMMARY:

Twenty years’ experience in a broad range of ITSM services/processes. Gathering requirements converting to technical requirements and assisting customers with ensuring requirements make sense toward their goals. Doing onsite workshops and onsite training along along with project team communications to ensure the projects are on target.
Have been administrating and developing in ServiceNow in enterprise environments for the last 4 years and in Confidential ’s ServiceManager before that
Have worked in MSP (multiple domain environments) in the last 3 years in ServiceNow and before that in ServiceManager
Web Services, JavaScript and HTML & XML were used in the development of the ServiceNow and ServiceManager applications
Process and Application architecture have been primary for me in the last 15 years working in the ITSM arena
I have created metrics and SLA workflows in ServiceNow within this last year
In ServiceNow, I have requirements gathering experience and worked with SDLC, Incident, Problem, SLA, metrics, surveys, Service Catalog, HR, workflows, UI script, UI Actions, UI Pages, Business Rules and forms to mention a few, along with performing administrative type activities
In ServiceManager, I have requirements gathering experience and worked in the major modules plus configuration/customization parts of the application.

HARDWARE/SOFTWARE EXPERIENCE:

Operating Systems: Windows O/S’s (including servers), UNIX (AIX & Solaris), Linux

Hardware: Installation, configuration and upgrades of PCs, Unix boxes, workstations and servers including SCSI and RAID systems.

PROFESSIONAL EXPERIENCE:

Confidential

Solution Architect

Responsibilities:

Worked on contract with Confidential developing Human Resource applications in Service Now.
I created a program for evaluating performance of civilian employees.
As the primary developer I started from the ground up putting the pieces together based on their requirements.
The application required form level and role security and a lot of manipulating of forms and views.

Confidential

Application Architect

Responsibilities:

Worked on Proof of Concept for Confidential contract.
The funding for the contract was unexpectedly allocated to another project in the middle of July, so there was no funding for the team to continue developing.
I did create a POC for a Letter Response processing application in the 6 weeks the project was funded.

Confidential

ServiceNow Implementation Specialist

Responsibilities:

Administrated and developed in Service - Now for various clients.
Examples of work included importing assets with contracts, catalog item development and modifications, customizations of forms and tables, scripting business rules, UI policies and UI scripts, surveys.
Created Instance management application for Confidential internal use and also worked on several domain separated instances.

Confidential

ServiceNow Administrator

Responsibilities:

Implemented Confidential Service Manager and integrations at various client sites, including Staff Augmentation at Confidential and working on Confidential ’s largest implementation for 1.5 years.

Confidential

Implemented Service Manager

Responsibilities:

Requirements gathering, solutions and process was involved with implementation.
Performed as Solution Architect, Application Architect, Service Manager Implementation Specialist and Service Manager consultant to clients.

Confidential

ServiceNow Administrator

Responsibilities:

Analysis of processes and resolving problems, requirements gathering and testing for clients was also part of job.
Application Architect, Service Manager Implementation Specialist and Service Manager consultant to clients.
A computer consulting company with certified Peregrine Software Application Engineers focusing on Asset Management, Helpdesk implementations and Integrations with other applications.
Process analysis and problem resolution with clients.