SUMMARY:

• 14 years of hands - on experience in systems analysis, design, development and implementation of SOA, N-Tiered, SaaS, and distributed applications.
• Over 8 experience in implementing MS Dynamics CRM in serving US clients in different domains like Insurance, Banking, Health-Care/ Pharmaceutical, E-Government and Real Estate
• Complete work experience with MS CRM 4.0, 2011, 2013,2015 and 2016 includes overall architect, designs also good technical and functional knowledge
• Expert in leading and managing team and building highly scalable, available, and high performance real time enterprise software solutions.
• SaaS application administration & configuration guru, who thrives on providing support and crafting solutions through many different channels of communication - including: email, phone, chat and traditional tickets
• Expert level skills with OOAD, OOP languages and design patterns along debugging techniques and new technologies like Web APIs, Anguler js, AJAX, OData, JSON,Node.js WCF and MVC design pattern
• Extensive experience in translating customer requirements into user friendly application solutions that translates into higher customer satisfaction.
• Proven track record of leading and performing well under pressure. Great ability to multi-task, meeting deadlines with accountability and ownership.
• Expert in analyzing source code, performance tuning, debugging, and producing higher quality products.

TECHNICAL EXPERTISE:

Languages: C#.Net, VB.Net, Java, C/C++

Databases: MS-SQL Server, Oracle 10g, MySQL, MS Access

Reporting Tool: SQL Reporting Service 2005/2008

Operating Systems: Windows 2000/2003/2008/ XP, Unix/Linux

Web Servers: IIS, Apache

Web Technologies: HTML, CSS, XML, XSLT, AJAX, ASP, WCF, Web API, JSP, ASP.Net, DHTML, XSDJavaScript, Jquery, JSON, AngularJS

CRM: MS CRM 3.0/4.0/2011/2013/2015/2016 , Salesforce, Kana Enterprise, PEGA

Technologies: ActiveX, COM, DCOM, Sockets and FTP.

Others: ODBC, ADO, ADO.Net, MS Office, VSTO 3.0 SQL, PL/SQL, UML, MSBuild, HL7, Mirth, XPath, FetchXML

EXPERIENCE:

Associate Specialist

Confidential, Charlotte, NC

Responsibilities:

• Customize and Enhance DMaN application using Microsoft technology such as C#, WCF, and Web API
• Integrate DMaN application with dependent eco-system, which talks on different protocol/channel.
• Applied web resources, SSIS Job, Autosys, and business rules to extend the business requirements
• Consumed OData over RESTful using AngularJS with JSON from DMaN web application in JavaScript
• Tweak stored procedures in MS SQL Server to meet the business need and enhance performance
• Suggest business/end-user the right flow and expected behavior for the proposed application enhancement
• Channelized the process in implementing agile development methodology
• Wrote system workflows and custom workflows using the Microsoft Dynamics CRM SDK
• Mentor developer team of 10 + engineers on onshore offshore model to achieve the target within given timeline

Environment: VS 2012/ 2015, C#.NET, ASP.NET, Web Services, WCF, Web API, XML, XSL, CSS, JavaScript, AngularJS, AJAX, Kendo UI, SSIS, Anthill, Jira, Dynamics CRM 365, IIS, TFS, MS SQL Server 2012

Confidential

Responsibilities:

• Implemented MS Dynamics CRM 2015 in the environment with all new customization and configuration 2015 by applying scrum in Agile SDLC methodology
• Was involved in lots of various entity customizations to streamline various business processes
• Build solutions on SaaS applications, using Microsoft technology like C#, WCF and Web API. Coordinate with the Business Customers for acceptance testing
• Applied web resources, real-time workflows and business rules to extend the Dynamics CRM which fulfill the business requirements
• Consume OData over Restful using AngularJS and JSON from Dynamics CRM server in javascript
• Implement the SLA and KPI in Dynamics CRM 2015 to enhance the user efficiency and productivity
• Wrote different stored procedures in SQL Server 2012 to enhance different existing Microsoft CRM buttons like Advanced Find to achieve more functionalities
• Used SQL Server Reporting Services (SSRS) 2008 R2 to make custom reports and generate it on a weekly basis
• Did performance tuning on a regular basis using SQL Profiler
• Wrote different system workflows and custom workflows using the Microsoft Dynamics CRM SDK
• Channelize the process for all financial activities like Payment, Refund and reinstate activities with SEPA compliance.
• Mentor developer team of 10 + engineers on onshore offshore model to achieve the target within given timeline.

Environment: VS-2012/2015, C#.Net, ASP.Net, Web services, WCF, Web API, XML, XSL, CSS, JavaScript, AngularJS, AJAX, MS Dynamics CRM 2015, IIS, TFS, SQL server 2012, SSRS 2008 R2

Confidential

Solution Architect

Responsibilities:

• Lead the team and provide SaaS Application support and enhancement requests ranging from simple fixes and configuration work to complex troubleshooting including integrations plugins and workflow
• Build solutions on SaaS applications, using Microsoft technology like C#, WCF and Web API. Coordinate with the Business Customers for acceptance testing
• Wrote custom workflows and plugins to achieve the business process in Dynamics CRM
• Channelize the process for all financial activities like Payment, Refund and reinstate activities with SEPA compliance.
• Migrate the Confidential CRM 4.0 to CRM 2011along with new customization and configuration in Dynamics CRM 2011 by applying scrum in Agile SDLC methodology
• Wrote different Javascripts to satisfy different field customizations along the Microsoft CRM platform
• Worked on XML files especially during editing the customization XML file with schema validation
• Used LINQ specially to retrieve data from Microsoft Dynamics CRM
• Improve the performance of application by 300% by applying CRM out of the box feature
• Serve as technical operations resource whereby execute production code migrations for Dynamics CRM and other Finance Legacy systems after Quality Assurance testing
• Mentor developer team of 10 + engineers on onshore offshore model to achieve the target within given timeline.

Environment: VS-2012/2015, C#.Net, ASP.Net, Web services, WCF, Web API, XML,XSL, CSS, JavaScript, AJAX, MS Dynamics 4.0/CRM 2011, IIS, TFS, SQL server 2012, SSRS 2008 R2

Lead Consultant

Confidential

Responsibilities:

• Effectively managed the team and implemented all new customization & configuration of MS Dynamic CRM 2011.
• Integrated legacy system with Dynamics CRM 2011 by writing services, plugins and custom workflows.
• Maintained and enhanced visual layout, workflow rules and business logic to streamline and enhance business processes and improve user experience.
• Did various UI customizations to satisfy different business requirements of the
• Build and customized lots of different workflows to automate various business processes
• Used different webservices like CrmService for Microsoft Dynamics CRM SDK
• Involved in integration of TPA with SaaS applications including the Dynamics CRM.
• Analyze business requirements perform the Fit-Gap analysis on top of that prepare the FRD and FDD
• Planning the deliverables and user stories by closely working with Product Management to determine release scope and to ensure that features meet requirements
• Direct development team efforts to achieve team and product development goals, objectives and milestones for each scrum in Agile SDLC environment

Environment: VS-2012, C#.Net, ASP.Net, Web services, WCF, XML,XSL, CSS, JavaScript, AJAX, MS Dynamics CRM 2011, IIS, TFS, SQL server 2005, SSRS

Confidential

Project leader

Responsibilities:

• Erected configurable solutions on SaaS applications and coordinate with the Business Customers for acceptance testing
• Manage the development team of 10 members, allocate the task and set the delivery date for each sprint by closely working with project manager, business user and other stakeholders
• Engaged with business stakeholders to gather/analyze requirements, performed Fit-Gap analysis and map them to solutions that leverage Dynamics CRM 2011 functionality
• Was involved in plug in development across the Microsoft CRM platform
• Wrote different stored procedures in SQL Server 2012 to enhance different existing Microsoft CRM buttons to achieve more functionalities
• Wrote complex workflows and rules to route the business flow within the organization
• Used SQL Server Reporting Services (SSRS) 2008 R2 to make custom reports and generate it on a weekly basis
• Managed multi-channel contact stream updates based on overarching CRM strategy
• Created Functional Requirements Specification and System Design Specification
• Reviewed technical feasibility and work with team to develop timelines for product development

Environment: VS-2008, C#.Net, ASP.Net, Web services, WCF, XML,XSL, CSS, JavaScript, AJAX, MS CRM 2011, IIS, TFS, SQL server 2005, SSRS

Programmer Analyst

Confidential, Charleston, WV

Responsibilities:

• Implemented MS Dynamic CRM 4.0 with all new customization and configuration for PEIA within the first two months of employment.
• Performed Configure and UI customizations to satisfy different business requirements of the
• Build and customized lots of different Custome workflows to automate various business processes
• Reduced the document generation time by 50% by building one click action to preform document generation and interfaced it with OnBase document management system from web application using asp.net and C#, which is access from the MS Dynamic CRM 4.0.
• Integrate Dymaics CRM 4.0 with CTI provided by Cisco Client Agent
• Eliminated the pain of manual database import by successfully linking DB2 database to the MS CRM environment and synchronizing it with a seamless workflow layer using BizTalk.
• Maximized the use of MS CRM 4.0 by combining all required web application (ASP.Net, C#) interfaces and providing web service (C#) interface to the other applications for a seamless integration.
• Increased mailroom work efficiency by automating the mail generation system.

Environment: VS-2008, C#.Net, ASP.Net, Web services, WCF, XPATH, XML,XSL, CSS, JavaScript, AJAX, MS CRM 4.0, OnBase, Dynamics GP 2010, ADO.Net, IIS, BizTalk, TFS, SQL server 2005, SSRS

Programmer Analyst

Confidential, CA

Responsibilities:

• Within first 2 months of the project, migrated system data from CRM 3.0 to 4.0 using Scribe with all new customization and configuration.
• Minimized the software maintenance cost by implementing an on-demand application that interfaced with SAP and CRM using Asp.net, AJAX, C# and CRM SDK 4.0.
• Improved overall business process flow by more than 100% in different geographical locations by introducing new and effective architecture.
• Designed and developed Key performance Indicator (KPI) and Dashboard for RAM and CM to keep track of their achievements and keep eye on their case status.
• Increased system performance by 300% by developing scheduler application using C#.Net, CRMSDK and Windows service for sending reports to the Regional Area Manager (RAM) and Case Managers as an email by collecting data from MS CRM 4.0.

Environment: VS-2008, C#.Net, ASP.Net, Web services, WCF, XML,XSL, CSS, JavaScript, AJAX, MS CRM 4.0, IIS, Scribe, SQL server 2005, SSRS, Mirth