OBJECTIVE

My objective is to secure employment as a Business/Data analyst reviewing gathered data for marketing and financial analysis as well as database optimization.

TECHNICAL SKILLS

• Microsoft Word
• Expert
• Microsoft Excel
• Intermediate
• Microsoft Powerpoint
• Intermediate
• Microsoft Publisher
• Beginner
• HTML
• Beginner
• Adobe Acrobat/Captivate
• Intermediate
• PhotoShop
• Beginner
• Windows XP/Vista/7
• Intermediate
• Internet Explorer, Mozilla, Safari, Chrome Browsers
• Expert
• Outlook, Email
• Intermediate
• A+ Learning System Software
• Expert
• Norton Utilities/Antivirus
• Intermediate
• MacAfee System Tools
• Intermediate
• Software Testing
• Intermediate
• Siebel CRM
• Beginner
• Personal Fitness Training
• Expert
• RobohelpHTML
• Intermediate
• Technical Writing
• Intermediate
• SQL Server

PROFESSIONAL EXPERIENCE

EDI Analyst - Team Lead

Confidential, Atlanta, Georgia

Responsibilities:

• Create and implement EDI file feeds for HRIS clients and insurance carriers for elected benefits.
• Create 834, Fixed Length, XML, and Delimited files to transmit benefit elections
• Establish FTP/SFTP connections between HRIS and Carrier server
• Utilize HRIS applications including InfinityHR and bSwift to map data on EDI files
• Resolve technical file issues including file mapping and FTP server issues
• Creation of files in InfinityHR and bSwift FeedBuilder EDI Export Utilities, respectively.
• Train new team members on Confidential EDI SOPs and current export utility functionality; establish goals for team members regarding new implementation count and servicing requests
• Manage TOR for EDI team members
• Report to Sales Team on major client projects.
• Collaborate with other bSwift channel partners on FeedBuilder resolution.

EDI Analyst

Confidential, Scottsdale, Arizona

Responsibilities:

• Creating and supporting exports to insurance Carriers, Payroll Systems, and other third party systems using application tools
• Supporting strategic Direct Integration Projects set forth by the SVP Client Services(i.e. Payroll Services Integrations,Voluntary Carrier Integrations, etc.)
• Updating workflows within InfinityHR on a timely basis to accurately reflect status and progress
• Ensuring an efficient process that is a positive experience for all stakeholders--HR contacts at group, broker, carrier/payroll contacts, and fellow Infinity team members
• Fully communicating integration status on a timely basis
• Effectively communicating with Implementation Services Specialist-SME and Account Specialist-SME to enable sound transition from implementation to customer service
• Prioritizing integration backlog on the basis of group readiness and overall Infinity objectives
• Identifying and implementing efficiency and quality initiatives
• Continually identifying and executing on improvement opportunities for the integration process as well as the sales, customer service, and development groups at Infinity
• Assisting in the development of training materials
• Testing system enhancements

Principal Customer Support Specialist Practice Analytics

Confidential, Tampa, Florida

Responsibilities:

• Provides in-depth technical support of proprietary business intelligence software application and integrated 3rd party products to end-users and resellers via telephone and remote connectivity.
• Manage progress toward results and documents customer communication throughout the life-cycle of a reported issue.
• Devise technical resolutions and fixes that are more permanent in nature. Exhibits interpersonal service skills and efficient results to achieve a high level of customer satisfaction.
• Assists in technical training of co-workers. Proactively pursues projects within the Technical Support team that will enhance business and customer service levels.
• Attends training classes, initiates self training and demonstrates application of knowledge and skills gained.
• Provides detail bug analysis to R&D/Product Development via bug tracking system. Communicates priority of fix releases required for assigned applications to R&D/Product Development.
• Assist customers with custom report writing for review of CMS meaningful use, referring provider utilization, and patient demographics for marketing purposes.
• Use of Siebel CRM to manage service requests and add SR activities

Technical Education Trainer

Confidential, Tampa, Florida

Responsibilities:

• Computer/IT Services
• Technical education for ambulatory medical providers and their staffs.
• Develops implements and/or modifies training programs for Sage products in support of the sales and implementation services to customers.
• Proficient in Intergy POMIS (Practice and Office Management Information System), EHR (Electronic Health Records), and Practice Analytics. Ensures post-sales customer satisfaction by facilitating training and providing follow up with customer to provide positive long term relationships and high potential for repeat business with the customer. Onsite and virtual (web conference) training facilitation Reports on customer reaction and satisfaction with on site and/or remote training of users, plus general product feedback. Works with minimum supervision, conferring with superiors on unusual matters. Client-specific Technical Documentation creation in support of Sage Software applications Clinical practice consulting during EHR implementation on provider workflow
• -Project Management