PROFESSIONAL SUMMARY:

• Around 8+ years of experience in IT with over 6+ years in Salesforce.com development, customization and support roles with successful implementation and Java developer. Worked at all stages of Software Development Life Cycle (SDLC) i.e., Systems Analysis, Design, Development, Testing and Implementation.
• Worked in Salesforce.com customization, profile creation & managing profile level access & implementations as Salesforce.com support analyst.
• Experienced with all Aspects of Salesforce.com customizations, data - loading, integration and deployment.
• Extensive work experience with Force.com platform.
• Strong Work experience on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in using Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Experience in generating Apex triggers, Apex, VisualForce Pages, and VisualForce Classes.
• Experience in one way integration and bidirectional integration of AppExchange application with Salesforce.
• Good experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Hands on experience in business requirements gathering, Entity Relationship diagram discussions and implementing them in Salesforce custom objects, Junction objects, master-detail relationships, lookup relationships.
• Customized standard objects like Accounts, Contacts, Cases, Leads and Campaigns.
• Extensive experience using Salesforce.com by Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Experience in creating various Reports and dashboards to have data analysis and performance charts to senior management.
• Good working knowledge in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experienced in Interacting with End users (Business Users) to get enhanced requirements.
• Versatile team member with problem-solving and trouble-shooting capabilities.
• Excellent communication, organizational and Interpersonal skills. Quick learner and keen observer, determining external & internal customer needs and well versed in internal & external relationship building.
• Good team worker and love to be part of a team which always tries to explore out of box.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) and S-Control

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: JAVA, C, C++, VB, APEX and UML

Java/J2EE/Web Technologies: J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service

Platforms: UNIX and Windows (NT, 2000, XP)

Database: MS SQL Server and MySQL

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Tools: MS Visual Source Safe, HTML Dream weaver and Microsoft Project 2000 and Sub Version, MS Visio

PROFESSIONAL EXPERIENCE:

Confidential, MD

Lead Salesforce Developer

Responsibilities:

• Offer professional services to deploy and enhance the GPM functionalities on force.com platform so as to match the individualclient’s requirements.
• Be a Subject Matter Expert (SME)in Global Price Management App Exchange Product.
• Involve in SPRINT planning, providing LOE for each Use Case, distribute the work among team, manage backlogs and actively involved in SCRUM calls and Project update meetings.
• As a Technical Lead, guide the Professional Services team on further enhancements and upgrade processes.
• Create custom layouts involving complex calculations and business logic for US & Non-US functionality.
• Involved in creating the US specific custom tab such as Contracting, Synthesis, Financial tabs which involved complex business logic and calculations. Deploy the code in release cycles.
• Create complex Custom Reports under one tab including Matrix reports, Google Charts and Visualforce pages with search filters as per business requirements.
• Create Custom Fields, Custom Formula Fields, Field dependencies, Pick-lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts to meet the client’s requirement and functionality.
• Perform Code reviews and code refactoring considering the Salesforce best practices.
• Involved in Migration process using Force.com IDE and Continuous integration tools such as GIT Bash & GIT HUB.
• Assists in the analysis, design and implementation of GPM system installations, upgrades, patch applications, conversions, etc.
• Lead the defects triage team during the UAT and System integration testing phases.
• Conduct overview sessions to the new team members and Knowledge sharing sessions with other teams.
• Build the eminence and domain expertise in GPM space and be a single point of contact for any product related queries.

Technologies: Saleforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Java Script, Custom Reports using Google Charts API

Confidential

Lead Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and developed the solution using Platform based technologies like Visual Force, Apex.
• Worked on implementing Entitlements and calculating the Expected time of arrival for Service Providers to be onsite.
• Evaluated the options for implementing the Return Merchandise Authorization for HUGHES on Service cloud.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Technical Requirements.
• Performed detailed analysis of business and technical requirements and developed the solution using Platform based technologies like Visual Force, Apex.
• Integrate with legacy systems such as PeopleSoft using SOAP API.
• Responsible for increasing coverage of complete org more than 85.
• Used the Version controlling tool Tortoise SVN for migrating code to Production and other Sandboxes.
• Lead the defects triage team during the UAT and System integration testing phases.

Technologies:SFDC Service Cloud, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Java Script

Confidential, San Jose

Lead Salesforce Developer

Responsibilities:

• Design Solution: Design a custom solution to suit the current business functionality including Data Model, define Security Settings, Apex sharing, Customization using Apex and visualforce pages.
• Reports & Dashboards: Replicate the analytics tools used by client with standards Salesforce Reports and Dashboards.
• Continuous Integration: Deployment strategies using version control tools like Bitbucket and Sourcetree to support multiple teams in development.
• Communicate with business users and partners.
• Involves in Work effort forecasting, tracking and managing progress, scope and hours against project work plans.
• Develop new components & Templates or modify the existing ones.
• Involved in resolving Technical Issues that require analysing the code base to locate the root cause of the problem, preparing the Impact Analysis document proposing the changes that would be required to the code.
• Status reporting and onshore calls
• Knowledge transfer sessions at team level.

Technologies: Salesforce.com Platform, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers)

Confidential, NJ

Lead Salesforce Developer

Responsibilities:

• As an Offshore lead for Confidential US Service cloud implementation, I used to perform the code review activities and suggest the best practices to the team.
• Key deliverables include Application Build, Email-to-Case, Knowledge base Article Management and Technical Specification Documentation.
• Being a Subject Matter Expert, participate in the Application up-gradation analysis.
• Develop and maintains work plans, estimates, and schedules for day to day activities.
• Analyze source systems and participate in design calls
• Effort estimation for RFCs
• Peer review/code reviews
• Involved in migration activities using Force.com Migration tools ensuring the pre-deployment and post-deployment activities are aligned properly.

Technologies: SFDC Service Cloud features Email2Case, Web2Case, Knowledgebase, Force.com IDE, Apex, Visual Force

Confidential

Lead Salesforce Developer

Responsibilities:

• Involved in Salesforce to Veeva integration for Case to MIR creation using REST APIs.
• Interacted with various teams including Business and testing team to gather exact requirements.
• Design various end to end documents demonstrating complete process for Test cases.
• Refractor whole code as many best practices are not followed properly.
• Handle off- Shore team and make sure their tasks are delivered properly.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Used the Ant for migrating code to Production and other Sandbox.
• Developed and configured various Reports and Dashboards for different user profiles based on requirements

Technologies: SFDC Service Cloud features Email2Case, Web2Case, Knowledgebase, Force.com IDE, Apex, Visual Force.

Confidential

Salesforce Administrator

Responsibilities:

• Development of the enhancement functionalities using Workflow rules, Validations, Triggers, Apex Classes, Visualforce Pages, Approval Process.
• Responsible for maintaining and updating technical documentation for software and systems.
• Created supporting documentation for application development tasks that includes Salesforce.com customizations.
• Developed and configured various Reports and Dashboards for different user profiles based Requirement.
• Code review and test case reviews.
• Development of test methods for deployment and Unit testing of the system.

Technologies: SFDC Platform, Force.com IDE, Apex, Visual Force