SUMMARY:

A highly motivated managerial technical professional with extensive experience in leading, directing, building and managing an organizational entity deploying business applications, software engineering services and consulting solutions for small to Confidential 100 clients. Demonstrated success implementing operational solutions that resolve complex business problems.

EXPERTISE AREA:

• Executive Management
• Consulting & Implementation
• IT Operations Management
• Project/Program Management
• Operational Deployment
• Consultative Selling
• Technology Planning
• P&L Budgetary Responsibilities
• International Management
• Confidential Management
• Business Process Modeling/Design
• Business Development

TECHNOLOGY SKILLS:

• Proficient in Microsoft Office applications including; Access, Excel, MS Project, Word, Outlook, PowerPoint, Visio and SharePoint
• MS Project Server, JIRA, ESRI ArcGIS, Confidential Smallworld, Bently Microstation, Autodesk AutoCAD, SQL, Team Foundation Server (TFS), Confluence
• Project Management Professional

PROFESSIONAL EXPERIENCE:

Confidential

Director

Responsibilities:

• Led a team of senior consultants in developing a strategic offering for enterprise interoperability services
• Provided leadership for large - scale program delivered by solutions provider of end-to-end business transformation solution for engineering applications and data analytics
• Performed as executive-level client representative, charged with developing strategic direction for implementing data interoperability solution and related technologies
• Collaborated with sales team to support business development opportunities
• Improved the accuracy and depth of data through in-depth data analysis, definition of business rules, and by driving small and large scale infrastructure projects for Web based Healthcare Informatics Organization
• Managed a team of Senior Data Analysts and Specialists. Managed on-going activities
• In-depth analysis of new and existing data elements and sources
• Measuring the accuracy of new and existing data sources
• Primary source validation in support of data validation and issue resolution
• Data investigations
• AGILE/SCRUM Management - Story creation for the Database Development team - Helped define product backlogs (epics, user stories, tasks) and coordinated sprint activities such as sprint planning, sprint retrospectives, daily SCRUM meetings, and management reviews via Team Foundation Server (TFS)
• Ad-hoc analysis and research
• Tracking the accuracy of individual data elements
• Managed resources related to business rules, requirements, processes and methodology
• Collaborated and provided guidance to various Experience Managers around implementation, use, and compliance of data in product to ensure that data was meaningful, not misleading and compliant with Data Use Agreements
• Responsible for approval and analysis of data decisions to be applied to the Enterprise Data Warehouse.
• Managed data analysis on new and existing sources in support of decisions on whether to include and/or retain sources
• Approved the compliance of data that is distributed to internal clients, data sales, website display and any other product use
• Oversaw and maintained data elements including organization and file structures for: Business rule documentation, Data dictionaries, Other supporting documentation for each data type
• Responsible for creating and implementing core business rules for data processing prior to website display
• Defined and implement match rules within and across entities
• Coordinated with development team to ensure technology supports the needs of the data and data team
• Defined and document both business and technical requirements for infrastructure and business rule changes; including new functionality
• Worked with other business stakeholders to understand and translate the requirements for new products into data and database requirements
• Collaborated with Quality Assurance to define test cases for projects, build regression test suites, and create overall product impact analysis
• Worked with Product Owners on roadmaps for infrastructure project
• Perform in-depth data analysis in support of defining project requirements, acceptance criteria, and expected impact

Confidential

Project Manager

Responsibilities:

• Responsible for leading all aspects of the development and implementation of assigned projects and served as the main point of contact for those projects
• Collaborated with internal organization: Advanced Engineering, Network Operations, IT, Field Operations, Marketing, Sales Engineering, Service Delivery, Procurement, Training, Product Management & Product Development on delivering stack ranked enterprise data product initiatives
• Utilized Agile and Scaled Agile framework leading Agile teams through the development process as part of a Product Owner role including creating & maintaining product backlog, prioritizing features, creating user stories and defining acceptance
• Translated the solution vision to clearly articulate end-to-end use cases and user stories for Minimal Viable Product
• Created comprehensive business charter, customer & functional requirements to drive product collateral & presentations
• Worked with internal stakeholders to identify product and feature priorities to successfully meet the goals of the business

Confidential

Manager Geospatial Technology & Data Integrity

Responsibilities:

• Provided visionary and strategic leadership to successfully develop, implement and manage the mission critical enterprise databases and subsequent systems used in various aspects of Confidential ’s Gas and Electric Operations, Regulatory Affairs, Engineering and Public Relations
• Assumed the primary responsibility for technology work stream leadership, development of deliverables and the communication on project progress. Including management and hands-on work related to requirements gathering, vendor selection and on-going management, technology solution design, development, testing, and implementation
• Systems implementation project experience including: requirements gathering, functional and technical solution design, business process design, testing, user acceptance, deployment, organizational change management and system vendor selection
• Application Lifecycle Management (ALM) Support - Provided leadership in the application change management process with work request prioritization, business requirement management, test script management and execution, defect management and implementation strategy and support
• Technology Advancement - Strategically partnered with the Business Systems organization in the development of IT solutions that focused on improving employee productivity and enhancements to customer service, mobile applications, web-based applications, design systems, and interfaces between the database and other enterprise applications
• Lead manager and advisor identifying and creatively solving complex problems, design/restructure critical processes, and fundamentally transformation in the way the organization utilized operational data for strategic business decisions for capital and O/M budgets
• Ensured accurate and effective use of consistent standards and processes by enforcing continuous integration and optimization in accordance with best practices
• Worked to advance the function and data quality and subsequent systems to achieve and surpass industry standards through technology and process improvement
• Oversight of the teams responsible for updating and maintaining systems and products; end user support, training and process documentation; and the development and implementation of system enhancement projects based on functional business requirements
• Worked with Confidential leadership to determine additional business areas to find value in Software System, leveraging the data and functionality to all applicable areas of the company
• Maintained the integrity interfaces to other enterprise applications, Confidential ’s Customer Information System, Outage Management System, Gas System analysis tools, mobile mapping applications, gas and electric design software, and work management system
• Coordination of all data acquisition and data sharing activities with both internal and external customers
• Process Improvement - Developed and implemented business strategies, operational plans and best practices related to the job functions
• Oversaw daily operations to ensure cost effective and efficient use of capital and human resources by identifying process improvement opportunities and implemented solutions
• Restructured PMO organization, creating technical services team to serve as architects across all projects defining program and project processes, implementing processes across multiple levels of the organization
• Project Management - Initiated, planed, designed, executed, monitored, controlled and implemented quality deliverables while defining project charter, objectives, scope, work plans, work breakdown schedule, milestones, resource plans, risks and budget within a collaborative environment and communication to senior leadership
• Developed and implemented reports utilizing the systems that accurately outline costs, department productivity, data improvement opportunities, and efficiently support audit activities
• Insured accurate and effective use of consistent standards and processes by enforcing continuous integration and optimization in accordance with best practices
• Worked with leadership to determine additional business areas which may find value in software system, leveraging the data and functionality to all applicable areas of the organization
• Developed and implemented business strategies, operational plans and best practices to related job functions

Confidential

Director, Technical Service

Responsibilities:

• Technical Service Leader responsible for consulting services for Spatial Business Systems technology initiatives
• Direct responsibility for the technical support of all projects and providing consulting services to promote customer success
• Contributed as an implementation manager in supporting software, product installations and customizations directing alternative product configurations to better meet defined customer requirements
• Led consulting engagements identifying client requirements for applications, services, staffing and operational methodology. Led project reviews, internal and with client base
• Managed a staff of North American and Australian applications developers performing customized software applications integrating with Oracle Spatial Data repositories, web services for interoperability of enterprise engineering design applications
• Oversight of the teams of developers, technical and business contributors responsible for updating and maintaining systems, products; end user support, training, process documentation and the development & implementation of product system enhancement projects based on functional business requirements
• Developed and managed time phased project implementation plans identifying tasks, time frames, milestones, resources, risk mitigation, quality and costs coupled with critical path identification and earned value determinations
• Implemented applications code management systems, software configuration, developed UAT acceptance scripts & conducted UAT

Confidential

Senior Project Manager, Consultant

Responsibilities:

• Establish project management, control and administration components of project, including project plan, schedule, communication/reporting protocols, change management procedures, resource planning, roles & responsibilities, deployment, and training
• Conducted onsite workshops with clients’ project and technical staff gathered artifacts and statistical data required for analysis
• Developed and managed the project's scope, budget, schedule, quality, issues, risks and resources for overall project delivery
• Managed all proposed changes to scope, budget, schedule, service and contract through the project change order process
• Developed management measurement, quality, issue, risk and change log plans required for management
• Business process design of existing process flows, future process flows and gap analysis used as the basis for organizational change management planning activities
• Provided all required and agreed upon status reports to key stakeholders

Confidential

Senior Clinical Solutions Project Manager

Responsibilities:

• Ensured accurate and effective use of consistent standards and processes by enforcing continuous integration and optimization in accordance with best practices

Confidential

Senior Consulting Project Manager

Responsibilities:

• Led RFP development process, including facilitation of process design work, and collection and articulation of user requirements and specifications documentation
• Managed system vendor selection process including development of RFP, selection criteria, scoring and selection, contract development and on-going management
• Wrote project specifications based on technical architecture and data model requirements
• Managed team of vendors providing quality assurance and data acceptance activities

Confidential

Vice President Operations Services

Responsibilities:

• Directed 400 operational, managerial, technical and administrative support staff performing data acquisition, data conversion, data migration and engineering business process outsourcing solutions and applications
• Directly managed a group of 8 implementation program managers, 4 global IT regional managers, multi-site virtual staff of software applications developers, core group of business process analysts and project managers
• Chaired the IT strategic planning group and developed global organizations technology plans
• Developed annual operating budgets, technology budgets, Cap Ex. and business plans for $25M department
• Operational, P&L top and bottom line responsibility for seven operation sites located in Canada, Ireland, United Kingdom and the United States
• Managed program’s business fundamentals by conducting business analysis and business planning. Particularly in the areas of gross margin, EBITA, revenue, earned value, KPI’s, customer service, service logistics and there alignment with customer requirements and the business environment
• Developed internal costing model for multi-year, multimillion dollar annuity based programs, resulting in comparative analysis financial model
• Initiated and transitioned, from the ground up, 3 United Kingdom utility engineering data outsourcing operations, resulting in combined 5 year annuity based revenue increase of $35M
• Managed a $50M communications, outside plant engineering, data conversion/migration program and spatial engineering solution involving joint service providers and system integrators
• Gathered and defined applications requirements, developed functional and detailed design documents, program requirements, operational roll out and communications plans with cross functional groups within client, business development, finance and operational functional areas
• Conducted workshops and requirements gathering sessions for software baseline development requirements for business process engineering outsourcing models resulting in reducing client operational budgets by 30%.
• Performed due-diligence consulting activities to develop gap analysis and continuous process improvement transition plans and implementations
• Devised audit programs, utilized by clients, for metric analysis in generating continuous process evaluation improvement and refinement of business processes and delivered applications
• Architected and wrote internal company “Methods and Procedures” manual, resulting in structured methodology for all business process outsourcing programs utilized by business development and operations
• Created “Best Practices” SDLC operational procedures life cycle methodology for internal operational program Standardization
• Generated enterprise resource plans, detailed project implementation plans, performance analysis applications and cross functional team continuous process improvement plans
• Developed internal costing model for multi-year, multi million dollar annuity based programs, resulting in comparative analysis financial model
• Provided management and technical consulting to communications and utility clients deploying integrated spatial data engineering design, work management, asset management, and trouble call applications
• Coordinated and worked closely with business development and finance departments in creating proposals
• Created internal company project manager courses based on Project Management Institute (PMI) principals
• Accomplished human resource objectives by identifying and recruiting, communicating job expectations and coaching new talent, as needed, within the department
• Worked with employees in the preparation of short and long range plans based on corporate goals and objectives while designing and delivering corporate wide employee development programs